Top 71 live chat support Jobs in columbus, oh

Field Service Technician
PSI Engineering —Columbus, OH
- $70,000 - $75,000 a year
- Full-time
- ERP systems
- Mid-level
- Travel
4d
Online Sales Concierge
D.R. Horton —Westerville, OH
- Overtime
- Office
- Microsoft Office
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
10d
Customer Service Representative (Remote EST)
CVS Health —Columbus, OH
- $17.00 - $25.65 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Fair chance
- Health insurance
- Dental insurance
1d
Remote Customer Service Representative
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- On call
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
CSR - Customer Service Representative
MAD Live Solutions —Columbus, OH
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid training
- Opportunities for advancement
Quick Apply
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Representative, Support Center (Bilingual Spanish)
Molina Healthcare —Columbus, OH
- $16.50 - $28.82 an hour
- Overtime
- Spanish
- Sales
- Computer literacy
- Health insurance
TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Micro Center —Hilliard, OH
- Part-time
- Office
- High school diploma or GED
- Typing
- Tuition reimbursement
- Paid time off
Quick Apply
CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES - PART-TIME
Micro Center —Hilliard, OH
- Part-time
- High school diploma or GED
- Typing
- 1 year
- Tuition reimbursement
- Paid time off
Quick Apply
Agency Support Specialist
Branch Insurance —Columbus, OH
- $18.90 - $27.00 an hour
- Full-time
- Remote
- High school diploma or GED
- Computer skills
- In-person
- Health savings account
- Health insurance
Bilingual Spanish Answering Service Agent
Answering Service Care —Columbus, OH
- $0 a year
- Email
- Remote
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Customer Service Representative
Ryder System —Lockbourne, OH
- $22.75 an hour
- Urgently hiring
- High school diploma or GED
- In-person
- 1 year
- Paid parental leave
- Paid holidays
Patient Care Representative I & II
Gifthealth Inc —Columbus, OH
- $18.26 - $22.37 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
Student Service Specialist Floater
Columbus State Community College —Columbus, OH
- $19.92 an hour
- Part-time
- Office
- 3 years
- High school diploma or GED
Part- Time Student Services Specialist
Columbus State Community College —Columbus, OH
- Part-time
- 3 years
- High school diploma or GED
- University
Work from Home Canadian French Bilingual Representative
ACC PREMIERE —Columbus, OH
- $15 - $17 an hour
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
Account Customer Service Coordinator- Hybrid
Ryder System —New Albany, OH
- $20 an hour
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid parental leave
- Paid holidays
Patient Care Pharmacy Operations Specialist
Gifthealth Inc —Columbus, OH
- $19.97 - $23.49 an hour
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Continuous improvement
Quick Apply
IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply

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Field Service Technician

PSI Engineering -
Columbus, OH

Apply Now

Job Details

Full-time
$70,000 - $75,000 a year
4 days ago

Qualifications

Live chat
Equipment service recordkeeping
Customer follow-ups
Field service equipment repair
Post-sales product instruction
Software engineering
Industrial automation
Electrical equipment repair
On-site technical support
Email customer support
Human-machine interface (HMI) systems
Technical support via phone
Texting/chatbox tools
Phone communication
Electrical work
ERP systems
In-person customer service
Hardware maintenance
Mid-level
Printer (troubleshooting support)
Industrial equipment installation
Software installation
Software administration
Expense reports
On-site repair services (office equipment)
Customer engagement
Training machine operators
Post-sales relationship building
System development
Electrical maintenance

Full Job Description

This posting is for an existing vacancy.

Salary: $70,000.00 - $75,000.00 USD

About PSI Engineering

PSI Engineering manufactures and integrates automated pack and sortation systems for high volume warehouse and distribution centers who serve the business to consumer (B2C) market, drastically improving throughput and accuracy while reducing labor costs.

Founded over three decades ago, PSI Engineering began in the print-on-demand business. With a deep understanding of printing technology and with several patented designs, PSI has been able to develop a suite of core machines that are recognized as the fastest and most accurate document handling products in the industry.

Since its founding, PSI Engineering has evolved into a leading end-to-end pack line solutions provider, from consultation and design to manufacturing and support. PSI is recognized as a global expert in pack area automation for warehouse/fulfillment centers, otherwise known as the last 100 feet of the order fulfillment process. We work with clients globally to increase facility productivity, optimize labor costs, and improve overall order packing efficiency.

The Opportunity

In this role, you will be a part of a customer-focused team dedicated to following the company's overall direction, management, and administration of equipment installation and post-installation services (Aftermarket). The services include the installation of the system, installation of spare parts, and consumables, preventive maintenance and rebuild projects. Field Service Technical is directly responsible for providing excellent customer support and service, from customer engagement during the installation, and integration into customer operations to post-delivery support. The Field Service Technician is responsible for any service request and customer troubleshooting/ inquiries in person and over the phone.

Key Responsibilities

Install, troubleshoot printer & automation equipment and related software at customer sites.
Train customer operator, engineering, and maintenance staff on the operation and maintenance of installed equipment.
Diagnose errors or technical problems and determine proper solutions.
Serve as a resource for third-party service providers in resolving complex problems.
Provide support to customers around any inquiries/support requests during field or service visits.
Managing all on-site installation, repair, maintenance, and test tasks.
Maintain and respond to any inquiries through email and the Live Chat/PSI website.
Respond to customer calls, provide technical service, and maintain support at customer locations.
Process all warranty claims.
Collaborate with engineers and customers on developing specific per-customer spare parts lists.
Maintain consistent knowledge and expertise around automation control software/HMI.
Communicate effectively providing excellent service and experience to PSI’s customers.
Complete the final Q.A. to ensure the highest quality before shipping the systems
In partnership with Sales Team support in-filed demo of the systems.
Follow up with customers regularly to ensure the service provided resolved any problems.
Follow up with customers to ensure implemented PSI systems are performing to their satisfaction.
Ensure the accuracy and timely administration of the Service Ticket module within the ERP system.
Complete Daily Service reports and submit them to Customer Service and Aftermarket & Service Manager upon closure of the tickets.
Complete and submit expense reports with detailed receipts within two days after returning to the home office.
Complete Filed Service Reports in detail and have customer sign-off. Submit all Field Service Reports upon completing the customer service visit.

Ideal Candidate Profile

Experience as a Field Service Technician within the machinery servicing industry.
Experience in developing hardware control software and software development is an asset.
Relevant technical certificate or degree in the chosen field.
Mechanical and electrical skills.
Strong IT and IT troubleshooting skills.
Proficient in Microsoft Office products.
Strong customer focus, communication skills, and problem-solving are required.
Ability to travel within and outside of the country consistently, according to a changing schedule.
Ability to lift to 55 pounds.

Please note that AI-assisted tools may be used to support the preliminary screening of applications. All applicant assessments and hiring decisions involve human oversight.

PSI Engineering is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed.

PSI Engineering is an equal opportunity employer. We value diversity and are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.

Apply Now

Refine Your Search

live chat support jobs in columbus, oh

Field Service Technician

Online Sales Concierge

Customer Service Representative (Remote EST)

Remote Customer Service Representative

CSR - Customer Service Representative

Customer Service and Tech Support - Customer Support for Learning and Development

Enrollment Administrator - Customer Support for Learning and Development

Representative, Support Center (Bilingual Spanish)

TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME

CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES - PART-TIME

Agency Support Specialist

Bilingual Spanish Answering Service Agent

Customer Service Representative

Patient Care Representative I & II

Student Service Specialist Floater

Part- Time Student Services Specialist

Work from Home Canadian French Bilingual Representative

Account Customer Service Coordinator- Hybrid

Patient Care Pharmacy Operations Specialist

IT Support Specialist I

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