Top 72 Loan quality specialist i Jobs in Columbus, Oh

Senior Client Relationship Representative
First Merchants Bank —Columbus, OH
- Office
- High school diploma or GED
- Business development
- Paid parental leave
- Paid holidays
Quick Apply
Social Worker, Housing Specialist
Concord Counseling Services —Westerville, OH
- Online Application
- Computer literacy
- LPC
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
Assessment Specialist, RN, Behavioral Health
Columbus Springs East —Columbus, OH
- $25.89 - $34.96 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Transaction Specialist I
JPMorganChase —Westerville, OH
- Full-time
- Basic math
- Office
- Entry level
- Health insurance
- Tuition reimbursement
12d
Customer Experience Specialist, Home Lending
Upstart Network, Inc. —Columbus, OH
- $25.48 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Travel
- Health savings account
- Employee stock purchase plan
9d
Contact Center Service Agent
Telhio Credit Union —Columbus, OH
- Overtime
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Managed Care Contract Manager (Medicaid Health Systems Administrator 1)
State of Ohio - Medicaid —Columbus, OH
- $40.40 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Transactions Specialist I - Insertion Warehouse Team
JPMorganChase —Westerville, OH
- Overtime
- Ability to walk for extended periods
- Basic math
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Database Administration Specialist 3
State of Ohio - Insurance —Columbus, OH
- $46 an hour
- Online Application
- Background check
- Computer Science
- System design
- Paid holidays
- Health insurance
Transaction Specialist IV
JPMorganChase —Westerville, OH
- Full-time
- Mid-level
- High school diploma or GED
- Conflict management
- Health insurance
- Tuition reimbursement
CRE Loan Closing Specialist - Senior
Huntington Bank —Columbus, OH
- $70,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Wellness program
- Paid holidays
Transaction Specialist I- Print Operator
JPMorganChase —Westerville, OH
- Full-time
- Ability to walk for extended periods
- 5 years
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Education Program Specialist
State of Ohio - Education and Workforce —Columbus, OH
- $35.31 - $52.17 an hour
- Full-time
- Customer service
- Research
- 3 years
- Paid holidays
- Health insurance
18h
Grants Specialist (2 Positions)
State of Ohio - Public Safety —Columbus, OH
- $31.47 an hour
- Weekends as needed
- Background check
- Mid-level
- Office
- Free parking
- Paid holidays
Database Administration Specialist 1 - PN 20064762
State of Ohio - Industrial Commission —Columbus, OH
- $34.53 an hour
- Full-time
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
9d
Software Development Specialist 4 (2 positions)
State of Ohio - Public Safety —Columbus, OH
- $46 an hour
- Multiple hires
- Background check
- Computer Science
- Pass drug screening
- Free parking
- Paid holidays
5d
Commercial Loan Closing Specialist
Huntington Bank —Columbus, OH
- $57,000 - $113,000 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Wellness program
- Paid holidays
Inventory Control Specialist 1
State of Ohio - Public Safety —Columbus, OH
- $21.83 an hour
- Full-time
- Background check
- Pass drug screening
- Fingerprint clearance
- Free parking
- Paid holidays
18h
Provider Compliance Manager (Medicaid Health Systems Administrator 1)
State of Ohio - Medicaid —Columbus, OH
- $40.40 an hour
- Full-time
- RN License
- Office
- Analysis skills
- Paid holidays
- Health insurance
6d
Middleware Analyst (Infrastructure Specialist 1)
State of Ohio - Medicaid —Columbus, OH
- $34.53 - $50.66 an hour
- Overtime
- Computer Science
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
8d

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loan quality specialist i jobs near columbus, oh

Senior Client Relationship Representative

First Merchants Bank -
Columbus, OH

Quick Apply

Job Details

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

MLO License
Financial sales
High school diploma or GED
Decision making
Financial product expertise

Full Job Description

First Merchants is seeking a Senior Customer Relationship Representative to join our team! This position is responsible for delivering a high quality and meaningful customer service experience by accurately completing bank transactions, opening accounts, and processing loan applications, as well as identifying products and services to meet the current and future financial needs of bank clients. They are responsible for meeting or exceeding established individual and team sales goals, as well as ensuring service metrics achieve the strategic and tactical goals of the organization.

As part of this role you will:

Customer Experience and Relationship Management
- Deliver a consistently exceptional client experience by managing complex service and relationship needs in a fast-paced, relationship-focused banking center environment.
- Serve as a trusted advisor by conducting in-depth conversations to understand clients’ financial situations and recommend integrated solutions across multiple product lines.
- Act as a point of escalation for advanced client inquiries and service issues, ensuring timely, accurate resolution and appropriate follow-through.
- Proactively strengthen client relationships by leveraging service insights and feedback to build loyalty, retention, and advocacy.
- Maintain accurate and complete client records to support effective relationship building and nurturing.
Operational Excellence
- Perform and oversee complex monetary and non-monetary transactions, ensuring
  accuracy, efficiency, and adherence to internal controls.
- Complete operational responsibilities including balancing cash, teller systems (TCR),
  vault, ATM, and branch transactions as needed.
- Process and review higher-risk or more complex client requests in accordance with policy, including stop payments, exceptions, and account maintenance activities.
- Support overall banking center operational integrity by identifying trends, exceptions, or risks and escalating as appropriate.
- Ensure daily security procedures and operational standards are followed consistently.
Sales and Business Development Leadership
- Lead by example in achieving individual sales goals while actively supporting banking center scorecard performance.
- Conduct advanced guided conversations to identify opportunities to deepen client
  relationships through deposits, lending, digital tools, and referrals.
- Open new consumer and business accounts and process loan applications with a high degree of accuracy and knowledge.
- Drive effective onboarding by ensuring clients are enrolled in appropriate digital banking services and completing required follow-up activities.
- Actively engage in teleconsulting activities, including outbound call blocks and call nights to support individual and team performance.
- Utilize CRM and sales tools to document activity, manage pipelines, and support incentive plan requirements.
- Partner with internal product specialists and refer clients to merchant services, treasury management, mortgage, and investment partners as appropriate.
Team Collaboration and Leadership
- Serve as a senior resource within the banking center, providing guidance and informal coaching to Client Relationship Representatives and Service Associates.
- Support execution of the sales management process through participation in huddles, meetings, coaching conversations, and skill development activities.
- Assist the Banking Center Manager with operational reviews, audits, branch balancing, and workflow optimization.
- Support associate problem resolution and procedural inquiries, reinforcing consistent service and sales standards.
- Senior Client Relationship Representatives will serve as Banking Center Mentors and
  support onboarding and development of new hires.
Risk Management and Compliance
- Ensure adherence to all regulatory, compliance, and information security requirements, including BSA, OFAC, CIP, EDD, and related reporting standards.
- Exercise sound judgment in identifying, escalating, and documenting risk-related
  concerns.
- Complete required training and maintain strong working knowledge of regulatory,
  operational, and product updates.

To be successful in this position, we require the following:

High school diploma or equivalent (GED).
A minimum of one (1) year of banking, sales, or related experience and a minimum of six (6) months of experience selling products or services.
This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Ability to obtain Notary Public designation.
Ability to multi-task in a fast-paced environment.
In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:

Prior banking experience.
Ability to sell and cross-sell bank products and services.

First Merchants offers the following:

Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

loan quality specialist i jobs in columbus, oh

Senior Client Relationship Representative

Social Worker, Housing Specialist

Assessment Specialist, RN, Behavioral Health

Transaction Specialist I

Customer Experience Specialist, Home Lending

Contact Center Service Agent

Managed Care Contract Manager (Medicaid Health Systems Administrator 1)

Transactions Specialist I - Insertion Warehouse Team

Database Administration Specialist 3

Transaction Specialist IV

CRE Loan Closing Specialist - Senior

Transaction Specialist I- Print Operator

Education Program Specialist

Grants Specialist (2 Positions)

Database Administration Specialist 1 - PN 20064762

Software Development Specialist 4 (2 positions)

Commercial Loan Closing Specialist

Inventory Control Specialist 1

Provider Compliance Manager (Medicaid Health Systems Administrator 1)

Middleware Analyst (Infrastructure Specialist 1)

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