Top 38 Member solution specialist collections Jobs in Columbus, Oh

Credit Union Member Solutions Specialist (Collections)
Education First Credit Union —Columbus, OH
- $45,000 - $52,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Intervention Specialist
PediaStaff —Columbus, OH
- Up to $38 an hour
- Multiple hires
- Classroom
- High school
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
4d
Real Estate Portfolio Specialist - REMOTE
Ryder System —Columbus, OH
- $50,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- 3 years
- Disability insurance
- Health insurance
7d
Payment Specialist, Credits and Adjustments
Orthopedic One —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Windows
Senior Talent Acquisition Specialist
Langan Engineering & Environmental Services —Columbus, OH
- $75,000 - $105,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 6 years
- Disability insurance
- Health insurance
Training Specialist
Certified Group —Columbus, OH
- Classroom
- Mid-level
- Continuous improvement
Quick Apply
10d
PMO Governance Specialist
ATS Automation Tooling Systems Inc. —Lewis Center, OH
- Monday to Friday
- Remote
- 5 years
- Analysis skills
- Business Administration
- Disability insurance
- Health insurance
30010P2-Senior Driver Recruiting Specialist
St George Trucking & Warehousing —Dublin, OH
- $41,600 - $59,385 a year
- Monday to Friday
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Health insurance
Operations Support Representative
Telhio Credit Union —Columbus, OH
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Loan Sales Specialist
OneMain Financial —Grove City, OH
- $17 - $20 an hour
- Extended hours
- Spanish
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Senior Oversight Specialist
Ultimus Fund Solutions —Columbus, OH
- $55,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Finance
Quick Apply
Senior Program Officer- Metadata Leadership & Innovation
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Public speaking
- Office
- Continuous improvement
- Paid parental leave
- Health insurance
Medical Assistant PRN
Concentra —Columbus, OH
- PRN
- Microsoft Excel
- Vital signs
- Microsoft Outlook
EHS Specialist
Novelis —Ashville, OH
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative
NFI Parts —Delaware, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- High school
- Paid holidays
- On-the-job training
Quick Apply
High School Intervention Specialist - Resource Room
KIPP Columbus —Columbus, OH
- Full-time
- School experience
- Classroom
- High school
- Health insurance
- Dental insurance
Quick Apply
8d
High School Intervention Specialist- Specialized Learning Classroom (cross-categorical)
KIPP Columbus —Columbus, OH
- Full-time
- School experience
- Classroom
- High school
- Health insurance
- Dental insurance
Quick Apply
8d
Procurement Analyst-Consultant
AEP Service Corporation —New Albany, OH
- $74,551 - $109,543 a year
- Full-time
- Customer service
- Mid-level
- Office
- Tuition reimbursement
2d
Startup and Commissioning Specialist
OBR Cooling Towers, LLC —Columbus, OH
- Extended hours
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Disability insurance
Quick Apply
Middle School Intervention Specialist
KIPP Columbus —Columbus, OH
- Full-time
- School experience
- Classroom
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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Credit Union Member Solutions Specialist (Collections)

Education First Credit Union -
Columbus, OH

Quick Apply

Job Details

Full-time
$45,000 - $52,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
401(k) 5% Match
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Confidential information handling
Report writing
Phone communication
High school diploma or GED
Data interpretation
Technical Proficiency
Video conferencing systems operation

Full Job Description

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members’ financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis.

We’re based in Columbus, with an additional branch office located in Reynoldsburg.

Our recruiting process:

Position has been posted internally and externally.
20-minute phone conversation with HR
60-minute in person interview
Job offer

EFCU is looking for a Member Solution (Collections) Specialist for our Columbus Mound Street branch.

Pay Range: $22.00-25.00 / hour.

The Member Solutions Specialist provides service to the credit union by initiating member contact in order to reduce delinquency and loss on all products and services offered to members, including any clerical processes and procedures deemed essential to reduce delinquency and/or loss to increase recoveries.

This position is an in-office position. Candidates for this position must be located in the Columbus area and have reliable transportation to the Columbus branch location.

Responsibilities:

Diligently attempt to contact all delinquent customers by using the most effective means possible by meeting minimum outbound call goals.
- Listen to member issues and proactively offer solutions to their delinquency.
- Exhibit the ability to persuade members to resolve delinquency.
- Use effective communication techniques to overcome objections to making payments on delinquent products.
Adhere to the member contact process as outlined by the credit union.
- Ensure key call objectives are met and annotated on every member attempt or contact.
- Ensure outlined Work Standards are met in regard to outbound attempts and queue management.
Review each and every delinquent account for possible legal action if the member is not willing to make suitable arrangements.
- Make recommendations to leadership based on communications with the member.
Reviews Negative Shares on a daily basis.
- Includes management of member accounts and proper analysis of steps to be taken to reduce delinquent balances.
- Involves calling upon and sending letters to members who have a negative balance for a predetermined amount of time.
- Involves managing NSF checks properly as well as initiating repayment plans with delinquent members.
- Process letters regarding Delinquent Loans, Credit Cards, and Negative Checking Accounts.
Answers all inbound calls from members and internal employees regarding the following: Negative Share Accounts, Delinquent Loans and Credit Cards and Charged-off Accounts.
Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.
Engages in problem resolution by clarifying the members’ and/or employees’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.
Complies with federal, state, and local regulations and legal requirements by enforcing and adhering to requirements.
Performs other job-related duties as assigned.

Requirements

Education & Experience:

High School Diploma or GED required. Associates degree preferred.
1-2 year of relevant collections experience preferred.
1-3 years of previous experience working in a financial institution, credit union, or bank required.
Knowledge of credit union loan products, services, policies, and procedures preferred.
Understanding of related legal and regulatory standards preferred.

Technical Skills:

Ability to communicate with others one-on-one, fielding questions and responding to complaints.
Strong, friendly voice and demeanor, good diction.
Ability to compute rate, ratio, and percent, and to apply these concepts to practical solutions.
Ability to define problems, collect data, establish facts, and draw conclusions while dealing with a variety of abstract and concrete variables.
Ability to write reports and correspondence.
Ability to work independently.
Aptitude to operate computer related equipment, applications and accessories.
Skill to deal with the occasional unpleasant, angry or discourteous person.
Capacity to operate multiple computer web applications at the same time
Working knowledge of multiple communication channels (such as: Microsoft Teams)
Ability to work a flexible schedule
Must be able to maintain confidentiality
Strong listening skills

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Other:

This position is an in-office role that does not offer the option of hybrid or at-home work.
Must have access to transportation in order to travel to and from the office and to trainings and offsite meetings.
Requests for reasonable accommodation will be considered.
This role does have occasional overtime and weekend work.

Benefits

EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include:

Medical / Dental / Vision coverage (including qualified dependents)
Company paid Life Insurance, STD, LTD, Voluntary Coverages
Flexible Spending Account (Health and Dependent Care)
401(k) plan with a 5% company match
A generous time off program
Educational assistance program
GROWTH OPPORTUNITIES!!

Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Quick Apply

Refine Your Search

member solution specialist collections jobs in columbus, oh

Credit Union Member Solutions Specialist (Collections)

Intervention Specialist

Real Estate Portfolio Specialist - REMOTE

Payment Specialist, Credits and Adjustments

Senior Talent Acquisition Specialist

Training Specialist

PMO Governance Specialist

30010P2-Senior Driver Recruiting Specialist

Operations Support Representative

Loan Sales Specialist

Senior Oversight Specialist

Senior Program Officer- Metadata Leadership & Innovation

Medical Assistant PRN

EHS Specialist

Customer Service Representative

High School Intervention Specialist - Resource Room

High School Intervention Specialist- Specialized Learning Classroom (cross-categorical)

Procurement Analyst-Consultant

Startup and Commissioning Specialist

Middle School Intervention Specialist

I want to receive the latest job alert for member solution specialist collections in columbus, oh

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