Customer Advocate - Service Contracts
Mettler Toledo —Columbus, OH
- $32 - $36 an hour
- Weekends as needed
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
5d
Truck Scale Assembler/Crane Operator - 2nd Shift
Mettler Toledo —Columbus, OH
- $19 - $28 an hour
- Forklift
- High school diploma or GED
- Hand tools
- Disability insurance
- Health insurance
6d
Part-Time - Administrative Assistant
Mettler Toledo —Worthington, OH
- Part-time
- Customer service
- Mid-level
- Office
- Disability insurance
- Health insurance
Sr. Inside Sales Proactive Support Specialist
Mettler Toledo —Columbus, OH
- $25 - $33 an hour
- Hybrid work
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
10d
Welder
Mettler Toledo —Columbus, OH
- Overtime
- Basic math
- Forklift
- High school diploma or GED
- Disability insurance
- Health insurance
Telemarketer - French/English Bilingual
Mettler Toledo —Columbus, OH
- $21 - $25 an hour
- English
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Electrical Engineer
Mettler Toledo —Columbus, OH
- Customer service
- Research
- Mid-level
- Disability insurance
- Health insurance
6d
Sr Trade Compliance Specialist
Mettler Toledo —Worthington, OH
- 5 years
- Research
- Office
- Disability insurance
- Health insurance
Product Support Specialist
Mettler Toledo —Columbus, OH
- Mid-level
- Databases
- Product management
- Disability insurance
- Health insurance
National Sales Manager - Retail
Mettler Toledo —Columbus, OH
- Up to 50% travel
- Marketing
- Engineering
- Disability insurance
- Health insurance
Territory Service Sales Representative - Outbound
Mettler Toledo —Columbus, OH
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Paint/Assembly Supervisor - 1st shift
Mettler Toledo —Worthington, OH
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Corporate Development Manager - Mergers and Acquisitions
Mettler Toledo —Columbus, OH
- Management
- Mid-level
- Finance
- Disability insurance
- Health insurance
CNC Operator - 2nd shift
Mettler Toledo —Columbus, OH
- Overtime
- Mid-level
- Forklift
- High school diploma or GED
- Disability insurance
- Health insurance
Plasma Operator - 2nd Shift
Mettler Toledo —Columbus, OH
- Overtime
- Forklift
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Data Scientist - AI Expert
Mettler Toledo —Columbus, OH
- Computer science
- Computer Science
- Analysis skills
- Disability insurance
- Health insurance
Corporate Counsel, Americas
Mettler Toledo —Columbus, OH
- Microsoft Outlook
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Fabricator I
Mettler Toledo —Columbus, OH
- Overtime
- Forklift
- High school diploma or GED
- Conflict management
- Disability insurance
- Health insurance
Product Engineer
Mettler Toledo —Columbus, OH
- Bachelor of Science
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Telemarketing Specialist French/English Bilingual
Mettler Toledo —Columbus, OH
- Mid-level
- Communication skills
- Disability insurance
- Health insurance

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mettler toledo jobs near columbus, oh

Customer Advocate - Service Contracts

Mettler Toledo -
Columbus, OH

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Job Details

$32 - $36 an hour
5 days ago

Benefits

Partner benefits
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Customer Advocate - Service Contracts

Location Columbus, Ohio, United States Date posted July 07, 2026 Job ID 22576 Pay Range $32 - $36 per hour

Our Opening and Your Responsibilities

We are seeking a dedicated and proactive Customer Advocate to join our Back Office Service Operations team. This role is pivotal in acting as the voice for both our field teams and customers, ensuring service delivery aligns with contractual terms and conditions. The successful candidate will manage relationships, address and resolve issues, analyze account performance, and support contract management within defined business areas. Key responsibilities will include:

Advocating for customers and field teams within back-office operations.
Collaborating with support teams to meet goals and recommend process improvements.
Analyzing accounts to ensure customer satisfaction and profit margins; lead corrective actions.
Managing escalation paths and resolving customer and field issues.
Serving as main contact for key customers, coordinating with internal departments.
Overseeing third-party service provider relationships and contract compliance.
Providing financial and logistical reports to support account management.
Assisting with contract renewals and audit customer billing and payments.
Addressing customer survey issues and supporting ad hoc profitability inquiries.

What You Need to Succeed

Minimum high school diploma or GED.
3+ years of customer-facing experience.
Technical knowledge, including CRM, BI reports, and Microsoft Excel pivot tables and v-lookup.
Weekly schedule: Monday-Friday, 8am-5pm with 4 days a week in office. Must have work phone available for calls until 8pm.
On-call schedule: On call every 5th weekend. You must have your work phone available and be able to get to a computer within an hour.

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Gym discount program if you elect our Aetna medical coverage
Tuition reimbursement
And, all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

We help feed the world. We impact how food is produced, packaged and made safe.
We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Mettler Toledo products are critical to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected].

Apply Now

Refine Your Search

mettler toledo jobs in columbus, oh

Customer Advocate - Service Contracts

Truck Scale Assembler/Crane Operator - 2nd Shift

Part-Time - Administrative Assistant

Sr. Inside Sales Proactive Support Specialist

Welder

Telemarketer - French/English Bilingual

Electrical Engineer

Sr Trade Compliance Specialist

Product Support Specialist

National Sales Manager - Retail

Territory Service Sales Representative - Outbound

Paint/Assembly Supervisor - 1st shift

Corporate Development Manager - Mergers and Acquisitions

CNC Operator - 2nd shift

Plasma Operator - 2nd Shift

Data Scientist - AI Expert

Corporate Counsel, Americas

Fabricator I

Product Engineer

Telemarketing Specialist French/English Bilingual

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