Top 36 Passenger service supervisor Jobs in Columbus, Oh

Passenger Service Supervisor
Alliance Ground International —Columbus, OH
- Full-time
- 18 years or older
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
CDL A Driver
Risus Talent Partners —Columbus, OH
- $26 - $28 an hour
- Full-time
- CDL A
- Mid-level
- Forklift
- Paid holidays
- Disability insurance
Quick Apply
Full-Time Paraprofessional
Upper Arlington City Public Schools —Columbus, OH
- $23.72 - $29.79 an hour
- Full-time
- Classroom
- Current TB test
- High school diploma or GED
Airline Passenger Service Agent
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Columbus, OH
- $16 an hour
- Part-time
- Background check
- 18 years or older
- Sales
Shuttle Driver
Nationwide Children's Hospital —Columbus, OH
- Part-time
- Ability to climb stairs
- High school diploma or GED
- Driver's License
Prospect Compliance Supervisor - CMH
Prospect International Airport Services —Columbus, OH
- $19 an hour
- Overtime
- 18 years or older
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Baggage Handler
Transdev —Columbus, OH
- $17.50 - $19.50 an hour
- Part-time
- Background check
- Pass drug screening
- High school diploma or GED
- 401(k)
11d
Interior Aircraft Cleaners Needed - CMH Airport
NAS - National Aviation Services —Columbus, OH
- $16 an hour
- Full-time
- 18 years or older
- Ability to lift 50 pounds
- Driver's License
Supervisor, Transportation Training
Central Ohio Transit Authority —Columbus, OH
- $74,027.20 - $87,089.60 a year
- Full-time
- CDL B
- Customer service
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
5d
Fleet Supervisor - 2nd Shift
AAA Club Alliance —Columbus, OH
- $51,287 - $79,609 a year
- Full-time
- Background check
- Sales
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Day Shift Warehouse Supervisor
Kenda Tires —Reynoldsburg, OH
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Forklift
- Critical & Intensive Care
- Paid holidays
- Disability insurance
Quick Apply
Warehouse Supervisor
Airtron Heating & Air Conditioning - Columbus —Columbus, OH
- Overtime
- Computer literacy
- Writing skills
- English
- 401(k) matching
- Benefits from day one
Quick Apply
Office Administrator
Summit LLC —Pickerington, OH
- Full-time
- Microsoft Outlook
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
4d
Bus Driver
Educational Service Center of Central Ohio (ESCCO)) —Columbus, OH
- $27.80 - $35.48 an hour
- Full-time
- Clean driving record
- Mid-level
- CDL
Director, Airfield & Facilities Maintenance
Columbus Regional Airport Authority —Columbus, OH
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
Aircraft Cleaner - CMH Airport
PrimeFlight Aviation Services Inc —Columbus, OH
- $14.50 an hour
- Part-time
- Background check
- 18 years or older
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Van Driver (Full Time)
Educational Service Center of Central Ohio (ESCCO)) —Delaware, OH
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
Client Services Driver
Friendship Village of Dublin —Dublin, OH
- Part-time
- Experience working with individuals with disabilities
- Customer service
- Home Health
- Tuition reimbursement
Quick Apply
Warehouse Associate
TBC Corporation —Lockbourne, OH
- $17 - $19 an hour
- Full-time
- 18 years or older
- Forklift
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Ground Ramp Supervisor
Alliance Ground International —Columbus, OH
- Part-time
- Heavy equipment operation
- Mid-level
- Ability to lift 50 pounds
- On-the-job training
- Opportunities for advancement
Quick Apply
7h

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passenger service supervisor jobs near columbus, oh

Passenger Service Supervisor

Alliance Ground International -
Columbus, OH

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Health insurance
Dental insurance
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
Basic math
Radio communication systems
Computer skills
Crew management
Passenger information announcements
Team motivation (leadership skill)
General management

Full Job Description

Job Description:

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor!

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities:

Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.
Make recommendations to management on staffing decisions, including hiring, discipline and termination.
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
Always ensure safety and security is never compromised.
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers’ reservations, standbys, and their luggage.
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.

Safety, Security and Compliance:

All AGI Team members have a responsibility and duty while at work to:

Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understand AGI Health & Safety and Security policies.
Attend training courses as may be required by AGI.

Physical Requirements:

Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Must be able to stand for extended periods of time.
Must be able to carry heavy items up and down jetway stairs.
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Knowledge, Skills, and Abilities:

Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.

Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.

Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.

Computer skills: Passenger Service Supervisors are required to use computer systems daily.

Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.

Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.

Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.

Qualifications:

Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete SIDA training to obtain airport authority identification security.
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Quick Apply

Refine Your Search

passenger service supervisor jobs in columbus, oh

Passenger Service Supervisor

CDL A Driver

Full-Time Paraprofessional

Airline Passenger Service Agent

Shuttle Driver

Prospect Compliance Supervisor - CMH

Baggage Handler

Interior Aircraft Cleaners Needed - CMH Airport

Supervisor, Transportation Training

Fleet Supervisor - 2nd Shift

Day Shift Warehouse Supervisor

Warehouse Supervisor

Office Administrator

Bus Driver

Director, Airfield & Facilities Maintenance

Aircraft Cleaner - CMH Airport

Van Driver (Full Time)

Client Services Driver

Warehouse Associate

Ground Ramp Supervisor

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