Top 516 Patient satisfaction Jobs in Columbus, Oh

Experience Manager
Donaldson Plastic Surgery, LLC —Dublin, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
Patient Representative Supervisor
Southeast Healthcare —Columbus, OH
- HIPAA
- Mid-level
- Bachelor's degree
Quick Apply
Dental Front Desk Receptionist
Heritage Dental Hilliard —Hilliard, OH
- From $30 an hour
- Full-time
- Microsoft Word
- Private practice
- Dental office
- Paid holidays
- Health insurance
Quick Apply
BH Patient Rights Specialist
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- Ability to climb stairs
- Master's degree
Patient Care Coordinator
The Ohio State University —Columbus, OH
- $58,700 - $73,400 a year
- Full-time
- Background check
- Surgery
- Computer literacy
Aesthetic Patient Care Advisor (part time)
Dermatologists of Central States —Dublin, OH
- Part-time
- HIPAA
- 1 year
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Hospital Courier
Nationwide Children's Hospital —Columbus, OH
- Part-time
- Customer service
- Writing skills
- Ability to climb stairs
Patient Access Coord Lead
The Ohio State University Wexner Medical Center —Upper Arlington, OH
- Online Application
- Background check
- Hospital
- Customer service
11d
Courier (Part Time) - Columbus, OH
Sunrise Medical Laboratories, Inc. —Worthington, OH
- Part-time
- Customer service
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Patient Dining Associate
OhioHealth —Columbus, OH
- Part-time
- Hospital
- No degree
- Entry level
4d
Customer Service Assistant
Sparkbit 360 —Columbus, OH
- $16 - $28 an hour
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
3d
Entry Level Medical Sales
Rehab Medical —Worthington, OH
- Computer literacy
- Administrative experience
- Bachelor's degree
- Health savings account
- Dental insurance
Quick Apply
Patient Transporter - Part-Time 6am-2pm w/ Every Other Weekend
Nationwide Children's Hospital —Columbus, OH
- Part-time
- Customer service
- BLS Certification
- Ability to climb stairs
3d
Patient Dining Associate - Part Time
OhioHealth —Pickerington, OH
- Part-time
- Hospital
- No degree
- Entry level
4d
Patient Education Specialist
Gifthealth Inc —Columbus, OH
- $84,612 - $99,543 a year
- Full-time
- Hybrid work
- Nursing
- RN License
- Writing skills
Quick Apply
Registration Coordinator Lead
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Hospital
- Customer service
6d
Customer Service Support Representative - Microbiology - On-Site
Labcorp —Dublin, OH
- $18.50 - $25.00 an hour
- Overtime
- Spanish
- HIPAA
- Research
- Employee stock purchase plan
- Disability insurance
11d
Admissions and Marketing Director
Sovran Health & Rehab Center —Columbus, OH
- $65,000 - $78,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- 3 years
- Health savings account
- Health insurance
Quick Apply
6d
Specimen Processor - Part Time
Sunrise Medical Laboratories, Inc. —Worthington, OH
- Part-time
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
6d
Dispensary Agent
Main Street Medical Cannabis —Columbus, OH
- $16 - $18 an hour
- Full-time
- Computer literacy
- Research
- Windows

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patient satisfaction jobs near columbus, oh

Experience Manager

Donaldson Plastic Surgery, LLC
Dublin, OH

Apply Now

Job Details

Full-time

Qualifications

Bachelor's degree

Full Job Description

EXPERIENCE MANAGER

About Donaldson Health
Donaldson Health (“Donaldson”) provides surgical, non-surgical and wellness treatments to empower you to unleash your inner confidence and bring out the very best version of you. We celebrate the uniqueness of each patient’s journey and provide an uplifting, empowered environment at the intersection of wellness and appearance — not a spa, and not a stuffy doctor’s office.

We keep it real. We resemble our patients who are smart, active and down-to-earth, with families, hobbies and multiple interests. We identify with our patients’ concerns, understand their perspectives and are here to help. We take our jobs seriously and do not treat medical aesthetics like reality TV. Because we understand the mind-body connection, we see the whole person — not just a body part or a quick-fix procedure.

Donaldson Core Values

Be The Highlight of Someone’s Day – Our patients come to us vulnerable, but not weak. We eradicate intimidation and offer radical acceptance.

Exude Confidence - We find answers. We offer support and encouragement through scary the scary and unknown. We know our patients are going to LOVE IT.

REALLY Care - We don’t fake interactions. We make the extra phone call and say the extra thank you. We humbly serve.

Think Clearly and Wisely – We do what is right for the patient and we know why we do what we do. We make independent decisions with the patient’s satisfaction and safety in mind.

Scrub in and Serve - Job descriptions define core responsibilities, and we believe it is our collective responsibility to step up and support each other when needed.

Experience Manager Overview
The Experience Manager at Donaldson has the important responsibility of providing the highest level of patient experience, ensuring the Donaldson standard is unmatched by any other. As the first point of contact for office visitors, the Experience Manager sets the tone for the rest of a patient’s visit with us, helping patients immediately gain the confidence that they made the right choice. A Donaldson Experience Manager also oversees the assigned general office operations, manages in-person transactions, rewarding and redeeming patient points, provides guidance to Experience Team Members, and actively assists in the development and implementation of Experience Team protocols.

Core Responsibilities of the Experience Manager

Act as location manager, taking responsibility for all activities occurring in the space with a focus on upholding Core Values.
“Wow” our in-office patients by creating an unmatched reception experience with a friendly, helpful, genuine and optimistic tone.
Check-in patients for their appointments, ensuring the appropriate paperwork has been completed for their specific appointment(s).
Check-out patients ensuring that their next appointments are secured on the schedule before they leave the practice.
Accurately execute the patient check-in and check-out process, including preparing charts for the providers’ days and validating patient parking.
Properly document patient charting with prompt scanning and noting.
Accurately manage assigned inventory
Coordinate shipping and tracking of patient orders, Lab draw processing, and supply deliveries.
Understand and know clients to build relationships and facilitate genuine interactions; understand Practice offerings and products; review product history and learn what has and has not worked for clients in the past, making referrals for new products and procedures based on learnings.
Manage office cleanliness and maintenance, providing prompt and clear communication to external vendors and internal stakeholders for all findings.
Complete office opening and closing procedures, including locking and unlocking the door, arranging, tidying and restocking, turning lights off and setting the alarm.
Accurately collect and track cash and check payments when needed for surgeries, appointments, and products; utilizing PatientNow, manage and update accounting reports as necessary with payments taken; ensure cash drawer is balanced and prepare the nightly deposit of checks and cash for the Finance team.
Advocate for patient needs and act as Patient liaison across all teams
Support Communication Center to rapidly respond to all patient inquiries.

Additional Responsibilities of the Experience Manager

Appropriately escort patients to their assigned treatment room when needed to assist with keeping the clinic on time
Work with the Operations Manager to develop and implement Experience Team protocols
Assist with events by attending and offering support; discuss upcoming events with patients during the check-in and check-out process.
Participate in brand marketing efforts and recruitment effort
Scrub in and serve when possible; remove barriers for team members that may
Communicate to leadership any opportunities for improvement
Ensure confidentiality of patient information.
Other duties as assigned

Desired Experience and Education

4-year degree in retail, hospitality, or related field required.
2-5 years industry experience
Demonstrated strong written communication skills.
Demonstrated superb customer service skills in a high-touch environment.

FLSA STATUS: Full-time, exempt employee.
LOCATION: Based in Columbus, OH at corporate office
TRAVEL: Less than 10%
REPORTS TO: Operations Manager
DIRECT REPORTS: N/A

Apply Now

Refine Your Search

patient satisfaction jobs in columbus, oh

Experience Manager

Patient Representative Supervisor

Dental Front Desk Receptionist

BH Patient Rights Specialist

Patient Care Coordinator

Aesthetic Patient Care Advisor (part time)

Hospital Courier

Patient Access Coord Lead

Courier (Part Time) - Columbus, OH

Patient Dining Associate

Customer Service Assistant

Entry Level Medical Sales

Patient Transporter - Part-Time 6am-2pm w/ Every Other Weekend

Patient Dining Associate - Part Time

Patient Education Specialist

Registration Coordinator Lead

Customer Service Support Representative - Microbiology - On-Site

Admissions and Marketing Director

Specimen Processor - Part Time

Dispensary Agent

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