Top 6 Process analyst Jobs in Columbus, Oh

Sr. Analyst, Process Enablement - Services
Vertiv —Westerville, OH
- Oracle
- Computer Science
- Marketing
8d
Business Process Analyst
AEP Service Corporation —Columbus, OH
- $54,063 - $67,579 a year
- Full-time
- Office
- SQL
- Analysis skills
- Tuition reimbursement
2d
Sr. Analyst, Process Enablement - Supply Chain
Vertiv —Westerville, OH
- Oracle
- Computer Science
- Marketing
8d
Sr. Analyst, Process Enablement - Finance
Vertiv —Westerville, OH
- Oracle
- Computer Science
- English
8d
Business Process Analyst Principal - Business Process Analyst Lead
AEP Service Corporation —Columbus, OH
- $98,993.00 - $151,132.50 a year
- Full-time
- Office
- 8 years
- High school diploma or GED
- Tuition reimbursement
12h
Large Program Process and Data Senior Analyst
Vertiv —Westerville, OH
- Mid-level
- 3 years
- Bachelor's degree

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Business Analyst
Ohio Police and Fire Pension Fund —Columbus, OH
The Business Analyst is or supports the project manager for multi-disciplinary project development teams, including end-users, coordinating existing process…
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Business Analyst (Family Support Systems Analyst)
State of Ohio - Department of Children and Youth —Columbus, OH
Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license. Childbirth, Adoption, and Foster Care leave.
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Sr. Analyst, Process Enablement - Services
Vertiv —Westerville, OH
Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
8d
Business Process Analyst
AEP Service Corporation —Columbus, OH
Associate's degree in project management, Business Process, Business, or related field or equivalent experience.
$54,063 - $67,579 a year
2d

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Sr. Analyst, Process Enablement - Services

Vertiv -
Westerville, OH

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Job Details

8 days ago

Qualifications

Economics
Oracle
Defect resolution root cause analysis
Bachelor's degree in information technology
Computer Science
Requirements specification
Requirements design
Marketing
Bachelor's degree in finance
Triage
Defect analysis
Process improvement
English
Bachelor's degree in economics
Mid-level
Incident Escalation
Enterprise software support
Bachelor's degree in business administration
Finance
Bachelor's degree in marketing
Process mapping
Process modeling
Bachelor's degree in engineering
Internal employee customer service
Requirements analysis
Customer support ticket management
Resolving technical support tickets
SharePoint
ServiceNow
Problem management

Full Job Description

POSITION SUMMARY

The Sr. Analyst, Process Enablement - Services provide expertise and structured support for service business processes, ensuring accurate issue triage, process guidance, and effective adoption of global templates and procedures. Act as a dedicated super user for service end-to-end processes, providing functional clarification, performing issue triage, and supporting user enablement activities. This position reports to Manager, Process Enablement.

RESPONSIBILITIES

Supports service-specific Oracle EBS modules including Field Services (FS), Installed Base (IB), Technical Services (TS), Mobile Field Services (MFS), and Service Contract (OKS).
Owns resolution of service module-specific issues from initial triage through escalation.
Documents business requirements and assesses process impacts related to service processes.
Provides updates on solution design, implemented fixes, and functionally resolved tickets.
Interfaces with service business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
Escalates unresolved issues to ERP Second Level Support on the IT side.
Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for service-specific processes.
Handles module-specific user queries and functional triage across Field Services, Installed Base, and related modules.
Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
Oracle EBS (FS, IB, TS, MFS, OKS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

QUALIFICATIONS

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
2-4 years in Oracle EBS functional support or business process enablement.
Experience in handling module-specific user queries and functional triage.
Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
Strong written and verbal communication skills in English; other languages are a plus.
Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
Analytical thinking and problem-solving skills.
Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
Deep functional knowledge of Oracle EBS service modules (FS, IB, TS, MFS, OKS).
Proficiency in process mapping, transaction flows, and exception handling.
Experience with formalization of module-specific business requirements.

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TRAVEL REQUIREMENTS

10% travel required.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] .

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Refine Your Search

process analyst jobs in columbus, oh

Sr. Analyst, Process Enablement - Services

Business Process Analyst

Sr. Analyst, Process Enablement - Supply Chain

Sr. Analyst, Process Enablement - Finance

Business Process Analyst Principal - Business Process Analyst Lead

Large Program Process and Data Senior Analyst

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