Top 54 Public service tools development specialist Jobs in Columbus, Oh

Senior Client Relationship Representative
First Merchants Bank —Columbus, OH
- Office
- High school diploma or GED
- Business development
- Paid parental leave
- Paid holidays
Quick Apply
Document Design & Accessibility Specialist
AECOM —Columbus, OH
- $70,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
- AD&D insurance
- Employee stock purchase plan
4d
Program & Account Specialist
NiSource —Columbus, OH
- $69,900 - $105,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
10d
Database Systems Administration Specialist or Database Systems Administration AI Specialist
State Teachers Retirement System of Ohio —Columbus, OH
- $109,205 - $136,506 a year
- Weekends as needed
- Pass drug screening
- System design
- Research
- Free parking
- Health insurance
3d
Data Analytics Supervisor
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
- $44.38 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Continuing education credits
- Paid holidays
4d
Multimedia Communications Design Specialist
AECOM —Columbus, OH
- $70,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
- AD&D insurance
- Employee stock purchase plan
4d
Database Administration Specialist 1 - PN 20064762
State of Ohio - Industrial Commission —Columbus, OH
- $34.53 an hour
- Full-time
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
4d
Data & Analytics Enablement Analyst
Citizens Financial Group —Columbus, OH
- $110,000 - $145,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Database Administration Specialist 3
State of Ohio - Insurance —Columbus, OH
- $46 an hour
- Online Application
- Background check
- Computer Science
- System design
- Paid holidays
- Health insurance
Watershed Protection Specialist I - EXAM
City of Columbus —Columbus, OH
- $23.54 - $35.29 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Disability insurance
9d
On-Demand University Content Acquisitions Specialist (Purdue or OSU area)
Genomenon —Columbus, OH
- University
- In-person
- Senior level
Quick Apply
Senior ELT Analytics Specialist (Database Administration Specialist 2, PN 20067096)
State of Ohio - Workers' Compensation —Columbus, OH
- $41.81 - $61.49 an hour
- Full-time
- Background check
- Computer Science
- Office
- Paid holidays
- Health insurance
8d
Public Involvement Specialist - Environmental Services (Multiple Locations)
Burns & McDonnell —Columbus, OH
- Full-time
- Marketing
- Mid-level
- 3 years
- 401(k)
- Employee stock ownership plan
Qualified Behavioral Health Specialist
The Bair Foundation —Columbus, OH
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Youth Engagement Specialist (20/24 hrs.) - Driving Park Branch
Columbus Metropolitan Library —Columbus, OH
- $21.49 - $28.89 an hour
- Part-time
- Customer service
- Computer literacy
- Merchandising
- Health insurance
- Dental insurance
8d
Senior Program Officer- Metadata Leadership & Innovation
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Public speaking
- Office
- Continuous improvement
- Paid parental leave
- Health insurance
High School Behavior Assistant
KIPP Columbus —Columbus, OH
- Full-time
- School experience
- Classroom
- High school
- Paid parental leave
- Disability insurance
Quick Apply
Primary School Behavior Assistant
KIPP Columbus —Columbus, OH
- Full-time
- School experience
- Classroom
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
Controllership/Accounting positions - Evergreen
Nationwide —Columbus, OH
- Extended hours
- Hybrid work
- Background check
- Research
- Mid-level
- Paid holidays
- Disability insurance
3d
Critical Infrastructure Learning Specialist
Per Scholas —Columbus, OH
- $26 - $29 an hour
- Classroom
- Google Workspace
- Public speaking
- Paid parental leave
- AD&D insurance
9d

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Senior Client Relationship Representative

First Merchants Bank -
Columbus, OH

Quick Apply

Job Details

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

MLO License
Financial sales
High school diploma or GED
Decision making
Financial product expertise

Full Job Description

First Merchants is seeking a Senior Customer Relationship Representative to join our team! This position is responsible for delivering a high quality and meaningful customer service experience by accurately completing bank transactions, opening accounts, and processing loan applications, as well as identifying products and services to meet the current and future financial needs of bank clients. They are responsible for meeting or exceeding established individual and team sales goals, as well as ensuring service metrics achieve the strategic and tactical goals of the organization.

As part of this role you will:

Customer Experience and Relationship Management
- Deliver a consistently exceptional client experience by managing complex service and relationship needs in a fast-paced, relationship-focused banking center environment.
- Serve as a trusted advisor by conducting in-depth conversations to understand clients’ financial situations and recommend integrated solutions across multiple product lines.
- Act as a point of escalation for advanced client inquiries and service issues, ensuring timely, accurate resolution and appropriate follow-through.
- Proactively strengthen client relationships by leveraging service insights and feedback to build loyalty, retention, and advocacy.
- Maintain accurate and complete client records to support effective relationship building and nurturing.
Operational Excellence
- Perform and oversee complex monetary and non-monetary transactions, ensuring
  accuracy, efficiency, and adherence to internal controls.
- Complete operational responsibilities including balancing cash, teller systems (TCR),
  vault, ATM, and branch transactions as needed.
- Process and review higher-risk or more complex client requests in accordance with policy, including stop payments, exceptions, and account maintenance activities.
- Support overall banking center operational integrity by identifying trends, exceptions, or risks and escalating as appropriate.
- Ensure daily security procedures and operational standards are followed consistently.
Sales and Business Development Leadership
- Lead by example in achieving individual sales goals while actively supporting banking center scorecard performance.
- Conduct advanced guided conversations to identify opportunities to deepen client
  relationships through deposits, lending, digital tools, and referrals.
- Open new consumer and business accounts and process loan applications with a high degree of accuracy and knowledge.
- Drive effective onboarding by ensuring clients are enrolled in appropriate digital banking services and completing required follow-up activities.
- Actively engage in teleconsulting activities, including outbound call blocks and call nights to support individual and team performance.
- Utilize CRM and sales tools to document activity, manage pipelines, and support incentive plan requirements.
- Partner with internal product specialists and refer clients to merchant services, treasury management, mortgage, and investment partners as appropriate.
Team Collaboration and Leadership
- Serve as a senior resource within the banking center, providing guidance and informal coaching to Client Relationship Representatives and Service Associates.
- Support execution of the sales management process through participation in huddles, meetings, coaching conversations, and skill development activities.
- Assist the Banking Center Manager with operational reviews, audits, branch balancing, and workflow optimization.
- Support associate problem resolution and procedural inquiries, reinforcing consistent service and sales standards.
- Senior Client Relationship Representatives will serve as Banking Center Mentors and
  support onboarding and development of new hires.
Risk Management and Compliance
- Ensure adherence to all regulatory, compliance, and information security requirements, including BSA, OFAC, CIP, EDD, and related reporting standards.
- Exercise sound judgment in identifying, escalating, and documenting risk-related
  concerns.
- Complete required training and maintain strong working knowledge of regulatory,
  operational, and product updates.

To be successful in this position, we require the following:

High school diploma or equivalent (GED).
A minimum of one (1) year of banking, sales, or related experience and a minimum of six (6) months of experience selling products or services.
This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Ability to obtain Notary Public designation.
Ability to multi-task in a fast-paced environment.
In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:

Prior banking experience.
Ability to sell and cross-sell bank products and services.

First Merchants offers the following:

Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

public service tools development specialist jobs in columbus, oh

Senior Client Relationship Representative

Document Design & Accessibility Specialist

Program & Account Specialist

Database Systems Administration Specialist or Database Systems Administration AI Specialist

Data Analytics Supervisor

Multimedia Communications Design Specialist

Database Administration Specialist 1 - PN 20064762

Data & Analytics Enablement Analyst

Database Administration Specialist 3

Watershed Protection Specialist I - EXAM

On-Demand University Content Acquisitions Specialist (Purdue or OSU area)

Senior ELT Analytics Specialist (Database Administration Specialist 2, PN 20067096)

Public Involvement Specialist - Environmental Services (Multiple Locations)

Qualified Behavioral Health Specialist

Youth Engagement Specialist (20/24 hrs.) - Driving Park Branch

Senior Program Officer- Metadata Leadership & Innovation

High School Behavior Assistant

Primary School Behavior Assistant

Controllership/Accounting positions - Evergreen

Critical Infrastructure Learning Specialist

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