Top 1100 Qualification specialist Jobs in Columbus, Oh

QA Specialist - Virtual Hub
Gifthealth Inc —Columbus, OH
- $65,000 - $79,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
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10d
Bilingual Intake Specialist - Columbus
Thompson Law —Columbus, OH
- From $50,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Health insurance
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12d
Intervention Specialist
Oakmont Education —Columbus, OH
- $45,000 - $60,000 a year
- Background check
- Classroom
- Experience working with individuals with disabilities
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Intervention Specialist - Full-Time
Therapy Source —Columbus, OH
- $55,000 a year
- Contract
- Mid-level
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Lead Physical Security Systems Specialist
Battelle —Columbus, OH
- $66,500 - $94,800 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Travel
- Wellness program
- Health insurance
12d
Law Firm Bookkeeper / IOLTA Accounting Specialist
Law Office of Attorney Robert A. Schuerger, LPA —Columbus, OH
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
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Intervention Specialist
ACCEL Schools —Columbus, OH
- $44,000 - $55,000 a year
- Classroom
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Disability insurance
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4d
Intervention Specialist
ACCEL Schools —Columbus, OH
- $51,500 - $55,000 a year
- Classroom
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Disability insurance
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4d
PURCHASING SPECIALIST - CUSTOMS, LOGISTICS & TARIFFS
Stanley Electric U.S. —London, OH
- $60,000 - $70,000 a year
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
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12d
Professional Appliance Installation Technician (Cargo Van Owner)
Direct Connect Connections —Columbus, OH
- $1,450 - $1,650 a week
- Weekends as needed
- Background check
- Clean driving record
- 5 years
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Leasing Specialist / Senior Leasing Specialist
Tenle, LLC —Columbus, OH
- $20 - $30 an hour
- Full-time
- Background check
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Medical AR Specialist
Columbus Oncology & Hematology —Dublin, OH
- Full-time
- Hybrid work
- Private practice
- Medical office experience
- Research
Quick Apply
PT Ohio Intervention Specialist (Work-From-Home)
VocoVision —Ohio
- Part-time
- Remote
- School experience
- High school
- Mid-level
Quick Apply
11d
Retailer Relationship and Execution Specialist
ACO-US —Lewis Center, OH
- $17.98 - $22.11 an hour
- Full-time
- Microsoft Outlook
- Sales
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Licensed Professional Counselor
Charlie Health —Ohio
- $50 - $60 an hour
- Full-time
- Remote
- LPC
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Site Acquisition Specialist
Ledcor —Columbus, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Construction site
Sales Administration Process Specialist, Power and Energy
Ohio Cat —Columbus, OH
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
2026-2027 Intervention Specialist
PSI Solutions —Columbus, OH
- 8 hour shift
- School experience
- Classroom
- Mid-level
- Continuing education credits
- Health insurance
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Maintenance Tech Specialist
FedEx —Columbus, OH
- $20.35 - $47.47 an hour
- Full-time
- 6 years
- Military
- High school diploma or GED
5d
Noregon Sales Professional
Noregon Systems Inc —Columbus, OH
- Extended hours
- Background check
- Dealership
- Computer literacy
Quick Apply

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qualification specialist jobs near columbus, oh

QA Specialist - Virtual Hub

Gifthealth Inc -
Columbus, OH

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Job Details

Full-time
$65,000 - $79,000 a year
10 days ago

Qualifications

Performance dashboard reports
Incident investigation techniques for hazard identification
Defect resolution root cause analysis
Data analysis reporting
Pharmaceutical regulatory compliance
Incident report management
Triage
Incident management software
Dashboard creation support
Corrective and preventive actions (CAPA)
Metrics Reporting
Trend analysis
Quality reports
Quality control data reporting
Customer support ticket management
State and federal pharmacy laws
Cross-functional collaboration
Cross-functional communication
Ticketing system technical support

Full Job Description

Description:

We are seeking a QA Specialist - Virtual Hub to support the Quality Assurance Team within the Call Center.

Position Summary

The QA Specialist ensures day-to-day quality oversight of the virtual HUB, with a focus on internal auditing, call quality monitoring, QA data analysis, and case review. You'll partner with Operations, Compliance, and Case Management teams to maintain a robust QMS, drive compliance with quality assurance expectations, and enable safe, right-first-time case handling.

Key Responsibilities

Internal Audit (~30%)

Plan, execute, and report risk-based internal audits of case intake, storage, documentation, program SOP handling, record handling, and case closure.
Track observations, grade findings, and drive CAPA effectiveness through to verified closure.
Trend audit data, prepare dashboards/metrics, and present results in quality reviews and readiness checks.
Collaborate with multiple teams to improve call center KPIs and general metrics

Call Quality & QA Data (~30%)

Assists in the development of monitoring standards.
Monitor and score calls using automated speech analytics and manual review against the QA scorecard, covering compliance, service, and process adherence.
Calibrate automated scoring against human review to confirm accuracy and consistency across agents and programs.
Analyze QA data trends by agent, team, program, and call type to identify systemic risks and coaching opportunities.
Build and maintain QA dashboards/reporting for leadership visibility into call quality performance.
Works directly with leadership to drive process improvements within the team

QA in Case Handling (~25%)

Provide real-time QA oversight (documentation verification, record checks, case review, and process adherence checks).
Coach teams on quality behaviors; support training, change control, and document control.
Participate in deviation/incident investigations; perform root cause analysis and implement systemic fixes.

CAPA Management (~15%)

Own the CAPA process: intake, evaluation, disposition, and documentation.
Coordinate with Compliance and Program teams; ensure root cause resolution and effectiveness verification.
Support/coordinate CAPA trending: analysis, tracking, notifications, execution, and effectiveness checks.

Requirements:

Qualifications

2–5 years in Quality Assurance within a call center, pharmacy operations, patient support programs, or related environment.
Working knowledge of applicable Board of Pharmacy and FDA requirements as they relate to patient-facing calls.
Hands-on experience with call quality monitoring, QA scorecards, and CAPA/deviation investigations.
Experience with speech analytics platforms (e.g., CallMiner or similar) and a QMS/eQMS (e.g., Dot or similar).
Strong data fluency; comfortable building and interpreting QA trend reports and dashboards.
Zendesk or comparable ticketing/case-management platform experience for issue intake, triage, and documentation.
Strong attention to detail; clear written/verbal communication; ability to influence cross-functionally under time pressure.

Desired Attributes

CPhT or state Pharmacy Technician license; RAC, ASQ CQA, or similar quality certification.
Experience with complaint/PQC intake and documentation practices.
Familiarity with scope-of-practice enforcement and escalation protocols in a call center setting.
Prior work in a pharmacy call center, patient support, or program services environment.

Work Environment

Location: Remote
Schedule: Full-time
May require additional availability or flexibility for audits or investigations.
Regular meetings with teams, departments, or leadership to ensure alignment.

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

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Refine Your Search

qualification specialist jobs in columbus, oh

QA Specialist - Virtual Hub

Bilingual Intake Specialist - Columbus

Intervention Specialist

Intervention Specialist - Full-Time

Lead Physical Security Systems Specialist

Law Firm Bookkeeper / IOLTA Accounting Specialist

Intervention Specialist

Intervention Specialist

PURCHASING SPECIALIST - CUSTOMS, LOGISTICS & TARIFFS

Professional Appliance Installation Technician (Cargo Van Owner)

Leasing Specialist / Senior Leasing Specialist

Medical AR Specialist

PT Ohio Intervention Specialist (Work-From-Home)

Retailer Relationship and Execution Specialist

Licensed Professional Counselor

Site Acquisition Specialist

Sales Administration Process Specialist, Power and Energy

2026-2027 Intervention Specialist

Maintenance Tech Specialist

Noregon Sales Professional

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