Top 50 Quality specialist complaint management Jobs in Columbus, Oh

QA Specialist - Virtual Hub
Gifthealth Inc —Columbus, OH
- $65,000 - $79,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
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7d
Quality Assurance Specialist
Hims & Hers —New Albany, OH
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Employee stock purchase plan
- Health insurance
2d
Quality Assurance Specialist - Complaints
BI Pharmaceuticals, Inc. —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Word
- 7 years
- Microsoft Excel
Student Information Specialist
Capital University —Columbus, OH
- Full-time
- Mid-level
- Office
- University
- Free parking
- Disability insurance
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Direct Sales Agent Specialist (2874)
Direct Auto —Grove City, OH
- $20 an hour
- Online Application
- Office
- US work authorization
- Fair chance
- Paid training
- Paid holidays
Employee Relations Specialist
Woda Cooper —Columbus, OH
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
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Fleet Management & Aftermarket Sales Specialist
MH Equipment Company —Columbus, OH
- Weekends as needed
- CRM software
- Background check
- Microsoft Excel
- Wellness program
- Paid holidays
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QA Compliance Program Specialist III
American Regent, Inc. —New Albany, OH
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
9d
Real Estate Specialist
State of Ohio - Administrative Services —Columbus, OH
- $28.76 - $38.01 an hour
- Full-time
- Microsoft Outlook
- Sales
- Basic math
- Paid holidays
- Health insurance
Program & Account Specialist
NiSource —Columbus, OH
- $69,900 - $105,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
10d
Consumer Finance Specialist 2 - 20059340
State of Ohio - Commerce —Columbus, OH
- $48.93 an hour
- Full-time
- Office
- Finance
- Driver's License
- Paid holidays
- Health insurance
8d
Dispensary Agent
Main Street Medical Cannabis —Columbus, OH
- $16 - $18 an hour
- Full-time
- Computer literacy
- Research
- Windows
504 Reasonable Acc/Legal Aide Specialist
Columbus Metropolitan Housing Authority. —Columbus, OH
- $58,000 - $60,000 a year
- Management
- Experience working with individuals with disabilities
- Customer service
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Pharmacovigilance Specialist I, II, III
Gifthealth Inc —Columbus, OH
- $68,000 - $92,000 a year
- Full-time
- Hybrid work
- Nursing
- Mid-level
- Bachelor's degree
Quick Apply
Director of Quality
Reading Truck —Columbus, OH
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
Quick Apply
10d
Management Consulting Delivery Specialist , Scientific and Laboratory Informatics
Accenture —Columbus, OH
- $59,100 - $196,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Laboratory experience
- Paid holidays
- Disability insurance
Specialist - PL Actuarial State Pricing
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Math
- Paid holidays
- Disability insurance
Regional Director of Community Engagement and Experience
National Church Residences —Dublin, OH
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- English
Quick Apply
Clinical Services Specialist
Delaware County, OH —Delaware, OH
- $29.22 - $47.13 an hour
- Overtime
- Psychiatry
- Addiction Medicine
- 5 years
Practice Manager
AbsoluteCare —Columbus, OH
- 5 years
- Mid-level
- Team management
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quality specialist complaint management jobs near columbus, oh

QA Specialist - Virtual Hub

Gifthealth Inc -
Columbus, OH

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Job Details

Full-time
$65,000 - $79,000 a year
7 days ago

Qualifications

Performance dashboard reports
Incident investigation techniques for hazard identification
Defect resolution root cause analysis
Data analysis reporting
Pharmaceutical regulatory compliance
Incident report management
Triage
Incident management software
Dashboard creation support
Corrective and preventive actions (CAPA)
Metrics Reporting
Trend analysis
Quality reports
Quality control data reporting
Customer support ticket management
State and federal pharmacy laws
Cross-functional collaboration
Cross-functional communication
Ticketing system technical support

Full Job Description

Description:

We are seeking a QA Specialist - Virtual Hub to support the Quality Assurance Team within the Call Center.

Position Summary

The QA Specialist ensures day-to-day quality oversight of the virtual HUB, with a focus on internal auditing, call quality monitoring, QA data analysis, and case review. You'll partner with Operations, Compliance, and Case Management teams to maintain a robust QMS, drive compliance with quality assurance expectations, and enable safe, right-first-time case handling.

Key Responsibilities

Internal Audit (~30%)

Plan, execute, and report risk-based internal audits of case intake, storage, documentation, program SOP handling, record handling, and case closure.
Track observations, grade findings, and drive CAPA effectiveness through to verified closure.
Trend audit data, prepare dashboards/metrics, and present results in quality reviews and readiness checks.
Collaborate with multiple teams to improve call center KPIs and general metrics

Call Quality & QA Data (~30%)

Assists in the development of monitoring standards.
Monitor and score calls using automated speech analytics and manual review against the QA scorecard, covering compliance, service, and process adherence.
Calibrate automated scoring against human review to confirm accuracy and consistency across agents and programs.
Analyze QA data trends by agent, team, program, and call type to identify systemic risks and coaching opportunities.
Build and maintain QA dashboards/reporting for leadership visibility into call quality performance.
Works directly with leadership to drive process improvements within the team

QA in Case Handling (~25%)

Provide real-time QA oversight (documentation verification, record checks, case review, and process adherence checks).
Coach teams on quality behaviors; support training, change control, and document control.
Participate in deviation/incident investigations; perform root cause analysis and implement systemic fixes.

CAPA Management (~15%)

Own the CAPA process: intake, evaluation, disposition, and documentation.
Coordinate with Compliance and Program teams; ensure root cause resolution and effectiveness verification.
Support/coordinate CAPA trending: analysis, tracking, notifications, execution, and effectiveness checks.

Requirements:

Qualifications

2–5 years in Quality Assurance within a call center, pharmacy operations, patient support programs, or related environment.
Working knowledge of applicable Board of Pharmacy and FDA requirements as they relate to patient-facing calls.
Hands-on experience with call quality monitoring, QA scorecards, and CAPA/deviation investigations.
Experience with speech analytics platforms (e.g., CallMiner or similar) and a QMS/eQMS (e.g., Dot or similar).
Strong data fluency; comfortable building and interpreting QA trend reports and dashboards.
Zendesk or comparable ticketing/case-management platform experience for issue intake, triage, and documentation.
Strong attention to detail; clear written/verbal communication; ability to influence cross-functionally under time pressure.

Desired Attributes

CPhT or state Pharmacy Technician license; RAC, ASQ CQA, or similar quality certification.
Experience with complaint/PQC intake and documentation practices.
Familiarity with scope-of-practice enforcement and escalation protocols in a call center setting.
Prior work in a pharmacy call center, patient support, or program services environment.

Work Environment

Location: Remote
Schedule: Full-time
May require additional availability or flexibility for audits or investigations.
Regular meetings with teams, departments, or leadership to ensure alignment.

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

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Refine Your Search

quality specialist complaint management jobs in columbus, oh

QA Specialist - Virtual Hub

Quality Assurance Specialist

Quality Assurance Specialist - Complaints

Student Information Specialist

Direct Sales Agent Specialist (2874)

Employee Relations Specialist

Fleet Management & Aftermarket Sales Specialist

QA Compliance Program Specialist III

Real Estate Specialist

Program & Account Specialist

Consumer Finance Specialist 2 - 20059340

Dispensary Agent

504 Reasonable Acc/Legal Aide Specialist

Pharmacovigilance Specialist I, II, III

Director of Quality

Management Consulting Delivery Specialist , Scientific and Laboratory Informatics

Specialist - PL Actuarial State Pricing

Regional Director of Community Engagement and Experience

Clinical Services Specialist

Practice Manager

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