Goat Restaurant Group is a family owned franchise company dedicated to building exceptional restaurant experiences across multiple markets. We stand out in the QSR industry through our unwavering commitment to our people, empowering team members, investing in leaders, and delivering consistent results for our guests and communities.
We are driven by four core values: Empathy, Integrity, Accountability, and Discipline & Focus. If those values resonate with you, we want to meet you.
We are looking for an experienced Area Coach to oversee multiple restaurant locations across our market. This is a high impact leadership role responsible for developing Restaurant General Managers (RGMs), driving operational excellence, and ensuring every location delivers a consistent, exceptional guest experience.
This role requires someone who leads with integrity, communicates with clarity, and holds themselves and their teams to the highest standard even when no one is watching.
What You Will Do
Lead & Develop People
- Directly coach and mentor Restaurant General Managers (RGMs) across multiple locations
- Build and maintain a strong leadership pipeline by identifying and developing future RGMs
- Conduct regular store visits, walkthroughs, and structured performance check-ins
- Support RGMs in staffing their restaurants fully with high-performing teams
- Partner on performance management, coaching, and HR processes
Drive Operational Excellence
- Ensure all locations are executing operational and training programs consistently
- Hold RGMs accountable to staffing benchmarks, scheduling standards, and guest experience metrics
- Ensure compliance with all food safety, health code, and company standards at every location
- Review and act on financial and operational reports to drive profitability and hit annual targets
Communicate & Align
- Serve as the primary point of contact between RGMs and senior leadership
- Provide clear, consistent direction across all locations — no mixed messages
- Approve time off requests and ensure proper coverage across your market
- Escalate people or operational concerns through the appropriate chain of communication
Protect the Brand
- Uphold and enforce all company policies, procedures, and standards of conduct
- Ensure all locations maintain compliance with company guidelines at all times
- Address performance issues promptly, fairly, and consistently across all stores
What We're Looking For
- Minimum 3–5 years of multi-unit leadership experience in QSR or fast-casual dining
- Proven track record of developing strong restaurant managers and high-performing teams
- Strong financial acumen, experience managing budgets, sales, labor, and profitability goals
- Excellent communication and conflict resolution skills
- Ability to lead with integrity, hold people accountable, and create a culture of consistency
- Strong organizational skills with the ability to manage multiple priorities across locations
- Experience supporting HR processes including performance management and investigations
- A valid driver's license and willingness to travel regularly within your assigned market
What We Offer
- Competitive Compensation — Base salary plus monthly allowances and performance based bonuses
- Comprehensive Benefits — Medical, dental, and vision coverage with up to 80% of premiums covered
- 401(k) with company match
- Career Growth — We promote from within and are committed to your long term development
- Paid Time Off — Including PTO, holidays, and bereavement leave for eligible team members
- A People-First Culture — Work alongside a leadership team that is invested in your success and the success of every person in our restaurants
- Short-Term & Long-Term Disability Coverage
This position covers the Columbus area. Regular travel to restaurant locations within the market is required.
If you are a proven multi-unit leader who is passionate about developing people, driving results, and building a culture of accountability and excellence Goat Restaurant Group is the place for you.
Apply today and bring your leadership to the next level.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Application Question(s):
- Please provide a valid phone number. By submitting, you agree to receive calls or texts from our hiring team.
- Do you have at least 3 years of experience managing 5 or more units simultaneously in the QSR industry?
Experience:
- Multi Unit Leadership: 3 years (Required)
Work Location: In person
