Top 171 Senior customer support representative Jobs in Columbus, Oh

Collectors - Estate Care Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- $22 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
19h
Counter Sales Representative - Lumber and Building Materials
S&L Lumber - 5th Avenue and Linworth Locations —Columbus, OH
- $50,000 - $75,000 a year
- Full-time
- Background check
- Customer service
- Ability to walk for extended periods
- Paid training
- Health savings account
Quick Apply
2311 Customer Service Representative
NIBE Element North America —Columbus, OH
- $19 - $21 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Warehouse Customer Service Representative
GEODIS Logistics, LLC —Columbus, OH
- $18 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Administrator
Dwyer Instruments Inc —Westerville, OH
- $55,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- Office
- Health savings account
- Paid holidays
7d
Loss Prevention Investigator (National Task Force)
TJX Companies —Columbus, OH
- $24.10 - $30.70 an hour
- Full-time
- 5 years
- Office
- Travel
- Health savings account
- Paid holidays
Senior Branch Services Representative
Abbott Laboratories Employees Credit Union —Columbus, OH
- $20.28 - $33.80 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Partnership Specialist
Experience Columbus —Columbus, OH
- $57,000 - $62,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Work from home
Quick Apply
8d
Senior Manager, Operations Training
Simpson Strong-Tie Company Inc. —Columbus, OH
- $123,700 - $210,300 a year
- Full-time
- Pass drug screening
- Office
- 8 years
- Paid jury duty
- Health insurance
Quick Apply
19h
Planner I
Franklin County, WA —Franklin County, OH
- $55,497.00 - $81,958.50 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Construction site
- Paid holidays
- Disability insurance
Supply Chain Services Site Coordinator
Vallen Distribution, Inc —Columbus, OH
- $24 - $26 an hour
- Marketing
- Customer service
- Mid-level
Quick Apply
7d
Remote E-Billing Analyst
Williams Lea —Columbus, OH
- $26 - $28 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Finance
Carrier Solutions Representative
Staffing R Us Inc. —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Office
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Client Relationship Representative
First Merchants Bank —Columbus, OH
- Office
- High school diploma or GED
- Business development
- Paid parental leave
- Paid holidays
Quick Apply
Client Service Manager - Commercial Lines
Gallagher —Upper Arlington, OH
- $56,500 - $94,500 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
- Paid parental leave
- Health savings account
Director of Patient Experience
Gifthealth Inc —Columbus, OH
- $122,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- HIPAA
- Analysis skills
Quick Apply
Carrier Solutions Representative
EASE LOGISTICS SERVICES LLC —Dublin, OH
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Event Receptionist
Columbus Blue Jackets —Columbus, OH
- Computer literacy
- Office
- Trade school
9d
Caregiver-MC-Overnight 7pm-7am
Sage Park Memory Care and Transitional Assisted Living —Gahanna, OH
- $15 - $17 an hour
- Overnight shift
- CPR Certification
- Writing skills
- English
Quick Apply
Infrastructure Technician I
Black Box —New Albany, OH
- Weekends as needed
- Ability to walk for extended periods
- English
- Mid-level
Quick Apply

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Collectors - Estate Care Specialist

Phillips & Cohen Associates Ltd. -
Gahanna, OH

Quick Apply

Job Details

Full-time
$22 an hour
19 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Debt collection phone call
Microsoft Excel
Phone communication
Telephone systems
Multi-line phone systems
Productivity software
Negotiation
Collections account management
Office phone management

Full Job Description

General Description:
Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join their team. The incumbent will proactively and professionally engage customer representatives to resolve outstanding account balances in a compassionate and thoughtful manner.
PCA has implemented a Hybrid Work Policy. These objectives along with other business considerations including regulator allowance, client approval, risk management, business performance, and employee experience. As such, remote working will remain at the discretion of PCA Senior Management and the Board of Directors.

Responsibilities:

Effectively communicate with customer representatives in a compassionate, professional, and fair manner to evaluate estate circumstances and work towards timely payment.
Provide guidance, assistance, and support to customer representatives throughout all stages of the estate/succession process.
Maintain and manage queue of files in-line with applicable regulations, company procedures, and customer service best practices.
Respond to and address inquiries from attorneys, executors, administrators and/or estate representatives.
Provide requested correspondence and/or account documentation and follow-up to ensure receipt.
Resolve questions, discrepancies and disputes pertaining to outstanding account balances timely and completely.
Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.

Qualifications:

High-school diploma, or equivalent.
Experience within debt collections, customer service, or similar phone-based employment preferred.
Strong communication, problem-solving and analytical skills.
Ability to work independently and to adapt to a fast-changing environment.
Proficiency in Microsoft Office, including Excel and Word.
Experience in a telecommunications environment is preferred but not required.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Key attributes; Commitment; Compliance; Compassion; Innovation; Professionalism; Charisma; Humility; Self-Starter; Negotiation; Creativity; Focused; Motivated; Fair; Empathetic; Active Listening; Self-Awareness; Maturity; Initiative; Career-minded; Colleague
Schedule: 2 days 12pm-9pm, 2 days 8am-5pm, 1 rotating Friday 8am-6pm, 1 Saturday per month 8am-12pm

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Weekly day range:

Monday to Friday
Rotating weekends

Work setting:

Call center
Office

Application Question(s):

This is an in-office position. Are you okay being in an office 5-days a week?

Experience:

Microsoft Office: 2 years (Required)
Multi-line phone systems: 2 years (Required)
Pay by Phone: 2 years (Required)
Reading Scripts: 2 years (Required)
3rd Party Debt Collections: 2 years (Required)
Dual Screen Computer System: 2 years (Required)

Ability to Relocate:

Gahanna, OH 43230: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior customer support representative jobs in columbus, oh

Collectors - Estate Care Specialist

Counter Sales Representative - Lumber and Building Materials

2311 Customer Service Representative

Warehouse Customer Service Representative

Customer Experience Administrator

Loss Prevention Investigator (National Task Force)

Senior Branch Services Representative

Partnership Specialist

Senior Manager, Operations Training

Planner I

Supply Chain Services Site Coordinator

Remote E-Billing Analyst

Carrier Solutions Representative

Senior Client Relationship Representative

Client Service Manager - Commercial Lines

Director of Patient Experience

Carrier Solutions Representative

Event Receptionist

Caregiver-MC-Overnight 7pm-7am

Infrastructure Technician I

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