Top 274 Senior quality supervisor* Jobs in Columbus, Oh

Customer Service Team Leader
battleface —Columbus, OH
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
Quick Apply
9d
Data Center Supervisor II - Support - Overnight M-F 8:00PM-4:30AM
DSV —New Albany, OH
- $80,000 - $90,000 a year
- Overnight shift
- Mid-level
- Analysis skills
- Bachelor's degree
7d
Safety Manager
DSV —New Albany, OH
- $95,000 - $105,000 a year
- Email
- Team management
- Senior level
- Leadership
11d
Data Center Supervisor II - Dock - A-Shift 6:00AM-2:30PM
DSV —New Albany, OH
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
7d
Sr. Maintenance Technician
Niagara Bottling —Gahanna, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Sr. Packaging Equipment Operator - 12-Hour Night Shift
Abbott Laboratories —Columbus, OH
- $17.15 - $34.25 an hour
- 12 hour shift
- High school diploma or GED
- Children
- US work authorization
- Paid holidays
- Health insurance
Sr. Packaging Equipment Operator - 12-Hour Day Shift
Abbott Laboratories —Columbus, OH
- $17.15 - $34.25 an hour
- 12 hour shift
- High school diploma or GED
- Children
- US work authorization
- Paid holidays
- Health insurance
Sr. Packaging Equipment Operator - 12-Hour Night Shift
Abbott Laboratories —Columbus, OH
- $15.80 - $31.60 an hour
- 12 hour shift
- High school diploma or GED
- Children
- US work authorization
- Paid holidays
- Health insurance
Operations Manager 1 (Supply Chain/Logistics)
Penske Truck Leasing —Columbus, OH
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Hybrid Licensed Professional Clinical Counselor- Supervisory Designation (LPCC-S or IMFT-S)
The Marriage and Family Institute: Center for Integrative and Compassionate Counseling Services —Worthington, OH
- $125,000 - $150,000 a year
- Part-time
- Hybrid work
- Background check
- Private practice
- LMFT
- Continuing education credits
- Health savings account
Quick Apply
Sr. Packaging Equipment Operator - 12-Hour Night Shift
Abbott Laboratories —Columbus, OH
- $17.15 - $34.25 an hour
- 12 hour shift
- High school diploma or GED
- Children
- US work authorization
- Paid holidays
- Health insurance
Corporate Senior Accountant
Woda Cooper —Columbus, OH
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Production Supervisor, 3rd Shift
Anomatic —New Albany, OH
- $60,000 - $75,000 a year
- Night shift
- Engineering
- Conflict management
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Construction Project Manager - Light Industrial
Michael Page —Columbus, OH
- $110,000 - $130,000 a year
- Construction site
- 5 years
- Business development
- Fuel card
- Health insurance
16h
Superintendent - K-12 Construction
Michael Page —Columbus, OH
- $110,000 - $130,000 a year
- School experience
- Construction site
- 5 years
- Profit sharing
- Paid parental leave
3d
Lab Technician
The Wright Group —Plain City, OH
- From $19 an hour
- Overtime
- Bachelor of Science
- Bachelor's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
22h
Senior Project Manager
Gaylor Electric —Ohio
- Full-time
- Construction site
- Computer literacy
- Business development
Quick Apply
Director of QA
PLASKOLITE —Columbus, OH
- Full-time
- Mentoring
- Senior level
- Commercial
- Paid holidays
- Health insurance
Quick Apply
1d
Quality Improvement Supervisor - Franklin and Surrounding Counties
CareStar, Inc. —Columbus, OH
- Full-time
- Remote
- Nursing
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Vice President of Senior Living
National Church Residences —Columbus, OH
- Full-time
- Computer literacy
- English
- Office
Quick Apply
10d

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Customer Service Team Leader

battleface -
Columbus, OH

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Coaching
Employee relationship building
Incident Escalation
Managing clients in a customer support role
Team development
Data interpretation
Productivity software
International corporation experience
Technical Proficiency

Full Job Description

about us: battleface is building a humanity-focused travel insurance company that brings people and the world together.

For too long, travel insurance has focused on the company rather than the customer. We’re changing that by connecting travelers with customized insurance solutions that provide the right coverage at the right price, where and when they need it.

We’re looking for a Customer Service Team Leader to provide hands-on support, coaching, and day-to-day guidance to a team serving customers across multiple channels and geographies.

about you: You’re an experienced contact center leader who embraces innovation, technology, and the opportunity to help others. You use data and customer feedback to guide decisions, improve performance, and support our core principles.

You’ll help move our global operations forward by delivering an exceptional customer experience and developing a capable, confident, and engaged team.

In this role, you will:

Provide day-to-day leadership, support, and direction to Customer Service team members.
Coach team members through regular feedback, one-to-one conversations, and practical development plans.
Help onboard and train new team members including the creation and management of knowledge resources.
Monitor service, quality, productivity, and workload in an omnichannel environment.
Participate in quality-calibration sessions to promote fair and consistent evaluations.
Support customer and system escalations, taking ownership of complex cases when needed.
Share frontline feedback on business initiatives, processes, and technology that affect the Customer Service team or customer journey.
Foster a supportive and accountable team environment built on active listening, patience, empathy, and kindness.
Step into frontline customer-support activity when service levels or business needs require it.

essentials

At least two years of experience in a team leader, supervisor, senior agent, or comparable customer-service leadership role.
Experience coaching and supporting customer-service colleagues.
Experience working remotely and with remote or international teams.
Ability to interpret and manage a high volume of information and performance data.
A strong sense of urgency and the ability to adapt to changing priorities in a fast-paced environment.
The ability to quickly adjust to evolving product and partner needs.
Excellent written and verbal communication skills.
Confidence handling complex customer issues and escalations.
Broadly technically proficient including experience with Microsoft Office.

even better

Professional experience in the travel insurance industry.
Travel insurance, property and casualty, or accident and health licensing.
Experience working in a technology-focused startup or high-growth business.
Experience supporting customers across multiple countries and time zones.
Personal experience with international travel.

your focus on impact

Most importantly, you:

Consistently aim to exceed relevant and evolving goals.
Set intentional objectives that improve team performance and the customer experience.
Build strong relationships that help us fulfill our mission of creating a humanity-focused travel insurance company.
Balance accountability with empathy, helping team members grow while maintaining high standards.
Look for practical ways to make the customer and team-member experience better.

Quick Apply

Refine Your Search

senior quality supervisor* jobs in columbus, oh

Customer Service Team Leader

Data Center Supervisor II - Support - Overnight M-F 8:00PM-4:30AM

Safety Manager

Data Center Supervisor II - Dock - A-Shift 6:00AM-2:30PM

Sr. Maintenance Technician

Sr. Packaging Equipment Operator - 12-Hour Night Shift

Sr. Packaging Equipment Operator - 12-Hour Day Shift

Sr. Packaging Equipment Operator - 12-Hour Night Shift

Operations Manager 1 (Supply Chain/Logistics)

Hybrid Licensed Professional Clinical Counselor- Supervisory Designation (LPCC-S or IMFT-S)

Sr. Packaging Equipment Operator - 12-Hour Night Shift

Corporate Senior Accountant

Production Supervisor, 3rd Shift

Construction Project Manager - Light Industrial

Superintendent - K-12 Construction

Lab Technician

Senior Project Manager

Director of QA

Quality Improvement Supervisor - Franklin and Surrounding Counties

Vice President of Senior Living

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