Top 174 Shared services representative i Jobs in Columbus, Oh

Contact Center Service Agent
Telhio Credit Union —Columbus, OH
- Overtime
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
3d
Leave Specialist - REMOTE
Ryder System —Columbus, OH
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Payroll Coordinator II - REMOTE
Ryder System —Columbus, OH
- $25 - $29 an hour
- Remote
- Spanish
- Mid-level
- 3 years
- Disability insurance
- Health insurance
11d
Workplace Experience Coordinator - Training Facility
CBRE —Columbus, OH
- $45,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Care Team Representative
Sedgwick —Dublin, OH
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
HR Service Center Representative 2
The Ohio State University —Columbus, OH
- $18.37 - $23.99 an hour
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Retirement plan
5d
HRIS Time Administrator - REMOTE
Ryder System —Columbus, OH
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Mid-level
- Disability insurance
- Health insurance
Order Entry Clerk
Simpson Strong-Tie Company Inc. —Columbus, OH
- $17.60 - $26.39 an hour
- Full-time
- Writing skills
- Pass drug screening
- Office
- Paid jury duty
- Health insurance
Quick Apply
2d
Student Services Secretary
Johnstown Monroe School District —Johnstown, OH
- Full-time
- School experience
- Office
- High school diploma or GED
Credit & Collections Representative
MPW Corporate Services —Hebron, OH
- Microsoft Word
- Microsoft Outlook
- Research
- Paid holidays
- Health insurance
Quick Apply
Leasing Consultant
GoldOller Real Estate Investments —Columbus, OH
- $15 - $18 an hour
- Full-time
- Office
- Conflict management
- Organizational skills
- Paid parental leave
- Paid holidays
Quick Apply
Ryder's Rental Management Trainee Program
Ryder System —Columbus, OH
- $49,000 - $55,000 a year
- Full-time
- Computer literacy
- Bachelor's degree
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
7d
Senior Maintenance Shift Technician - Indianapolis (Relocation Required)
Blue Polymers —Ohio
- $35 - $42 an hour
- Full-time
- Microsoft Word
- English
- Forklift
Quick Apply
Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer
Alliance Mobile Inc —Dublin, OH
- $13 - $22 an hour
- Weekends as needed
- Customer service
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
11d
OSP Foreman
CBRE —New Albany, OH
- $43 - $53 an hour
- Full-time
- Microsoft Excel
- Customer service
- Ability to lift 50 pounds
- Relocation assistance
- Health insurance
Cash Application
MPW Corporate Services —Hebron, OH
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Registered Veterinary Technician at Grove City Veterinary Hospital
Grove City Veterinary Hospital —Grove City, OH
- $21 - $26 an hour
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Customer Service Representative (Self Storage)
Mini Mall US Storage Properties —Carroll, OH
- Computer literacy
- Mid-level
- High school diploma or GED
- 401(k) matching
Quick Apply
Technician
National Seating & Mobility, Inc. —Columbus, OH
- $20 an hour
- 8 hour shift
- Customer service
- High school diploma or GED
- Assembly
- Paid holidays
- Health insurance
Quick Apply
Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer
Alliance Mobile Inc —Columbus, OH
- $13 - $20 an hour
- Weekends as needed
- Customer service
- 1 year
- Communication skills
- Paid training
- Paid holidays
Quick Apply
11d

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Contact Center Service Agent

Telhio Credit Union -
Columbus, OH

Quick Apply

Job Details

3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

High school diploma or GED
Driving
Computer skills
Telephone systems

Full Job Description

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary:

The Contact Center Service Agent is a convenient primary point of contact for our members. They are the voice of Telhio representing Telhio during all phone interactions. They create and maintain a welcoming and friendly environment at all times while assisting members and potential members over the phone. They provide members with products and services to best suit them to build lasting relationships and increase products per member. They are problem solvers and solutions specialists who may also conduct various transactions. They also uphold and embody Telhio Core Values Caring, Commitment and Integrity.

Responsibilities:

Utilizes proper phone etiquette throughout the duration of the call.
Answer Queue quickly (within 30 seconds) to meet team Service Level goal.
Answer and handle 90% of calls being sent per individual agent.
Process Financial Transactions/ Account Dispute Resolution for Members: Check Holds, Transfers, Loan Payments, Visa Payments, Open and Redeem CD's, Pin Resets, Stop Pays, Close Accounts, Corporate Checks, IRA Contributions and Distributions, Shared Branching Overrides, End of Day Balancing, Research and Resolve Account Disputes.
Assist members with ATM and Debit/ Credit Card complications.
File Maintenance of Accounts Payoff Request.
Open and Close Accounts.
Written Correspondence (Email/Chat/Secure Messages).
Quality Assurance (Call Monitoring).
Displays a warm, friendly and professional manner using appropriate phone etiquette throughout the entire call.
Offered a product/service or investment/ Mortgage Referral.
Demonstrates active listening and uses effective questioning skills to gather members used.
Displays solid understanding of credit union products, sounding clear and confident throughout the entire call.
Contributes toward achieving Contact Center Goals & Objectives.
Conform/Comply with all applicable Telhio policies and procedures (internal controls) and Federal, State and Local regulations applicable.

What you will need:

High school graduate or G.E.D
Listening to and Reading people
Time Management
Work Style/Trait: Flexibility relative to Work Schedule and Willing to Work Overtime and some Weekends
Effective communication skills (oral and written)
Ability to operate computer terminal and phone system
Ability to Achieve Positive Outcomes with Upset/Anxious members
Ideally Knowledge of Products & Services, Process Procedures, Documentation, and Cisco Agent Phone System
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background

What you will earn:

Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Matching and immediately vested 401(K) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.

This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer

Quick Apply

Refine Your Search

shared services representative i jobs in columbus, oh

Contact Center Service Agent

Leave Specialist - REMOTE

Payroll Coordinator II - REMOTE

Workplace Experience Coordinator - Training Facility

Care Team Representative

HR Service Center Representative 2

HRIS Time Administrator - REMOTE

Order Entry Clerk

Student Services Secretary

Credit & Collections Representative

Leasing Consultant

Ryder's Rental Management Trainee Program

Senior Maintenance Shift Technician - Indianapolis (Relocation Required)

Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer

OSP Foreman

Cash Application

Registered Veterinary Technician at Grove City Veterinary Hospital

Customer Service Representative (Self Storage)

Technician

Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer

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