Top 160 Support services tier 1 Jobs in Columbus, Oh

Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
- $25.10 - $26.53 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
5d
IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Data entry
Quick Apply
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
6d
Entry-Level IT Support Associate
Expedient —Dublin, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
10d
Warehouse Operator II
GEODIS Logistics LLC —Lockbourne, OH
- $22.25 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse experience
- Paid holidays
- Disability insurance
Quick Apply
IT Service Support Analyst 2
The Ohio State University —Columbus, OH
- $26.78 - $30.87 an hour
- Weekends as needed
- Background check
- Classroom
- Writing skills
20h
Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Windows
Quick Apply
Production Technician
Anduril Industries —Ashville, OH
- $22.00 - $31.50 an hour
- Overtime
- Word processing
- Computer literacy
- Writing skills
Quick Apply
Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid parental leave
Quick Apply
IT Desktop Support Specialist ( Ohio)
American Regent, Inc. —New Albany, OH
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
5d
COATINGS SENIOR ENGINEER
STANLEY ELECTRIC US CO INC —London, OH
- $90,000 - $110,000 a year
- Overtime
- Engineering
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
6d
Local Delivery Driver (CDL A)
Airgas, Inc. —Columbus, OH
- From $30.50 an hour
- Full-time
- Clean driving record
- Hazmat Endorsement
- Customer service
- Paid jury duty
- Commuter assistance
Insurance Advisor
Meridian Insurance —Dublin, OH
- $70,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- US work authorization
- Paid training
- Disability insurance
Quick Apply
Paint/Assembly Supervisor - 1st shift
Mettler Toledo —Worthington, OH
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Interventional Radiology Radiology / Cardiology
VieMed Healthcare Staffing —Columbus, OH
- $78.91 an hour
- Urgently hiring
- BLS Certification
- Inpatient
- Mid-level
- Travel reimbursement
- Health insurance
Quick Apply
CDL-A OTR Car Haul Truck Driver
United Road —Dublin, OH
- $140,000 a year
- Full-time
- Dedicated
- Clean driving record
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
11d
CDL-A OTR Car Haul Truck Driver
United Road —Powell, OH
- $140,000 a year
- Full-time
- Dedicated
- Clean driving record
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
11d

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support services tier 1 jobs near columbus, oh

Tier 1 Technical Support Specialist

Kloud9 IT, Inc. -
Columbus, OH

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Benefits

Opportunities for advancement

Qualifications

Computer operation
Network troubleshooting
Mobile device support
Linux support
Printer (troubleshooting support)
Desktop (troubleshooting support)
Peripheral hardware support
Mobile devices

Full Job Description

About Us: Kloud9 IT is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients.

Position Overview:

The Tier 1 Technical Support Specialist provides first-level support to customers or internal users by troubleshooting, diagnosing, and resolving technical issues. As the front line of support, the Tier 1 Specialist is responsible for handling basic technical queries, escalating more complex problems, and ensuring a positive support experience for end-users. This role requires excellent communication skills, a strong technical foundation, and the ability to solve problems efficiently.

Key Responsibilities:

Technical Support:
- Serve as the first point of contact for customers or internal users experiencing technical issues.
- Provide support via phone, email, chat, or ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Assist with common IT requests such as password resets, software installations, and basic network troubleshooting.
Incident and Ticket Management:
- Log, track, and update support tickets in the ticketing system.
- Ensure all tickets are resolved within the established service-level agreements (SLAs).
- Escalate unresolved or more complex issues to Tier 2 or Tier 3 support teams.
Communication and User Guidance:
- Communicate effectively with users to understand and resolve their technical issues.
- Provide clear and simple instructions to non-technical users to resolve common IT problems.
- Keep users informed of ticket progress, issue resolution timelines, and any necessary follow-up actions.
Documentation:
- Document troubleshooting steps, solutions, and technical processes in the knowledge base.
- Update and maintain technical support documentation to improve service efficiency.
Basic Maintenance and IT Tasks:
- Perform basic system administration tasks such as account provisioning, configuration changes, and system updates.
- Support basic network operations, including printer setups, peripheral troubleshooting, and device connectivity issues.
Collaboration and Team Support:
- Work closely with other support teams to ensure issues are addressed quickly and efficiently.
- Participate in team meetings, knowledge-sharing sessions, and training as needed.

Required Skills and Qualifications:

Technical Skills:
- Basic understanding of computer systems, hardware, and software.
- Familiarity with Windows, macOS, and Linux operating systems.
- Knowledge of common troubleshooting techniques for networks, printers, and mobile devices.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira) is a plus.
Soft Skills:
- Strong communication skills, both verbal and written.
- Ability to explain technical concepts to non-technical users clearly and effectively.
- Excellent problem-solving and multitasking abilities.
- Patience and empathy when dealing with frustrated users.
Certifications (Preferred but not mandatory):
- CompTIA A+ or equivalent certification.
- ITIL Foundation or similar certification in IT service management is a plus.

Experience:

1-2 years of experience in a technical support or helpdesk role.
Prior experience in customer service or IT support is a plus but not required.

Work Environment:

Shift Work: This role may require working in shifts, including nights and weekends, depending on business needs.
Work Location: [Remote/On-site] as per company policy.

Why Join Us?

Opportunity to develop your technical skills in a supportive and dynamic environment.
Competitive salary, benefits, and opportunities for career advancement.
Be part of a collaborative and customer-focused IT support team.

Quick Apply

Refine Your Search

support services tier 1 jobs in columbus, oh

Tier 1 Technical Support Specialist

IT Helpdesk Technician

IT Helpdesk Technician

IT Support Specialist II

Entry-Level IT Support Associate

Warehouse Operator II

IT Service Support Analyst 2

Sr. IT Lifecycle & Support Specialist

Production Technician

Engineer: Tier 1 (On-site)

IT Support Specialist II

Customer Support Specialist

IT Desktop Support Specialist ( Ohio)

COATINGS SENIOR ENGINEER

Local Delivery Driver (CDL A)

Insurance Advisor

Paint/Assembly Supervisor - 1st shift

Interventional Radiology Radiology / Cardiology

CDL-A OTR Car Haul Truck Driver

CDL-A OTR Car Haul Truck Driver

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