Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
12d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Data Center Technician
Introl —Columbus, OH
- $30 - $36 an hour
- Overtime
- OSHA
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
INDUSTRIAL MAINTENANCE MANAGER (AUTOMATED ASSEMBLY)
Stanley Electric U.S. —London, OH
- $110,000 - $130,000 a year
- Weekends as needed
- 5 years
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
Sr. Manufacturing Systems Programmer
MS Companies —Reynoldsburg, OH
- $75,000 - $85,000 a year
- System design
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Driver Lead
ODP Business Solutions —Columbus, OH
- $27 - $30 an hour
- Full-time
- CDL B
- Microsoft Word
- Background check
- Paid training
- Commuter assistance
4d
Maintenance Supervisor/Technician
CTH Recruiting —Columbus, OH
- $30 - $32 an hour
- Full-time
- Background check
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Systems Support Specialist, MSP- Columbus
Kloud9 IT, Inc. —Columbus, OH
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
4d
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Technical Support Specialist
Cart.com, Inc. —Groveport, OH
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Computer literacy
Quick Apply
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
11d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
6d
Operations Technology Specialist
Grote Company —Columbus, OH
- Hybrid work
- ERP systems
- Mid-level
- Office
- Profit sharing
- Health savings account
Quick Apply
IT Systems Engineer
HBD Industries —Dublin, OH
- Full-time
- Microsoft Outlook
- Customer service
- System design
NOC Engineer - Network Operations
Omni Fiber LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Windows
- Residential
- Health savings account
- Paid holidays
Quick Apply
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
- $116,800 - $160,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
Quality Engineer
AMETEK, Inc. —Columbus, OH
- $75,000 - $95,000 a year
- Microsoft Excel
- Schematics
- Engineering
- Paid parental leave
- Health savings account

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tier 2 technical support jobs near columbus, oh

Technical Support Specialist

Proteam Solutions
Columbus, OH

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Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

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Work Location: In person

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tier 2 technical support jobs in columbus, oh

Technical Support Specialist

Help Desk Technician - Tier 2

Tier 1 Technical Support Specialist

Data Center Technician

INDUSTRIAL MAINTENANCE MANAGER (AUTOMATED ASSEMBLY)

Sr. Manufacturing Systems Programmer

Driver Lead

Maintenance Supervisor/Technician

Systems Support Specialist, MSP- Columbus

Help Desk Support Specialist II

IT Support Specialist II

Technical Support Specialist

IT Help Desk Technician

Supervisor, IT Service Center

Help Desk Technician

Operations Technology Specialist

IT Systems Engineer

NOC Engineer - Network Operations

IT Manager, Ops Tech Solutions (OTS)

Quality Engineer

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Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

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Documentation & Process Management

Corporate & Cross-Functional Support

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