Patient Sales Care Advisor
Nestea Recruiting is recruiting on behalf of Skinfinity Spa for a Patient Sales Care Advisor position at its Columbus, Ohio location.
This is an in-person W-2 employee position with Skinfinity Spa. Skinfinity Spa is the employer for this role. Nestea Recruiting is assisting with candidate communication, screening coordination, and hiring support on behalf of Skinfinity Spa.
About the Role
Skinfinity Spa is seeking a Patient Sales Care Advisor to support client consultations, service education, package discussions, pricing communication, follow-up activity, CRM tracking, and local sales support at the Columbus location.
This is a client-facing sales position in a wellness and aesthetic spa setting. The role is a good fit for someone who is motivated, professional, organized, comfortable speaking with clients in person, and confident discussing services, packages, memberships, pricing, and payment options.
Prior experience in aesthetics, wellness, medspa, beauty, fitness, luxury client service, customer service, outreach, or sales is helpful, but not required. Training is provided.
Recent graduates are encouraged to apply.
Role Focus
The Patient Sales Care Advisor helps interested clients understand available services and next steps after a consultation. This position supports both the client experience and Skinfinity Spa’s local sales goals.
This role focuses on:
- Scheduled patient and client consultations
- Service education and client questions
- Package, membership, and service option discussions
- Pricing and payment option communication
- Lead follow-up after consultations
- CRM tracking and documentation
- Local sales goals and consultation conversion
- Professional client outreach and engagement
- A respectful and supportive client experience
Daily Responsibilities
Responsibilities may include:
- Meeting with scheduled clients in person at the Columbus location
- Asking questions to understand each client’s goals, concerns, and service interests
- Explaining available wellness and aesthetic services clearly and professionally
- Presenting service packages, memberships, pricing, and payment options
- Helping clients understand next steps after their consultation
- Following up with prospective clients by phone, text, email, or in person
- Completing assigned outreach and lead follow-up when needed
- Supporting local client engagement efforts in a professional and compliant manner
- Tracking leads, consultations, follow-ups, outcomes, and notes in the company CRM
- Maintaining accurate documentation for client communication and sales activity
- Supporting location-level sales goals and consultation conversion expectations
- Communicating with spa leadership, providers, and support staff
- Following company procedures for consultation flow, pricing, payment options, and client communication
- Participating in paid training, service education, coaching, and team communication
- Supporting appointment flow, client engagement, and promotional activity when needed
Must-Have Qualities
Skinfinity Spa is looking for candidates who bring energy, motivation, consistency, and professionalism to the consultation and sales process.
Qualified candidates should be:
- Highly motivated and comfortable working toward sales goals and performance targets
- Energetic, professional, and confident when speaking with clients
- Comfortable with proactive outreach, assigned lead follow-up, and local client engagement
- Able to identify interested prospective clients and follow up in a respectful, professional manner
- Consistent with follow-up activity, CRM notes, and client communication
- Comfortable discussing service value, pricing, packages, memberships, and payment options
- Coachable and willing to learn company procedures, services, and sales expectations
- Organized, dependable, and able to manage multiple client conversations
- Able to communicate clearly by phone, text, email, and in person
- Able to work in person at the Columbus, OH location
- Able to work the required schedule, including Sundays
Recent graduates are encouraged to apply.
Sales and Client Follow-Up
This position is focused on consultation-based sales and professional client follow-up. The goal is to help interested clients understand their options while supporting Skinfinity Spa’s sales process in a clear, respectful, and organized way.
The right candidate should be comfortable with:
- In-person sales conversations
- Consultation-based selling
- Presenting service value clearly
- Discussing packages, memberships, or service plans
- Reviewing pricing and payment options
- Following up with prospective clients consistently
- Completing assigned outreach and lead follow-up
- Using a CRM or similar tracking system
- Working toward performance and conversion goals
- Receiving coaching and applying feedback
Compensation and Paid Training
This position includes:
- $3,000 monthly compensation
- Paid training
- Performance-based growth opportunities
- Additional commission, bonus, or incentive opportunities if included in Skinfinity Spa’s current compensation plan
Compensation details are reviewed during the hiring process so candidates understand the full pay structure before accepting the position. Any commission, bonus, or incentive eligibility is based on Skinfinity Spa’s current compensation plan.
Paid training may include:
- Service education
- Consultation standards
- Company sales process
- CRM usage and lead tracking
- Pricing and package communication
- Payment option procedures
- Client follow-up expectations
- Professional outreach expectations
- Spa workflow and client experience standards
- Ongoing coaching based on performance and business needs
Schedule and Availability
This position is scheduled 4 days per week.
Schedule includes:
- Sunday availability required
- Three additional weekdays scheduled Monday through Friday
- Monday through Friday hours: 10:00 AM to 6:00 PM
- Sunday hours: 11:00 AM to 6:00 PM
Final schedule details are reviewed during the hiring process.
Services You May Discuss
Skinfinity Spa provides training on its service menu. Services may include non-invasive wellness and aesthetic services such as:
- Body contouring services
- RF-based treatments
- Fractional RF services
- Cryotherapy-related services
- Cryo slimming services
- EMS-related services
- Cavitation-related services
- Skin-focused services
- Other non-invasive wellness and aesthetic services offered by the spa
Required Qualifications
Qualified candidates should have:
- Experience in sales, client consultations, customer service, membership sales, patient coordination, front-office support, outreach, lead follow-up, or another client-facing role
- Strong communication and presentation skills
- Comfort discussing pricing, packages, memberships, and payment options
- Ability to follow up with clients professionally and consistently
- Strong organization and attention to detail
- Ability to use a CRM or similar tracking system
- Comfort working in a performance-focused sales environment
- Willingness to learn Skinfinity Spa’s services, procedures, and expectations
- Ability to work in person at the Columbus, OH location
- Ability to work the required schedule, including Sundays
- Professional appearance and communication style
Preferred Background
Helpful experience may include:
- Aesthetic spa, medspa, wellness, beauty, fitness, or luxury client service experience
- Package-based sales or membership sales
- Appointment-based consultations
- Lead follow-up and client conversion
- Professional outreach, client engagement, or local sales support
- Performance goals or incentive-based compensation
- Healthcare-adjacent or client-facing service environments
- Recent graduate experience from business, communications, marketing, healthcare administration, beauty, wellness, or related programs
Work Setting
This role is based in a wellness and aesthetic spa environment. The Patient Sales Care Advisor will interact regularly with clients, prospective clients, spa providers, leadership, and support team members.
The right candidate should be comfortable working on site, following company procedures, documenting client activity accurately, and supporting both the client experience and the location’s sales process.
Employment Information
This is a W-2 employee position with Skinfinity Spa in Columbus, Ohio.
Nestea Recruiting is assisting with recruitment for this role and is not the direct employer. Employment terms, onboarding requirements, workplace policies, compensation details, commission or incentive eligibility, and final job expectations will be reviewed with qualified candidates during the hiring process.
Hiring Process
Nestea Recruiting is coordinating the hiring process on behalf of Skinfinity Spa. Selected candidates will be contacted regarding next steps, compensation details, training expectations, schedule requirements, role responsibilities, and final employment details with Skinfinity Spa.
Pay: $3,000.00 per month
Work Location: In person
