Company: NetJets Aviation, Inc.
Area of Interest: Customer Experience
Location:
Columbus, OH, US, 43219
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Req ID: 17818
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Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Account Manager is a key driver of the NetJets mission—to enhance the lives of each client one exceptional travel experience at a time. As a trusted private aviation expert, you serve as the primary liaison and advocate for NetJets clients, assuming full ownership of each account's success and satisfaction. You are accountable for nurturing long-term relationships while orchestrating each journey with precision, professionalism, and a deep understanding of the client's needs and expectations.
Tasks and Responsibilities
Strategic Relationship Management
Serve as the dedicated point of contact for clients, proactively building trust and rapport that extends beyond individual trips.
Use empathetic communication and active listening to foster enduring relationships.
Take initiative to anticipate client preferences, uncover unspoken needs, and create opportunities to deliver personalized and memorable travel moments.
Collective Engagement
Foster strong collaboration by working cross-functionally. Use multiple communication channels to ensure alignment, engagement, and effective teamwork.
Adhere to and improve processes, delivering consistent, high-quality outcomes while remaining flexible and solution-focused in a dynamic environment.
Contribute to a knowledge-sharing culture by documenting work clearly, sharing insights, conducting research, and disseminating best practices.
Advocacy & Ownership
Function as a steward of the client’s entire NetJets journey—owning the full lifecycle of each reservation with a high degree of accountability.
Champion the client’s experience partnering with internal departments, advocating for swift resolution, seamless execution, and consistent service excellence.
Demonstrate unwavering commitment to the successful outcome of each client journey, taking personal accountability for the perception of the NetJets brand.
Operational Excellence
Manage trip details with extreme precision, ensuring every reservation is accurate, compliant with regulations, and optimized for excellence.
Demonstrate strong operational foresight—identifying potential issues before they arise. Collaborate across departments to resolve challenges efficiently.
Promote effective internal communication and collaboration across teams to drive alignment, efficiency, and a shared successful client experience.
Consultative Travel Expertise
Serve as a private aviation expert for both domestic and international travel, Consult with clients on seasonal trends, complex logistics, and destination protocols.
Leverage knowledge of NetJets’ fleet, operations, and contracts to enhance client experiences.
Complete Trip Oversight
Manage each flight from pre-trip planning through post-flight follow-up. Maintain, close oversight and manage the resolutions of service disruptions— such as schedule changes, weather impacts, Air Traffic Control, and other operational irregularities.
Address service deviations and analyze data to identify root causes. Implement corrective actions, and drive continuous improvement in service delivery.
Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Education
Bachelor's in Aviation or Business Administration
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
Service-Oriented
Curiosity
Collaboration
Adaptability
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
Relationship Builder: Exceptional interpersonal and communication skills with a natural ability to build trust.
Ownership Mentality: Proactive, accountable, and solutions-oriented in every aspect of work.
Operational Acumen: Skilled at balancing precision, urgency, and multitasking in a fast-paced environment.
Business Acumen: Effectively apply industry expertise and product knowledge to drive successful outcomes and informed decision-making.
Adaptability & Curiosity: Continuously seeks to learn, grow, and contribute at a high level.
Service-Driven: Passionate about exceeding client expectations and creating value through every interaction.
Team Oriented: Proven ability to work effectively in a team environment with the confidence to proactively take a lead role when the need presents itself
How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Parental Leave of Absence
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 67% of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support
Nearest Major Market: Columbus
