The Crowne Plaza Columbus North - Worthington, one of the largest full service premium luxury properties in the Columbus area, is seeking a dedicated, part-time customer service oriented hospitality professional for third shift (11PM-7AM).
Career Benefits
- Employee discount
- Employee assistance program
- Opportunities for advancement
Key Responsibilities:
- Greet and check-in/out guests with professionalism and warmth
- Handle guest requests, questions, and concerns efficiently and courteously
- Process payments accurately and manage room assignments
- Provide information about hotel services, amenities, and local attractions
- Coordinate with housekeeping, maintenance, and other departments as needed
- Maintain a clean and organized front desk environment
- Follow all brand and property standards for guest service and safety
Key Night Audit Responsibilities:
Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and hotel policies and procedures are followed and to prevent fraud.
- Audit balance and report on food and beverage operations.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing.
- Print, compile, and deliver daily reports for the accounting department.
Qualifications:
- Previous hotel front desk or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks in a fast-paced environment
- Professional appearance and a positive attitude
- Familiarity with hotel PMS systems (e.g., Opera, OnQ, or similar) a plus (Opera preferred)
- Flexibility to work varied shifts, including evenings, weekends, and holidays
What We Offer:
- Competitive pay and benefits package
- Opportunities for career advancement within IHG Hotels & Resorts
- A supportive and professional work environment
- Employee discounts at IHG hotels worldwide
Apply Today!
If you're ready to deliver exceptional guest service and be a part of a globally recognized brand, we’d love to hear from you.
Job Type: Full-time/Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: Up to 40 per week
Associates may be required to work varying schedules, including weekends and holidays, based on business needs.
Benefits:
- Employee assistance program
- Employee discount
Work Location: In person
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
Work Location: In person
