Top 79 Approval specialist Jobs in Columbus

Specialist, Customer Incident
Chipotle —Columbus, OH
- $22.59 - $28.37 an hour
- Weekends as needed
- ServSafe
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
5d
Leave Specialist - REMOTE
Ryder System —Columbus, OH
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Collectors - Estate Care Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
13d
Orthopedic Coding Specialist- Spine/Trauma Focus- $2000 Sign-On-Bonus- In-State Remote
Orthopedic One —Westerville, OH
- Full-time
- Remote
- Anatomy knowledge
- Computer literacy
- Basic math
Middle Office Services Specialist (MLO) - PNC Private Bank
PNC Financial Services Group —Columbus, OH
- $41,250 - $82,500 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
- Wellness program
- Health savings account
13d
Medical Front Office - Patient Service Specialist
NovaCare Rehabilitation —Columbus, OH
- $16 - $19 an hour
- PRN
- Physical & Rehabilitation Medicine
- High school diploma or GED
- Clinic
8d
Senior Specialist, Quality Assurance
Cardinal Health —Columbus, OH
- $66,500 - $95,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- No degree
- Paid parental leave
- Health savings account
Application & Verification Specialist
OCCRRA —Columbus, OH
- $42,000 - $46,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Prior Authorization Specialist
WSD —Westerville, OH
- $18 - $25 an hour
- Part-time
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
13d
Certified Orientation and Mobility Specialist
Pediatric Developmental Services —Groveport, OH
- $45 - $55 an hour
- Full-time
- School experience
- Classroom
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Associate Specialist Procurement
Abbott Laboratories —Columbus, OH
- $50,700 - $101,300 a year
- Full-time
- Customer service
- Mid-level
- Finance
- Health insurance
- Tuition reimbursement
4d
Specialist, Quality (Systems and Data)
The Scotts Miracle-Gro Company —Marysville, OH
- $59,700 - $70,200 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Product management
- Health insurance
- Dental insurance
12d
WC Claims Specialist (PN: 20068419, 20068729, 20069075, 20069106 & 20069204)
State of Ohio - Workers' Compensation —Columbus, OH
- $26.54 - $34.53 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
7d
Service Support Specialist (NJUS)
NetJets —Columbus, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
6d
QA Calibration Specialist
Eliquent Life Sciences, Inc —Columbus, OH
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Engineering
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Specialist, Operations - Pension Risk Transfer
Nationwide —Columbus, OH
- 8 hour shift
- Remote
- 6 years
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
1d
Procurement and Communications Specialist
NBBJ —Columbus, OH
- $65,000 - $80,000 a year
- Marketing
- 5 years
- Mid-level
Quality Control Specialist (Day Shift)
Hims & Hers —New Albany, OH
- Full-time
- Word processing
- Bachelor of Science
- Mid-level
- Employee stock purchase plan
- Health insurance
13d
Document Specialists - #4820
Contract Land Staff —Columbus, OH
- Overtime
- Research
- Mid-level
- Office
Specialist, Packaging Test Lab
The Scotts Miracle-Gro Company —Marysville, OH
- $59,700 - $70,200 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Writing skills
- Health insurance
- Dental insurance

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Specialist, Customer Incident

Chipotle -
Columbus, OH

Apply Now

Job Details

$22.59 - $28.37 an hour
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Specialist, Customer Incident, you will support the protection of the Chipotle brand through the direct oversight of escalated customer incidents that are primarily received from the Customer Service Team and restaurants through Chipotle’s Online Customer Incident Reporting Site. You will triage, investigate, and thoroughly document and resolve each case, issuing appropriate appeasements within policy and escalating to the appropriate internal stakeholders where appropriate. You will engage with our guests in a way that is diplomatic, consistent, and timely, driving an excellent customer experience and mitigates legal and reputational risk to the business.

WHAT YOU’LL DO

Triage and manage a caseload of escalated customer incidents from intake to closure within defined Service Level Agreements (SLAs).
Conduct objective investigations including collecting and reviewing statements, incident reports, receipts, etc., assessing exposure and determining the level of liability, documenting rationale and recommended next steps.
Escalate cases to the appropriate partners for investigation and risk mitigation support to include Food Safety, Worker’s Compensation, Legal, Ops, or Social Listening based on severity, potential injury, product quality concerns, or legal implications.
Implement positive resolutions with guests when appropriate , including appeasements included but not limited to refunds, credits, and gift cards that are in line with approval thresholds and policies.
Partner with third party claims administrator on cases requiring formal claims handling, providing timely, complete documentation and coordination of next steps when appropriate.
Provide clear, constructive coaching with restaurant teams on incident prevention, documentation, and expectations to mitigate future risk.
Maintain complete and accurate case documentation, evidence and resolution details regarding alleged guest incidents.
Monitor the team email inbox and respond promptly within defined SLAs to any relevant inquiries from internal stakeholders.
Identify trends and recurring issues, sharing insights and recommendations to reduce future incidents and improve guest sentiment.

WHAT YOU’LL BRING TO THE TABLE.

High school diploma or general education degree (GED) required.
Associate or Bachelor’s Degree (BA or BS) in business, litigation management, or communications preferred.
1-3 years of experience in restaurant operations, customer service, or risk/claims management required.
ServSafe Certification preferred.
Experience with ServiceNow or similar case/CRM systems preferred.
Exceptional written and verbal communication skills with a demonstrated ability to translate complex situations into clear, empathetic customer communications.
Proven de-escalation and conflict resolution skills, comfortable making balanced decisions regarding complex customer concerns.
Ability to display professionalism, confidence, and sound judgment with a strong sense of discretion and confidentiality when handling sensitive information.
Detail-oriented investigation approach with strong documentation and note-taking skills.

Collaborative team player who partners effectively with cross-functional stakeholders and external partners.
Availability to work evenings and weekends on a rotating schedule, as well as some holidays.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $22.59–$28.37. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [email protected] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Apply Now

Refine Your Search

approval specialist jobs in columbus

Specialist, Customer Incident

Leave Specialist - REMOTE

Collectors - Estate Care Specialist

Orthopedic Coding Specialist- Spine/Trauma Focus- $2000 Sign-On-Bonus- In-State Remote

Middle Office Services Specialist (MLO) - PNC Private Bank

Medical Front Office - Patient Service Specialist

Senior Specialist, Quality Assurance

Application & Verification Specialist

Prior Authorization Specialist

Certified Orientation and Mobility Specialist

Associate Specialist Procurement

Specialist, Quality (Systems and Data)

WC Claims Specialist (PN: 20068419, 20068729, 20069075, 20069106 & 20069204)

Service Support Specialist (NJUS)

QA Calibration Specialist

Specialist, Operations - Pension Risk Transfer

Procurement and Communications Specialist

Quality Control Specialist (Day Shift)

Document Specialists - #4820

Specialist, Packaging Test Lab

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