Top 21 Associate (d) Jobs in Columbus

Customer Experience Associate (Multifamily Leasing)
Birge & Held Group LLC —Columbus, OH
- $17.80 - $22.25 an hour
- Full-time
- Communication skills
- Entry level
Quick Apply
Data Center Associate RMA( D shift Th-Sun 6am-4:30pm)
DSV —Lancaster, OH
- $21 an hour
- Full-time
- Schematics
- 3 years
- Analysis skills
Production Associate - 2nd Shift
Pilkington North America Inc. —Urbancrest, OH
- $18.50 an hour
- Inventory control
- English
- Assembly
- Paid holidays
- Health insurance
Quick Apply
12d
Associate Director, Formulation Development
Hikma Pharmaceuticals PLC —Columbus, OH
- Full-time
- Master's degree
- 8 years
- Doctor of Philosophy
- Paid parental leave
- Paid holidays
Professional Practice Associate Professor
The Ohio State University —Columbus, OH
- Part-time
- Background check
- Classroom
- Computer science
- Health insurance
- Dental insurance
CCB Risk Modeling - AI ML Sr. Associate
JPMorganChase —Columbus, OH
- Full-time
- Computer Science
- Research
- AWS
- Health insurance
- Tuition reimbursement
12d
Corporate Banking Associate - Investment Real Estate
First Commonwealth Bank —Powell, OH
- Customer service
- Mid-level
- Office
Quick Apply
Associate/Full Professor - Faculty - Radiology, Translational Biomedical Imaging Research
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Medicine
- Surgery
- 403(b) matching
- Health insurance
Associate/Full Professor - Clinical track, Oral and Maxillofacial Pathology
The Ohio State University —Columbus, OH
- Email
- Background check
- Dental office
- Pass drug screening
- Health insurance
- Dental insurance
Associate, Full Professor - Neurological Surgery, Gene Therapy Institute (Open Rank/Track Faculty)
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Medicine
- Surgery
- Health insurance
- Dental insurance
Associate, Full Professor - Neurological Surgery, Gene Therapy Institute (Open Rank/Track Faculty)
The Ohio State University —Columbus, OH
- Email
- Background check
- Medicine
- Surgery
- Health insurance
- Dental insurance
Assistant/Associate Professor - Clinical track, Dental Anesthesiologist
The Ohio State University —Columbus, OH
- Online Application
- Background check
- Dental office
- Surgery
- Health insurance
- Dental insurance
Associate Veterinarian - Noll Veterinary Hospital
PetVet Care Centers —Columbus, OH
- $125,000 - $155,000 a year
- Email
- Surgery
- Ability to lift 50 pounds
- 1 year
- Paid parental leave
- Paid holidays
Quick Apply

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Associate Dentist
Aspen Dental —Newark, OH
Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will help you thrive in your dental career.
$180,000 - $215,000 a year
Quick Apply
9d
Customer Experience Associate (Multifamily Leasing)
Birge & Held Group LLC —Columbus, OH
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps. Ability to manage one’s time.
$17.80 - $22.25 an hour
Quick Apply

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associate (d) jobs near columbus

Customer Experience Associate (Multifamily Leasing)

Birge & Held Group LLC
Columbus, OH

Quick Apply

Job Details

Full-time
$17.80 - $22.25 an hour

Qualifications

Customer communication
Property management tools

Full Job Description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities

Dublin Square, Sawmill Park, and Wesbury Park, (Columbus, OH) 600 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.
Understanding Prospect and Resident Needs
Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.
Collaborate with offsite teams as they are integrated into the property portfolio(s), ensuring alignment, operational continuity, and overall operational success of the community or communities.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Quick Apply

Refine Your Search

associate (d) jobs in columbus

Customer Experience Associate (Multifamily Leasing)

Data Center Associate RMA( D shift Th-Sun 6am-4:30pm)

Production Associate - 2nd Shift

Associate Director, Formulation Development

Professional Practice Associate Professor

CCB Risk Modeling - AI ML Sr. Associate

Corporate Banking Associate - Investment Real Estate

Associate/Full Professor - Faculty - Radiology, Translational Biomedical Imaging Research

Associate/Full Professor - Clinical track, Oral and Maxillofacial Pathology

Associate, Full Professor - Neurological Surgery, Gene Therapy Institute (Open Rank/Track Faculty)

Associate, Full Professor - Neurological Surgery, Gene Therapy Institute (Open Rank/Track Faculty)

Assistant/Associate Professor - Clinical track, Dental Anesthesiologist

Associate Veterinarian - Noll Veterinary Hospital

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