IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
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Office Administrative Associate
The Ohio State University —Columbus, OH
- $21.35 - $27.88 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
IT Support Specialist - Mobile Devices
Crown Personnel Services, Inc. —London, OH
- $20 - $23 an hour
- Temporary
- Clean driving record
- Computer literacy
- No experience needed
- Health insurance
- Dental insurance
Quick Apply
3d
Systems Administrator
Fortis Cyber Solutions —Columbus, OH
- $53,537 - $68,698 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
Administrative Associate
Kone —Columbus, OH
- $49,900 - $65,520 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Commuter assistance
- Health savings account
Network Systems Administrator
Battelle —Columbus, OH
- $81,600 - $116,300 a year
- Full-time
- Hybrid work
- 5 years
- Military
- Office
- Wellness program
- Health insurance
IT Comms Specialist (Third Shift)
Abercrombie & Fitch Co. —New Albany, OH
- Overnight shift
- Oracle
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
IT Specialist
American Freight Furniture and Mattress —Dublin, OH
- Weekends as needed
- No degree
- APIs
- 1 year
Quick Apply
2d
Lead Systems Administrator
State of Ohio - Attorney General —Columbus, OH
- $53.91 - $74.56 an hour
- Full-time
- Hybrid work
- Management
- Computer Science
- Pass drug screening
- Paid holidays
- Health insurance
8d
IT & Network Specialist
North Central Mental Health Services, Inc. —Columbus, OH
- From $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Free parking
- AD&D insurance
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IT Support Specialist - Senior
Huntington Bank —Columbus, OH
- Full-time
- Customer service
- Mid-level
- Office
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
10d
Senior System Administrator
Anduril Industries —Ashville, OH
- $126,000 - $167,000 a year
- Email
- 8 years
- Scripting
- Senior level
Quick Apply
Program Administrator 2 - IT (PN 20036289)
State of Ohio - Developmental Disabilities - Central Office —Columbus, OH
- $33.32 an hour
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Managed Care Contract Manager (Medicaid Health Systems Administrator 1)
State of Ohio - Medicaid —Columbus, OH
- $40.40 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Employee Benefits Administrative Support Associate
OPOC.us —Worthington, OH
- $18 - $20 an hour
- Full-time
- Office
- Data entry
- Organizational skills
- Paid training
- Disability insurance
Quick Apply
Network Administrator
AMSOIL —Columbus, OH
- Full-time
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
IT Specialist
Luxe Brands —Columbus, OH
- $50,000 - $60,000 a year
- Online Application
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Long-Term Care Rate Setting Manager (Medicaid Health Systems Administrator 1)
State of Ohio - Medicaid —Columbus, OH
- $40.40 an hour
- Full-time
- Analysis skills
- Driver's License
- Travel
- Paid holidays
- Health insurance
9d
IT Support Specialist
Donatos Pizza —Columbus, OH
- Weekends as needed
- Hybrid work
- Computer Science
- Office
- Windows
Quick Apply

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IT Support Specialist I

Gifthealth Inc -
Columbus, OH

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Job Details

Full-time
$54,000 - $64,000 a year

Qualifications

Operating systems
HIPAA compliance
Phone communication
Moving
HIPAA
Equipment troubleshooting
Incident Escalation
High school diploma or GED
DHCP
Computer hardware
Desktop (troubleshooting support)
Healthcare privacy protection
Desktop applications
Computer networking
DNS
Productivity software
Escalation handling
Peripheral hardware support

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth’s user environment, including workstations, applications, access, connectivity, peripherals, and standard business systems. Reporting to the IT Support Site Lead, this role responds to support requests, resolves common technical issues, documents work accurately, and escalates more complex issues to IT Support Specialist II, the IT Support Site Lead, or other IT teams when appropriate. This position focuses on rapid issue resolution, effective ticket handling, clear communication, and delivering a consistent, high-quality support experience that helps maintain user productivity.

Key Responsibilities

Responds to incoming IT support requests through the ticketing system, chat, and in-person interactions; triages, categorizes, prioritizes, and routes requests appropriately.
Troubleshoots and resolves common issues involving workstations, applications, access, connectivity, user devices, peripherals, and standard business systems.
Assists with password resets, access issues, basic identity-related tasks, onboarding, offboarding, endpoint setup, hardware support, and workstation moves/adds/changes.
Resolves common support requests at first contact whenever possible and escalates more complex issues with clear documentation, troubleshooting history, and user impact.
Works toward established response-time, resolution, documentation, and first-contact resolution expectations aligned with IT Support service standards.
Documents all support interactions, troubleshooting steps, resolutions, and escalations in the IT service management system.
Contributes to knowledge base articles, standard procedures, and repeatable troubleshooting documentation.
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high level of customer service.

Qualifications

Education: High school diploma or equivalent. (Required)
Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred)
Experience:
0 - 2 years of experience in an IT support, help desk, or customer service role. (Required)
Experience working in a ticketing or IT service management system. (Preferred)
Exposure to identity, endpoint, or productivity platforms in a business environment. (Preferred)
Knowledge, Skills, & Abilities:
Basic understanding of desktop operating systems, common business applications, endpoint devices, peripherals, and standard business systems. (Required)
Basic understanding of networking concepts, including DNS, DHCP, and Wi-Fi connectivity. (Required)
Foundational troubleshooting skills with the ability to follow structured processes, manage multiple tasks, prioritize effectively, and escalate appropriately. (Required)
Strong verbal and written communication skills, attention to detail, professionalism under pressure, and a customer-service oriented mindset. (Required)
Ability to work independently while following team processes and escalation paths, and to collaborate effectively as part of a team. (Required)
Understanding of data privacy and security best practices, including appropriate handling of sensitive or regulated information, such as PHI/HIPAA environments. (Required)
Familiarity with tools such as Okta, Google Workspace, Slack, endpoint management systems, or IT service management platforms. (Preferred)

Work Environment

Location: On-site
Schedule: Standard Gifthealth business hours with participation in an on-call rotation as required; specific schedules may vary based on site and operational needs.

Regular onsite support for end users, devices, workstations, peripherals, and day-to-day technology operations. This role may also interact with IT Support, IT Operations, Engineering, Facilities, and business teams as needed to resolve user and site technology issues.

Key Essential Functions

Must be able to move throughout the facility to provide onsite technical support.
Must be able to lift and transport IT equipment up to approximately 50 lbs.
Must be able to work on a computer for extended periods.
Must be able to communicate effectively with users in person, over the phone, and via written communication.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

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Key Essential Functions

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Equal Employment Opportunity (EEO) Statement

Disclaimer

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