Job Description:
Business Analysts at Abercrombie & Fitch collaborate on and co-create features and enhancements to applications together with our product team, business stakeholders, experience design, and developers. It’s our job to simplify the complexity of new ideas so that teams can prioritize and execute toward a unified vision of the product's goal. As a key member of Digital Operations, your ability to understand and convey the big picture and break down the finer details of a new feature will enable and lead effective product delivery for our customers and peers across the constraints of scope, schedule, cost, and quality from concept to hand-off.
Within the Digital & Stores portfolio, you will work on initiatives that introduce new and innovative ways to enhance and expand our customers' seamless access to our products wherever they may be, whether it's In-Store, on our eCommerce sites, or through our Native Apps. The customer-centric nature of the portfolio is dynamic and fast-paced, and you will work closely with a cross-functional team of individuals who share a passion for digital experiences to deliver real business value every day for all our brands, globally.
What will you spend time doing?
You will collaborate with team members within, and outside of, your squad to collectively understand the as-is situation and articulate the product vision – you are the liaison that connects a team of business stakeholders, user experience designers, developers, quality engineers, project managers, and scrum masters to manage a product backlog for continued software delivery, and one of the first people called upon to help troubleshoot blockers for the team
You will participate in workshops with your squad to help brainstorm and determine what the next best opportunity is for a given objective, and how best to achieve that opportunity and measure success
You will partner with the Product Manager to strategize and advise opportunities to prioritize the backlog in a way that mitigates risk and optimizes the value delivered by the team
You will facilitate and lead the team through refinement and discovery sessions to create the artifacts (epics, user stories, etc.) that navigate the path to the desired future state in a manner that delivers incremental value along the way
You will create and present diagrams/visuals (process flows, story maps) to accelerate the understanding, clarity, and alignment of the team and other impacted parties
You will compose features and user stories that capture the purpose and value of a change with well-defined acceptance criteria to ensure fulfillment
You will leverage AI-powered tools and emerging technologies to accelerate requirements discovery, refine user stories, improve documentation quality, and uncover insights that enable more effective and efficient product delivery
You will partner with other Business Analysts within the portfolio to learn, share ideas, uncover risks/dependencies across the portfolio, and innovate new ways to deliver solutions more effectively
You will assist with the onboarding and training of new hires and/or BA contractors
You will contribute to the continued growth and enhancement of BA best practices and documented materials
What will you need to bring?
Working knowledge of retail and/or ecommerce and omnichannel operations
An inquisitive curiosity to understand the purpose, the "why," behind any decision or proposal and enjoyment for uncovering the root cause of a new problem or opportunity
An ability to connect the overarching product strategy to the team's outcomes, and the resilience and confidence to charge into ambiguity in an effort to bring clarity to others, and transform ideas into real deliverables
An ability to understand interconnected business processes, systems, customer journey, and data flows, and evaluate the downstream impacts of change across products and teams
An eye for prioritization, negotiating options, resolving conflicts, and obtaining buy-in from others
Exceptional written, verbal, and visual communication skills, with the ability to tailor complex information to technical and non-technical audiences
A practical approach to the day-to-day with superb planning and organizational skills; capable of preparing for and rapidly adapting to change
An interest in teaching others; sharing your experiences and knowledge with teammates
Experience working within Agile product delivery teams, including backlog management, refinement, iterative delivery, and continuous improvement practices
Curiosity for emerging technologies and evolving ways of working, with a willingness to continuously learn, experiment, and adapt to improve team outcomes
Personal Attributes: Confident, Outgoing, Self-starter, Strong Work Ethic, Highly Motivated, Sense of Humor, A Winning 'Will-Do' Attitude, Team Oriented
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental, and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off & one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
Seven associate wellness half days per year
Onsite fitness center
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
