Top 134 Associate director of quality & customer experience Jobs in Columbus

21st Century Site Director United Schools Network
YWCA Columbus —Columbus, OH
- $52,000 - $54,000 a year
- Full-time
- School experience
- Classroom
- Customer service
- Health savings account
- Health insurance
Quick Apply
2h
Collection Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- From $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Free parking
- Health insurance
Quick Apply
Corporate Regional Manager of Licensing
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
- $74,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Word processing
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Financial Advisor
KEMBA Financial Credit Union —Columbus, OH
- $48,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Ability to lift 25 pounds
- 401(k)
- Cell phone reimbursement
Quick Apply
Cash Application
MPW Corporate Services —Hebron, OH
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
14d
Overhead Crane Technician
Expert Crane, Inc. —Ohio
- From $30 an hour
- Overtime
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Lead Registered Nurse
American Oncology Network, Inc. —Grove City, OH
- $28.06 - $52.12 an hour
- Overtime
- CPR Certification
- Nursing
- Microsoft Outlook
Quick Apply
12d
Customer Experience Specialist - Emergency Departments
OhioHealth —Columbus, OH
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
Director of Security Operations NA
DHL —Westerville, OH
- Full-time
- Military
- Analysis skills
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Sales & Catering Coordinator - Springhill Suites by Marriott Columbus Easton
Springhill Suites Columbus Easton Area —Columbus, OH
- $19 an hour
- Weekends as needed
- Customer service
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
People & Finance Associate
KIPP Columbus —Columbus, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Administrative Manager - Mon - Fri - 8:30am-5:30pm
Williams Lea —Columbus, OH
- $73,112 - $76,960 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Area Manager - Columbus
Parking Management Company —Columbus, OH
- $80,000 - $90,000 a year
- Overtime
- Background check
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
School Age Program Manager
Franklin Park Conservatory and Botanical Gardens —Columbus, OH
- $46,000 a year
- Weekends as needed
- Public speaking
- 3 years
- Analysis skills
- AD&D insurance
- Disability insurance
7d
Safety & Security Associate -Night Shift
Friendship Village of Dublin —Dublin, OH
- Full-time
- CPR Certification
- Customer service
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager of Quality
CSL Plasma —Columbus, OH
- $70,100 - $76,600 a year
- Full-time
- 5 years
- Mid-level
- Clinic
Community Manager
Wilcox Communities —Worthington, OH
- Full-time
- Remote
- Mid-level
- Residential
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Asst./Assoc. Social Art Director - A&F Co.
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- Office
- Travel
- Store discount
- Paid parental leave
Safety & Security Associate
Friendship Village of Dublin —Dublin, OH
- Part-time
- CPR Certification
- Customer service
- BLS Certification
- Tuition reimbursement
Quick Apply
Front Desk Supervisor
Chen Medical Associates —Columbus, OH
- $20.20 - $33.00 an hour
- Full-time
- Microsoft Outlook
- OSHA
- BLS Certification
- Opportunities for advancement

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associate director of quality & customer experience jobs near columbus

21st Century Site Director United Schools Network

YWCA Columbus
Columbus, OH

Quick Apply

Job Details

Full-time
$52,000 - $54,000 a year
2 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Childcare
Referral program
Retirement plan

Qualifications

School experience
Staff supervision
Program management
Operations management
Team supervision
Program development
Driver's License
Education
Working with families
Associate's degree
Experience working with families with children
Working with youth
Student assessment

Full Job Description

General Statement of Duties: The 21st Century Site Director leads the implementation, supervision, and continuous improvement of K–8 after–school and out-of-school time programs. This role ensures that all program elements—including academic support, youth enrichment, and family engagement— are effectively delivered, aligned to Ohio Learning Standards, and compliant with state licensing and grant requirements. The Director serves as a key liaison with school partners, community organizations, families, and funders.

Job Responsibilities

Plan and implement daily programming aligned with Ohio K–12 Learning Standards, integrating academic, social-emotional, and character-building activities.
Coordinate and oversee enrichment activities, special events, and student engagement initiatives.
Ensure compliance with Step Up to Quality, licensing regulations, and 21st Century grant requirements. Recruit, train, supervise, and evaluate site staff, tutors, and volunteers; lead monthly team meetings and professional development.
Maintain accurate records for attendance, enrollment, safety, and program operations; manage grant reporting requirements.
Foster strong partnerships with families, school leaders, and community organizations to support student success.
Manage program budgets and support fundraising and sustainability efforts.
Enforce consistent discipline practices and site safety procedures. Performance Expectations Achieve full compliance with Step Up to Quality, licensing, and grant reporting standards.
Maintain a high staff retention rate and ensure timely completion of required training.
Demonstrate consistent growth in student engagement, attendance, and academic/social emotional outcomes.
Build positive, collaborative relationships with school and community stakeholders.
Meet or exceed budget management and program sustainability targets.
Utilize program data to implement continuous quality improvements.

Qualifications

Education: Bachelor's degree in education, Child Development, or related field (Associate's with experience may be considered)
Experience: One year of experience working with K–8 youth in a group/classroom setting Supervisory or team leadership experience. Experience with 21st Century Community Learning Center (CCLC) grants.
Knowledge, Skills and Abilities. Familiarity with Step Up to Quality, ODJFS Childcare Licensing, and academic assessment. Strong organizational, interpersonal, and communication skills. Experience working with diverse families and communities
Valid Ohio driver’s license and Educational Aide Permit or ability to obtain

Core Competencies:

Communication. Communicates well, delivers presentations, and has good listening skills. Communicates effectively with others regarding various tasks, concerns and ideas.
Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
Initiative: Takes action, seeks new opportunities, strives to see projects to completion, and meets goals and objectives.
Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.

Required Trainings:

Employee Health and Safety Trainings
Onboarding and ongoing trainings via ADP (YWCA organizational trainings)
Ohio Childcare Resource and Referral Agency (DCY childcare licensing training).

Physical Demands:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the jobs, the employee may be required to stand, walk, use hands, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Employees must occasionally lift or move up to 25 lbs.

Worker Category: Full-time/ Exempt

Location/Travel: Schedule: On Site with some travel Monday-Friday; requires in-person presence during program hours and flexibility for meetings and reporting

Pay: $52,000.00 - $54,000.00 per year

Benefits:

Childcare
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Application Question(s):

Do you have experience working with K–8 youth in a group/classroom setting?

Education:

Associate (Required)

Experience:

21st Century Community (CCLC)Learning Grants: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

associate director of quality & customer experience jobs in columbus

21st Century Site Director United Schools Network

Collection Specialist

Corporate Regional Manager of Licensing

Financial Advisor

Cash Application

Overhead Crane Technician

Lead Registered Nurse

Customer Experience Specialist - Emergency Departments

Director of Security Operations NA

Sales & Catering Coordinator - Springhill Suites by Marriott Columbus Easton

People & Finance Associate

Administrative Manager - Mon - Fri - 8:30am-5:30pm

Area Manager - Columbus

School Age Program Manager

Safety & Security Associate -Night Shift

Assistant Manager of Quality

Community Manager

Asst./Assoc. Social Art Director - A&F Co.

Safety & Security Associate

Front Desk Supervisor

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