Top 97 Associate principal, cx application Jobs in Columbus

Associate Principal, CX Application Strategy
TELUS Digital —Columbus, OH
- $140,000 - $200,000 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Senior level
Associate Principal, AI & CX Solutions Strategist
TELUS Digital —Columbus, OH
- $140,000 - $200,000 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Senior level
Data Center Commissioning Project Manager
CAI —Columbus, OH
- $128,300 - $150,800 a year
- Overtime
- Hybrid work
- 5 years
- Bachelor of Science
- English
- Disability insurance
- Health insurance
Quick Apply
Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus
The Superior Group —Columbus, OH
- $105,000 - $140,000 a year
- Construction site
- Criminal background check
- Children
- Health savings account
- Disability insurance
Quick Apply
Organizational Change Management Practitioner
IntelliX Software —Columbus, OH
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
Teller
PNC Financial Services Group —Columbus, OH
- $30,000 - $50,000 a year
- Full-time
- No experience needed
- Office
- No degree
- Wellness program
- Health savings account
AI Engineer
Pointer Infotech L.L.C —Columbus, OH
- $65 - $70 an hour
- Contract
- Computer science
- Azure
- Computer Science
Quick Apply
Director Vertical - Industrial and Technology
C.H. Robinson —Grandview Heights, OH
- $127,500 - $295,900 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Health savings account
3d
Part Time Teller
PNC Financial Services Group —Worthington, OH
- $14.42 - $24.04 an hour
- Part-time
- No experience needed
- Office
- No degree
- Wellness program
- Health savings account
Personal Banker
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Office
- 3 years
- No degree
- Wellness program
- Health savings account
Sr. Enterprise Architect - Customer Technologies
NiSource —Columbus, OH
- $133,400 - $200,100 a year
- Full-time
- 7 years
- Azure
- Salesforce
Branch Manager
PNC Financial Services Group —Columbus, OH
- $70,125 - $116,875 a year
- Full-time
- Mid-level
- Office
- 3 years
- Wellness program
- Health savings account
Marketing Specialist
Trulieve —Columbus, OH
- Weekends as needed
- Marketing
- Mid-level
- Office
- Paid time off
Quick Apply
1d
Customer Experience Specialist, Home Lending
Upstart Network, Inc. —Columbus, OH
- $23.41 - $31.20 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Travel
- Health savings account
- Employee stock purchase plan
4d
Warehouse Associate
Rave CX —Pickerington, OH
- $16 - $19 an hour
- Full-time
- No experience needed
- Warehouse
- In-person
- Health savings account
- Health insurance
Quick Apply
4d
Technical Delivery Lead - Infrastructure, Google Cloud
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- 6 years
- Computer Science
- US work authorization
- Paid holidays
- Disability insurance
Regional Banker/Teller
PNC Financial Services Group —Columbus, OH
- $33,750 - $56,250 a year
- Full-time
- Office
- No degree
- 1 year
- Wellness program
- Health savings account
Lead Teller
PNC Financial Services Group —Columbus, OH
- $37,500 - $62,500 a year
- Full-time
- Mid-level
- Office
- Team management
- Wellness program
- Health savings account
Relationship Banker Business Specialist
PNC Financial Services Group —Columbus, OH
- $52,500 - $87,500 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Health savings account
Manager, Delivery - CX AI
TELUS Digital —Columbus, OH
- $100,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Continuous improvement

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Associate Principal, CX Application Strategy

TELUS Digital -
Columbus, OH

Apply Now

Job Details

Full-time
$140,000 - $200,000 a year

Qualifications

AI chatbots
Roadmap creation (System development task)
AI use case identification
Strategic management
Product roadmapping
IT transformation
Call center experience
Operations transformation
IT strategy planning
Enterprise solutions implementation
Intercom
ROI
3 years
System design for system development
Technical solutions implementation
Collaboration with product development teams
Analysis skills
Zendesk
Technology advisory
Prototype creation
Product strategy
Implementation of strategic initiatives
AI-driven automation
Senior level
Go-to-market strategy
Prototypes
Communication skills
Project stakeholder communication
Pre-sales
Generative AI

Full Job Description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

Our Associate Principal, CX Application Strategy, is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.

The Opportunity

We are seeking an agile, forward-thinking Associate Principal, CX Application Strategist, to drive digital and AI transformation initiatives across our global contact center operations.

Note: While this is a leadership-level role in our consulting practice, this is not a legacy systems role. We are explicitly looking for a hybrid strategist and technologist (ideally with 3–6 years of highly relevant experience) who understands the modern AI ecosystem (Conversational AI, LLMs, AI Agents) and can translate those capabilities into high-impact business outcomes.

Operating at the intersection of management consulting and solutions architecture, you will partner closely with CX strategy and AI product teams to move clients rapidly from concept to working proofs-of-concept. The ideal candidate has a "builder" mindset, a deep understanding of the modern tech stack, and the ability to confidently counsel enterprise clients on adopting cutting-edge CX innovations to redefine the future of customer experience.

Responsibilities

Bridge Strategy & Technology: Act as a strategic bridge between business goals and AI capabilities, defining UX features, AI agent-assist tools, and the success metrics for modern deployments.
Strategic Prototyping: Move clients beyond theoretical frameworks by designing AI-driven CX strategies and advising on pilot programs and implementation readiness.
Build Business Cases: Partner with Product, CCaaS, and Data & AI teams to design high-level architecture visions and build functional, strategic business cases for both modern AI tools and foundational contact center tech.
Drive Value: Identify, quantify, and prioritize tech/AI opportunities to radically enhance the customer experience, improve operational agility, and drive ROI.
Shape the Roadmap: Provide continuous, hands-on input into the CX Product roadmap, feeding new, cutting-edge product features back into CX strategy engagements.
Enable the Organization: Translate complex tech/AI architecture visions into actionable deployment plans and collaborate with cross-functional teams to keep go-to-market and sales collateral relevant.
Champion Innovation: Stay relentlessly up-to-date on emerging tech/AI trends in the contact center space (e.g., autonomous AI agents, LLM advancements), inspiring clients and internal teams with the "art of the possible."

Skills & Qualifications

Experience: 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering role, ideally within a high-growth tech or AI-forward environment.
Tech Stack Fluency: Proficient in modern contact center ecosystems as an operator and/or implementation lead. Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM integrations.
The "Builder" Mindset: You thrive in ambiguity, move with velocity, and possess the agility to translate highly technical AI concepts into clear, actionable business strategies for non-technical stakeholders.
Analytical Rigor: Strong strategic and analytical skills, with a proven ability to quantify the business value and ROI of tech/AI solutions.
Executive Communication: Excellent verbal and written communication skills; you can effortlessly pivot from a technical architecture discussion to an executive board presentation.
Curiosity: Deep intellectual curiosity and a genuine passion for the ‘latest and greatest’ improvements in digital CX and AI.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

Compensation Range: $140K - $200K

Apply Now

Refine Your Search

associate principal, cx application jobs in columbus

Associate Principal, CX Application Strategy

Associate Principal, AI & CX Solutions Strategist

Data Center Commissioning Project Manager

Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus

Organizational Change Management Practitioner

Teller

AI Engineer

Director Vertical - Industrial and Technology

Part Time Teller

Personal Banker

Sr. Enterprise Architect - Customer Technologies

Branch Manager

Marketing Specialist

Customer Experience Specialist, Home Lending

Warehouse Associate

Technical Delivery Lead - Infrastructure, Google Cloud

Regional Banker/Teller

Lead Teller

Relationship Banker Business Specialist

Manager, Delivery - CX AI

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