JOB DESCRIPTION
Are you ready to shape the future of how businesses manage their finances? Join a collaborative, curious, and empowering team where your product expertise directly influences how customers pay their business loans and lines of credit at scale.
As a Senior Associate in the Business Lending Payments team, you are an integral part of a team that innovates new product offerings and leads the end-to-end product life cycle. You own the UX and platform experience that helps customers digitally manage their business loan payments, acting as the voice of the customer while guiding product launches, gathering feedback, and delivering top-tier experiences across a wide range of initiatives and partner teams.
Job responsibilities
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Support product strategy and vision that delivers measurable value to customers
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Partner with Product, Technology, Design, and Analytics teams to define and deliver customer journeys and strategic platform initiatives
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Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics implemented as user stories and workflows
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Lead discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
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Own, maintain, and develop a product backlog that enables development aligned to the strategic roadmap and value proposition
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Track and support key product success metrics including cost, feature functionality, risk posture, and reliability
Required qualifications, capabilities, and skills
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4+ years of experience or equivalent expertise in product management or a relevant domain area
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Strong product mindset with customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes
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Advanced knowledge of the product development life cycle, design, and data analytics
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Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
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Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience
Preferred qualifications, capabilities, and skills
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Experience working in a highly matrixed, complex organization
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Familiarity with AI tooling such as agentic workflows, generative AI tools, or workflow automation
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Background in Payments, Fintech, or Lending
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
