Top 3 associate technical account manager Jobs in columbus

Associate Customer Success Manager
Scientific Safety Alliance —Columbus, OH
- $50,000 - $62,500 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Senior Product Associate - Service
JPMorganChase —Columbus, OH
- Full-time
- Office
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
1d
Supply Chain and Engineering– Software Defined Vehicle (SDV) Go-To-Market, Senior Manager / Associate Director
Accenture —Columbus, OH
- $122,700 - $271,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 8 years
- Paid holidays
- Disability insurance

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Associate Customer Success Manager
Scientific Safety Alliance —Columbus, OH
Proficiency in Microsoft Excel and Office tools. Review technician reports for accuracy, completeness, and formatting. Ensure billing accuracy and consistency.
$50,000 - $62,500 a year
Quick Apply
Senior Product Associate - Service
JPMorganChase —Columbus, OH
Demonstrated ability to design and develop detailed flowcharts that effectively illustrate information architecture, system interactions, and process flows.
1d

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Associate Customer Success Manager

Scientific Safety Alliance -
Columbus, OH

Quick Apply

Job Details

Full-time
$50,000 - $62,500 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Opportunities for advancement
Life insurance

Qualifications

Customer communication

Full Job Description

Customer Success Manager,LCS

Location: Columbus, OH
Start Date: Immediate

Compensation: Competitive Salary + Bonus + Equity

About Scientific Safety Alliance (SSA)

At Scientific Safety Alliance (SSA), we're on a mission to revolutionize how scientists experience regulation-mandated services. We provide testing, inspection, and calibration services—and supply air filters and equipment parts—to pharmaceutical, medical device, and research organizations across the U.S.

We're growing fast. With 24 acquisitions in less than 3 years, a customer base of 13,500+, and a spot on Inc. Magazine's 2024 and 2025 Fastest-Growing Private Companies, SSA is scaling quickly—and looking for bold, customer-obsessed talent to grow with us.

Associate Customer Success Manager (LCS)

Role Overview

The Customer Success Manager (CSM) supports daily operations, customer communication, invoicing, and reporting for the LCS division. This role is highly execution-focused and requires strong attention to detail, organization, and responsiveness.

The Associate CSM works closely with customers, technicians, and internal teams to ensure jobs are scheduled correctly, reports are accurate, and billing is completed on time. This role is critical to delivering a seamless customer experience and supporting overall operational efficiency.

Key Responsibilities

Customer Support & Communication

Serve as a point of contact for customer requests and inquiries
Respond to customers quickly and professionally
Help resolve customer issues related to scheduling, reports, and billing

Invoicing & Billing

Prepare and send monthly and ad hoc invoices
Ensure billing accuracy and consistency
Work with internal teams to resolve billing discrepancies
Support accounts receivable follow-up as needed

Report Review & Quality Control

Review technician reports for accuracy, completeness, and formatting
Ensure reports meet SSA standards before delivery to customers
Coordinate corrections with technicians when needed

Operational & Administrative Support

Support scheduling and coordination of customer jobs
Assist technicians with administrative needs
Maintain organized records, documentation, and workflows
Help ensure smooth day-to-day operations across the team

What Success Looks Like

Invoices are accurate and sent on time with no surprises
Reports are clean, complete, and delivered promptly
Customers receive fast, clear communication
Tasks are completed without follow-up or reminders
The operation runs smoothly with minimal errors or delays

Qualifications & Skills

Core Competencies

Strong attention to detail and organization
Ability to manage multiple tasks and priorities
Clear and professional communication skills
Strong sense of ownership and follow-through
Ability to work in a fast-paced, execution-focused environment

Technical Skills

Proficiency in Microsoft Excel and Office tools
Comfortable learning new systems (CRM, scheduling, billing platforms)

Experience

1–4 years of experience in customer service, operations, or administrative support
Experience with invoicing, reporting, or coordination is a plus

Work Environment & Expectations

Fast-paced, detail-oriented environment
Role may require 50+ hours per week during peak periods
High standards for responsiveness, accuracy, and accountability
Team-oriented with close collaboration across functions

Why You'll Love It Here

A mission that matters—supporting scientific innovation through compliance and safety
A culture that values autonomy, embracing change, integrity, openness and urgency.
Room to grow professionally—we're scaling fast and investing in our people
Exposure to leading pharma, med device, healthcare and research organizations.
Competitive salary, benefits, opportunities for advancement and most importantly ownership equity. We want everyone to think like an owner.
You will be a thought-partner in providing ideas that shape the future of SSA.

Benefits

Equity ownership in SSA
401(k)
Dental insurance
Health insurance (100% for employee and family)
Life insurance
Paid time off
Parental leave

Quick Apply

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associate technical account manager jobs in columbus