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Automotive Service Advisor

Krieger Ford -
Columbus, OH

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Upselling
High school diploma or GED
Customer support

Full Job Description

Automotive Service Advisor

Krieger Ford is looking for a motivated, customer-focused Automotive Service Advisor to join our service team. If you thrive in a fast-paced dealership environment, enjoy helping customers, and know how to build trust through strong communication and service knowledge, we want to hear from you.

This is a great opportunity for someone with automotive service advisor, service writer, dealership customer service, or auto repair customer support experience who wants to grow with a family-owned dealership.

Job Summary

The Service Advisor is responsible for building strong customer relationships and serving as the main point of contact between customers and the service department. This role helps drive sales by recommending needed maintenance and repair services, coordinating technician workflow, and delivering an exceptional customer experience from vehicle check-in through pickup.

The right candidate will be confident in communicating with customers, identifying service needs, upselling recommended services, handling live phone calls, and keeping customers informed throughout the repair process.

Duties and Responsibilities

Greet customers promptly and professionally in the service drive
Consult with customers about vehicle maintenance and repair needs
Perform thorough vehicle walk-around inspections during the write-up process
Recommend, sell, and upsell maintenance and repair services by explaining value and need
Build and maintain strong customer relationships through excellent follow-up and communication
Keep customers informed throughout the repair process, including updates on vehicle status, pricing, and completion time
Coordinate with technicians and the service team to ensure efficient workflow
Ensure the daily inventory of technicians’ time is effectively sold
Answer incoming service calls in a timely manner
Return all voicemails within one hour
Provide a high level of customer service for all owner inquiries, whether by phone or in person
Follow all company policies and procedures
Follow all state, OSHA, and EPA requirements, including signatures and estimates
Follow all Ford guidelines for warranty repairs, parts coverage, and prior approvals
Complete all assigned Ford training and maintain required Ford certifications
Take ownership of the customer experience and help create a positive, lasting impression

Schedule

Monday through Friday with some Saturdays required. Exact daily hours will be discussed during the interview.

Job Requirements:

Required Skills and Abilities

Previous automotive service advisor, service writer, or customer service experience preferred
Strong communication and interpersonal skills
Ability to provide exceptional customer service in a fast-paced environment
Strong sales and upselling ability
Excellent organizational and time management skills
Ability to multitask and prioritize effectively
Friendly, professional, and customer-focused personality
Professional, well-groomed appearance
Clean driving record

Education and Experience

High school diploma or equivalent required
Dealership or automotive service experience preferred
Ford experience is a plus

Physical Requirements

Must be able to bend and twist when entering and exiting customer vehicles
Must be able to stand and walk for extended periods throughout the workday

What We Offer

Medical, dental, and vision insurance
401(k) plan with employer matching
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family-owned and operated dealership
Long-term job security
Health and wellness coaching
Discounts on products and services

Who We Are

Krieger Ford is a locally owned, family-operated Ford dealership serving Central Ohio for over 50 years. We are committed to providing an outstanding customer experience and creating a workplace where employees can grow and succeed.

At Krieger Ford, every employee plays a critical role in our success. We are looking for bright, driven, and energetic professionals who want to be part of a strong team and continue delivering the award-winning service and value our customers have come to expect.

#: 20260521

Quick Apply

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