Top 19 Bank customer service Jobs in Columbus

Contact Center Service Agent
Telhio Credit Union —Columbus, OH
- Overtime
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
12d
VIRTUAL BRANCH FLOAT REPRESENTATIVE
KEMBA Financial Credit Union —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
- Cell phone reimbursement
Quick Apply
Client Service Advisor
Western Alliance Bank —Columbus, OH
- Full-time
- Word processing
- Writing skills
- Research
- Wellness program
- Health insurance
Dealer Success Manager
Capital One —Columbus, OH
- Email
- Up to 50% travel
- Dealership
- Mid-level
- Health insurance
11d
Customer Service Advisor 1 - Reynoldsburg
WesBanco Bank, Inc. —Reynoldsburg, OH
- Urgently hiring
- Microsoft Outlook
- Writing skills
- Mid-level
5d
Customer Service Advisor 1 - Float
WesBanco Bank, Inc. —Upper Arlington, OH
- Urgently hiring
- Microsoft Outlook
- Writing skills
- Mid-level
Float CSR/Teller- Dublin, OH - Full Time
Fifth Third Bank —Dublin, OH
- Full-time
- Office
- High school diploma or GED
- Travel
Reporting Services Specialist I
Northwest Bank —Columbus, OH
- Full-time
- Mid-level
- Office
- Ability to climb stairs
Quick Apply
Lead CSR/Teller - Columbus, OH - Full-Time
Fifth Third Bank —Columbus, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
CUSTOMER SERVICE REPRESENTATIVE (Part-Time)
First Citizens National Bank of Upper Sandusky —Delaware, OH
- Part-time
- High school diploma or GED
- Math
- Travel
- Health insurance
- Dental insurance
Quick Apply
Temporary Member Experience Specialists
Corporate One FCU —Columbus, OH
- $22.15 - $24.48 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
11d
CSC Mortgage TSM 1
Huntington Bank —Columbus, OH
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
7d
Treasury Mgmt Service Specialist II
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Call Center Member Services Representative
Bridge Credit Union —Powell, OH
- From $18 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
9h
Customer Service Representative Lead - New Albany
WesBanco Bank, Inc. —Columbus, OH
- Microsoft Outlook
- Computer literacy
- Mid-level
ChoicePay Support Specialist Lead
Huntington Bank —Columbus, OH
- Full-time
- 5 years
- Mid-level
- Office
Contact Center Specialist I
Northwest Bank —Columbus, OH
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
Quick Apply
14d

Related jobs to explore

Based on your search for bank customer service

Customer Service Representative
IQventures —Dublin, OH
Minimum 6 months of customer service experience (call center preferred). Accurately document customer interactions using proprietary systems.
From $17.50 an hour
Quick Apply
Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Contact Center Service Agent
Telhio Credit Union —Columbus, OH
Answer and handle 90% of calls being sent per individual agent. Utilizes proper phone etiquette throughout the duration of the call.
Quick Apply
12d
VIRTUAL BRANCH FLOAT REPRESENTATIVE
KEMBA Financial Credit Union —Columbus, OH
Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for bank customer service in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bank customer service jobs near columbus

Customer Service Representative jobs in Columbus, OH

Call Center Representative jobs in Remote

Member Experience Specialist jobs in Columbus, OH

Customer Service Representative jobs in Delaware, OH

Support Specialist jobs in Columbus, OH

Customer Service Representative jobs in Reynoldsburg, OH

Customer Service Representative jobs in Dublin, OH

Service Technician jobs in Columbus, OH

Ssm Health Patient Access Representative jobs in Wisconsin

Customer Service Representative jobs in Modesto, CA

P&c Customer Service jobs in Remote

Customer Service Representative jobs in Bronx, NY

Customer Service Representative jobs in Alexandria, VA

Customer Service Representative jobs in Warren, MI

Remote Customer Service jobs in Nashua, NH

Customer Service Representative jobs in Rancho Cucamonga, CA

Customer Service Representative jobs in Chandler, AZ

Work From Home Customer Service jobs in South Carolina

Customer Service jobs in El Paso, TX

Hospital Food Service jobs in Chicago, IL

Contact Center Service Agent

Telhio Credit Union -
Columbus, OH

Quick Apply

Job Details

12 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

High school diploma or GED
Driving
Computer skills
Telephone systems

Full Job Description

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Position Summary:

The Contact Center Service Agent is a convenient primary point of contact for our members. They are the voice of Telhio representing Telhio during all phone interactions. They create and maintain a welcoming and friendly environment at all times while assisting members and potential members over the phone. They provide members with products and services to best suit them to build lasting relationships and increase products per member. They are problem solvers and solutions specialists who may also conduct various transactions. They also uphold and embody Telhio Core Values Caring, Commitment and Integrity.

Responsibilities:

Utilizes proper phone etiquette throughout the duration of the call.
Answer Queue quickly (within 30 seconds) to meet team Service Level goal.
Answer and handle 90% of calls being sent per individual agent.
Process Financial Transactions/ Account Dispute Resolution for Members: Check Holds, Transfers, Loan Payments, Visa Payments, Open and Redeem CD's, Pin Resets, Stop Pays, Close Accounts, Corporate Checks, IRA Contributions and Distributions, Shared Branching Overrides, End of Day Balancing, Research and Resolve Account Disputes.
Assist members with ATM and Debit/ Credit Card complications.
File Maintenance of Accounts Payoff Request.
Open and Close Accounts.
Written Correspondence (Email/Chat/Secure Messages).
Quality Assurance (Call Monitoring).
Displays a warm, friendly and professional manner using appropriate phone etiquette throughout the entire call.
Offered a product/service or investment/ Mortgage Referral.
Demonstrates active listening and uses effective questioning skills to gather members used.
Displays solid understanding of credit union products, sounding clear and confident throughout the entire call.
Contributes toward achieving Contact Center Goals & Objectives.
Conform/Comply with all applicable Telhio policies and procedures (internal controls) and Federal, State and Local regulations applicable.

What you will need:

High school graduate or G.E.D
Listening to and Reading people
Time Management
Work Style/Trait: Flexibility relative to Work Schedule and Willing to Work Overtime and some Weekends
Effective communication skills (oral and written)
Ability to operate computer terminal and phone system
Ability to Achieve Positive Outcomes with Upset/Anxious members
Ideally Knowledge of Products & Services, Process Procedures, Documentation, and Cisco Agent Phone System
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background

What you will earn:

Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Matching and immediately vested 401(K) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.

This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer

Quick Apply

Refine Your Search

bank customer service jobs in columbus

Contact Center Service Agent

VIRTUAL BRANCH FLOAT REPRESENTATIVE

Client Service Advisor

Dealer Success Manager

Customer Service Advisor 1 - Reynoldsburg

Customer Service Advisor 1 - Float

Float CSR/Teller- Dublin, OH - Full Time

Reporting Services Specialist I

Lead CSR/Teller - Columbus, OH - Full-Time

CUSTOMER SERVICE REPRESENTATIVE (Part-Time)

Temporary Member Experience Specialists

CSC Mortgage TSM 1

Treasury Mgmt Service Specialist II

Call Center Member Services Representative

Customer Service Representative Lead - New Albany

ChoicePay Support Specialist Lead

Contact Center Specialist I

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for bank customer service in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected