Top 34 Benefit verification specialist Jobs in Columbus

Call Center Verification Specialist
Equitas Health, Inc. —Columbus, OH
- $20.43 - $24.52 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid holidays
- Dental insurance
Quick Apply
BH Insurance/Precert Specialist
Nationwide Children's Hospital —Columbus, OH
- Full-time
- CPR Certification
- BLS Certification
- High school diploma or GED
Patient Onboarding Specialist
AndHealth —Columbus, OH
- Full-time
- HIPAA
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
5d
Client Insurance Specialist
Integrated Services for Behavioral Health —Columbus, OH
- $20.97 - $24.56 an hour
- Hybrid work
- Mid-level
- Organizational skills
- 2 years
- Disability insurance
- Health insurance
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Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
- $20 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- No experience needed
- Paid training
- Health insurance
Quick Apply
Shared Services Manager
Equitas Health, Inc. —Columbus, OH
- $74,500 - $89,400 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Dental insurance
Quick Apply
Medical Billing and Accounts Receivable Specialist
I Am Boundless, Inc. —Worthington, OH
- Full-time
- Remote
- Computer literacy
- Mid-level
- Microsoft Office
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Office Specialist Clinic & Congested Heart Failure
OhioHealth —Columbus, OH
- Full-time
- Word processing
- Administrative experience
- High school diploma or GED
Physician Office Specialist - PCP Davidson Dr
OhioHealth —Reynoldsburg, OH
- Full-time
- High school diploma or GED
- Cleaning
- Communication skills
Office Specialist - Upper Arlington Neurological Rehabiliation
OhioHealth —Upper Arlington, OH
- Full-time
- Word processing
- Administrative experience
- High school diploma or GED
Physician Office Specialist Part-Time Casual
OhioHealth —Dublin, OH
- Part-time
- High school diploma or GED
- Cleaning
- 1 year
7d
Medical Front Office - Patient Service Specialist
NovaCare Rehabilitation —Columbus, OH
- $16 - $18 an hour
- Full-time
- Physical & Rehabilitation Medicine
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
7d
Physician Office Specialist
OhioHealth —Pickerington, OH
- Full-time
- High school diploma or GED
- Cleaning
- Communication skills
3d
Healthcare Intake Specialist
North Community Counseling Centers Inc —Columbus, OH
- $17 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Paid holidays
- Health insurance
Quick Apply
Office Assistant
Consolidated Employer Services —Reynoldsburg, OH
- $38,000 - $42,000 a year
- Full-time
- Pass drug screening
- HIPAA
- Office
Quick Apply
Operations Account Activation Rep
APCO Holdings —Westerville, OH
- Hybrid work
- Microsoft Outlook
- Finance
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Credentialing Program Manager
OhioHealth —Dublin, OH
- Full-time
- Hospital
- Customer service
- Research
12d
Physician Office Specialist- Vascular Surgery
OhioHealth —Columbus, OH
- Full-time
- Microsoft Excel
- Surgery
- Mid-level
Patient Representative | Registration | Full Time | Jerome
Memorial Health Ohio —Plain City, OH
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Paid holidays
Quick Apply
Credentialing Program Manager - Dublin
OhioHealth —Dublin, OH
- Part-time
- Hospital
- Customer service
- Research

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Call Center Verification Specialist

Equitas Health, Inc. -
Columbus, OH

Quick Apply

Job Details

$20.43 - $24.52 an hour

Benefits

Paid holidays
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Working with LGBTQ+ individuals
Medicare
Dental insurance
Employee relationship building
High school diploma or GED
Medicaid health insurance
Driver's License
Cultural competency
Medicaid

Full Job Description

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

HOURLY RATE: $20.43-$ 24.52

BENEFITS:

PTO
Vision
Dental
Health
401k
Sick time
Paid Holidays

POSITION SUMMARY:
Reporting to the Shared Service Manager, the Verification Specialist is a member of the Call Center team and is responsible for completing pre-service patient registration, insurance verification, and other requests before scheduled appointments. This role works closely with scheduling staff through warm call transfers to ensure a seamless patient experience. Key responsibilities include maintaining accurate patient demographic and insurance information, verifying eligibility and benefits, and other various tasks to ensure efficient patient service. Through timely, patient-focused communication, this position supports service quality, operational efficiency, and revenue cycle performance.

ESSENTIAL JOB FUNCTIONS:
Essential job functions include, but are not limited to, managing inbound and outbound call center interactions to complete patient pre-registration before scheduled services and demonstrating an understanding of medical, dental, and behavioral health insurance, including coordination of benefits. This role is responsible for collecting and accurately entering patient demographic and insurance information. The specialist verifies insurance eligibility and benefits using available systems to confirm coverage before the patient visits. Also, conducts basic eligibility screenings by gathering required information and/or documentation for potential assistance referrals. In addition, this role requires providing excellent customer service, maintaining accurate documentation, and meeting established productivity and quality standards.

MAJOR AREAS OF RESPONSIBILITIES:

Receive warm transfers from scheduling team members within the Call Center
Manage inbound and outbound calls related to pre-registration activities
Maintain adherence to Call Center performance standards, including call handling time, availability, and quality metrics
Utilize call scripts and workflows to ensure consistency and compliance
Conduct pre-registration for scheduled patients during live calls or via outbound outreach
Accurately collect and verify patient demographic information
Update patient records in the electronic health record (EHR) system in real time

Obtain and document complete insurance information, including primary and secondary coverage
Verify eligibility and benefits using payer portals, clearinghouses, or EHR tools
Identify and document copayments, deductibles, and coverage limitations
Escalate complex or unresolved insurance issues to appropriate resources
Review assigned workqueue(s) daily to ensure timely completion

Coordinate referrals regarding financial assistance programs, payment expectations, and next steps to financial counseling, when appropriate
Deliver a high level of customer service in a fast-paced Call Center environment
Communicate clearly, professionally, and empathetically with patients
Ensure compliance with HIPAA and patient confidentiality standards
Ensure all required documentation is complete, accurate, and entered in a timely manner
Follow standardized operating procedures, workflows, and scripting
Participate in educational training/activities and attend all staff meetings
Perform other duties for Call Center Department including patient collection
Other duties as assigned

EDUCATION/LICENSURE:

High school diploma or GED is required.

Knowledge, Skills, Abilities and other Qualifications:

2-3 + years’ experience with healthcare insurance plans, eligibility and benefits (Commercial, Medicare, Medicaid) required.
Experience with EPIC or other Electronic Health Record preferred.
Understanding of HIPAA compliance
Strong customer service skills, particularly in a Call Center or high-volume phone environment
Ability to manage multiple systems while on live calls
Excellent verbal communication and active listening skills
Strong attention to detail and accuracy
Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
Work well under pressure and possess the ability to be flexible.
Must be able to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with constituents of the organization. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others, and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.
Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence and interest in working with persons of the transgender community or non-gender conforming community.
Ability to maintain confidentiality.
Regular and predictable attendance is required.
Must have reliable transportation and valid driver’s license.
Ability to meet performance expectations in a metric driven environment

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

benefit verification specialist jobs in columbus

Call Center Verification Specialist

BH Insurance/Precert Specialist

Patient Onboarding Specialist

Client Insurance Specialist

Bilingual Customer Service Representative (Job #33224)

Shared Services Manager

Medical Billing and Accounts Receivable Specialist

Office Specialist Clinic & Congested Heart Failure

Physician Office Specialist - PCP Davidson Dr

Office Specialist - Upper Arlington Neurological Rehabiliation

Physician Office Specialist Part-Time Casual

Medical Front Office - Patient Service Specialist

Physician Office Specialist

Healthcare Intake Specialist

Office Assistant

Operations Account Activation Rep

Credentialing Program Manager

Physician Office Specialist- Vascular Surgery

Patient Representative | Registration | Full Time | Jerome

Credentialing Program Manager - Dublin

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