Job Title: Breakfast Hostess
Reports To: Assistant General Manager
FLSA Status: Non-Exempt
Summary: The Breakfast Hostess will be responsible for ensuring the highest level of guest satisfaction by offering friendly attentive service while maintaining the breakfast buffet.
Essential Duties and Responsibilities:
- Sets up and maintains breakfast area prior to and during breakfast hours including:
- Position all breakfast food and supplies on breakfast bar to ensure it is eye appealing, consistent with brand standards, and is convenient to serving the guests
- Replenish foods as needed keeping everything stocked, fresh, and hot if necessary while considering the number of guests and breakfast closing time
- Brew fresh coffee and tea regularly
- Keep breakfast bar and breakfast room clean as guests enter and depart
- Monitor guest’s satisfaction
- Complete closing checklist after breakfast hours including:
- Sanitize counter, tables, equipment, and utensils
- Break down and store food with labels to ensure freshness and minimize waste
- Clean all equipment and machines: waffle, toaster, microwave, refrigerator, coffee, juice, etc.
- Restock and set up as much of the breakfast area as possible
- Vacuum carpets
- Clean and mop all hard flooring
- Remove trash
- Clean all parts of tables and chairs
- Dusts all items in the lobby
- Completes food and supply inventories
- Ensures all food and beverage orders are approved by the General Manager prior to submitting the order to the vendors
- Puts all food and beverage orders away as directed, dating all items
- Ensures proper and safe use of cleaning chemicals
- Clears off and wipe tables vacated by guests as soon as possible
- Welcomes and interacts with guests providing prompt customer service
- Complete necessary and routine food and health safety certifications and training
- Follows all food safety and handling procedures as outlined by the hotel, Federal, State, and Local laws
- Sets up food and beverages when needed in the meeting rooms
- Performs all other duties as may be assigned
Competencies:
- Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
- Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basisStandard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
- Time Management – Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Qualifications:
- Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred. A minimum of 2 years experience in food service preferred. Hospitality experience a plus.
- Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to walk; use hands to finger, handle, or feel; reach
with hands and arms; and taste or smell. The employee is constantly required to stand. The employee is occasionally
required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific
vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to
adjust focus, climbing stairs, grasping, and pushing/pulling,
