JOB DESCRIPTION
Join our Business Banking Governance Team to develop strategies to streamline processes, including workflow solution development.
Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.
As a Business Analyst in Business Banking, you focus on the governance, oversight, and administration of Business Banking shared spaces, including SharePoint sites, Shared Drives, and Shared Mailboxes. This position serves as a trusted partner to business leaders, ensuring data is managed in accordance with firm policies and regulatory requirements while maintaining operational efficiency.
As a team member you will oversee data ownership, access management, retention, classification, and remediation activities across a diverse portfolio of shared spaces. You will frequently engage with senior leadership to provide reporting, risk insights, and recommendations regarding data governance and shared space management.
Job Responsibilities
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Serve as the Information Owner for Business Banking shared spaces, ensuring compliance with Data Risk Management standards, policies, and procedures
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Oversee administration and governance of SharePoint sites, Shared Drives, and Shared Mailboxes, including access reviews, certifications, and inventory management
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Review, research, and resolve access requests, entitlement issues, and shared space inquiries while maintaining strong service levels and control standards
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Conduct ongoing reviews of user access, ensuring appropriate permissions are maintained and sensitive information is protected
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Present shared space health, access certifications, remediation activities, and risk reporting to senior leadership audiences
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Monitor data lifecycle activities, including classification, retention, destruction, and remediation requirements.
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Execute and oversee data risk assessments, audits, certifications, and governance activities while maintaining supporting documentation and evidence
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Analyze trends, identify opportunities for process improvements, and recommend solutions that reduce risk and improve operational effectiveness
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Drive automation and process optimization initiatives to improve efficiency, reporting accuracy, and governance controls
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Build and sustain strong partnerships across Business Banking, proactively anticipating stakeholder needs and delivering value through analytics, insights, and operational support
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Demonstrate sound professional judgment, accountability, integrity, ownership, and disciplined execution in all aspects of the role
Required Qualifications, Capabilities, and Skills
- Strong attention to detail with the ability to manage multiple priorities simultaneously in a fast-paced environment
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Demonstrated ability to learn new processes, technologies, and regulatory requirements quickly
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Excellent communication and presentation skills, with experience presenting information to senior leadership and executive-level stakeholders
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Strong analytical, research, and problem-solving abilities
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Ability to independently manage work while effectively collaborating across multiple business and technology teams
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Experience supporting access management, governance, compliance, risk management, audit, or operational control activities
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Proven ability to build relationships and influence outcomes across diverse stakeholder groups
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Strong organizational skills with the ability to manage competing deadlines while maintaining a high degree of accuracy
Preferred Qualifications
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Proficiency with SharePoint, Shared Drives, Shared Mailboxes, and Microsoft 365 collaboration platforms
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Experience with Alteryx, Tableau, Power Automate, Power Apps, or other automation and analytics platforms
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Knowledge of data classification, retention, records management, and access governance principles
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Experience developing dashboards, executive reporting, process metrics, and operational insights
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Familiarity with emerging technologies, including Artificial Intelligence (AI) and Large Language Model (LLM)-enabled capabilities
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Continuous learning mindset with a passion for innovation and operational excellence
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
