Top 53 Call center support services coordinator Jobs in Columbus

Senior HR Shared Services Coordinator - Tier 1
OhioHealth —Columbus, OH
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
8d
Remote Transportation Care Coordinator
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Administrative Coordinator
Vestis —Columbus, OH
- $24 - $26 an hour
- Online Application
- Oracle
- OSHA
- Mid-level
Quick Apply
Part Time Service Coordinator (25 Hours/Week)
Vernon Inc —Columbus, OH
- $20 - $24 an hour
- Part-time
- Google Workspace
- Computer literacy
- Mid-level
Quick Apply
Healthcare Services Coordinator
ProScan Imaging, LLC —Columbus, OH
- Full-time
- Writing skills
- HIPAA
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
5d
Overdose Fatality Review Coordinator
Franklin County Public Health —Columbus, OH
- $30.24 - $35.53 an hour
- Weekends as needed
- Master of Social Work
- Addiction Medicine
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Sales Support Coordinator I
Aramark —Groveport, OH
- $18 - $23 an hour
- ERP systems
- Research
- High school diploma or GED
- Disability insurance
- Health insurance
Family Services Coordinator (Organ & Tissue Donation)
Lifeline of Ohio —Columbus, OH
- $26 - $28 an hour
- Weekends as needed
- Hospital
- Mid-level
- Office
- Mileage reimbursement
- Paid parental leave
Quick Apply
Event Monitoring Ctr Rep Assc
American Electric Power —Groveport, OH
- $22.14 - $27.67 an hour
- Full-time
- Military
- Mid-level
- High school diploma or GED
- Tuition reimbursement
13d
New Member Engagement Coordinator - Remote
AbsoluteCare —Columbus, OH
- $50,000 - $52,000 a year
- CPR Certification
- Hospital
- BLS Certification
Quick Apply
Care Coordinator
UMCF —Columbus, OH
- From $43,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid training
- Disability insurance
Quick Apply
Operations Coordinator (Contract to Hire)
Blue Star Partners LLC —Columbus, OH
- $20 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- High school diploma or GED
Quick Apply
Operations Coordinator (Contract)
Blue Star Partners LLC —Columbus, OH
- $20 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- High school diploma or GED
Quick Apply
Administrative Assistant
Kokosing Industrial, Inc. —Westerville, OH
- Full-time
- Writing skills
- No high school diploma
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Supplier Relations Coordinator
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
Housing Director
BASECAMP RECOVERY LLC —Columbus, OH
- $60,000 - $70,000 a year
- Weekends as needed
- Clean driving record
- Addiction Medicine
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Transportation Network Coordinator Trucking
C.R. England —West Jefferson, OH
- $24 - $28 an hour
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
Scheduling Lead Coordinator
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Computer literacy
- Pass drug screening
14d
Hearing Ambassador (Patient Care Coordinator)
NationsBenefits, LLC —Columbus, OH
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Opportunities for advancement
Quick Apply
Lead Medical Receptionist
Center for Vein Restoration —Gahanna, OH
- $19.00 - $19.25 an hour
- Full-time
- HIPAA
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply

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Senior HR Shared Services Coordinator - Tier 1

OhioHealth -
Columbus, OH

Apply Now

Job Details

Full-time
8 days ago

Qualifications

FMLA
HR legal compliance
Employee relationship building
High school diploma or GED
ADA compliance
HR compliance
Disability rights laws

Full Job Description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

Tier 1 HR Shared Services associates are responsible for resolving and triaging inquires from associates and managers. This role will be expected to leverage multiple systems to troubleshoot associates questions as well as educate them on processes and procedures in the HR Space. The Sr. Coordinator is required to have in general knowledge of HR policies and programs to provide timely responses and to effectively triage for escalation and complex situation handling. The Sr, Coordinator is responsible for delivering consistent and effective customer service to all inquires. This role reports to the Manager, HR Shared Services and does not have any supervisory or budget responsibilities.

Responsibilities And Duties:

The HR Shared Services associate is a part of the HR Resource Center and is responsible for responding to and supporting the resolution of inquires from managers and associates regarding a wide variety of HR issues.

General HR Shared Services Responsibilities/Duties Include:

Identifies opportunities and solutions for process improvement and standard work development
Consistently and effectively documents interactions in the task management platform
Demonstrates customer service protocols and empathy for the personal circumstances of associates.
Serves as an HR Shared Services team member, committed to meeting team goals, quality outcomes, and performance standards.
Identifies and reports trends or patterns that indicate potential issues.
Administrative duties, as assigned

Tier 1 Sr. Coordinator Responsibilities/Duties Include:

Acts as the first point of contact for HR Questions for all employed associates, including but not limited to: benefits, compensation, HR policies, etc.
Uses general knowledge of multiple HR policies, practices and programs, to support and respond to routine associate inquires.
Resolves a wide variety of HR issues, concerns, and inquires through phone or email
Follows call scripts and instructions/requirements for engaging with associates
Recommends appropriate resources for inquiries
Completes intake and triages escalations/complex issues to the appropriate Tier 2 Partner
Coaches associates and leaders where future requests can be completed with self-service functionality

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Bachelor’s Degree, Preferred (no minimum experience required with degree)
Field of Study: HR or related field preferred.
1 to 3 years of HR or customer service experience required.

SPECIALIZED KNOWLWDGE:

Working knowledge of Employee Retirement Income security Act (ERISA), Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and other laws and regulations related to employee benefits, compensation, and employment issues is required.
Strong organizational and time management skills, while maintaining a high level of detail
Ability to provide exceptional customer service
Strong relationship building skills that demonstrate the ability to be social, engaging, personable, friendly, curious, and inquisitive.
Strong oral and written communication skills.
Ability to maintain confidentiality

RESPONSIBILITIES AND DUTIES

The HR Shared Services associate is a part of the HR Resource Center and is responsible for responding to and supporting the resolution of inquiries from managers and associates regarding a wide variety of HR issues.

General HR Shared Services Responsibilities/Duties Include:

Identifies opportunities and solutions for process improvement and standard work development

Consistently and effectively documents interactions in the task management platform

Demonstrates customer service protocols and empathy for the personal circumstances of associates.

Serves as an HR Shared Services team member, committed to meeting team goals, quality outcomes, and performance standards.

Identifies and reports trends or patterns that indicate potential issues.

Administrative duties, as assigned

Tier 1 Sr. Coordinator Responsibilities/Duties Include:

Acts as the first point of contact for HR Questions for all employed associates, including but not limited to: benefits, compensation, HR policies, etc.

Uses general knowledge of multiple HR policies, practices and programs, to support and respond to routine associate inquires.

Resolves a wide variety of HR issues, concerns, and inquires through phone or email

Follows call scripts and instructions/requirements for engaging with associates

Recommends appropriate resources for inquiries

Completes intake and triages escalations/complex issues to the appropriate Tier 2 Partner

Coaches associates and leaders where future requests can be completed with self-service functionality

Work Shift:

Day

Scheduled Weekly Hours :

Department

HR Operations

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Apply Now

Refine Your Search

call center support services coordinator jobs in columbus

Senior HR Shared Services Coordinator - Tier 1

Remote Transportation Care Coordinator

Administrative Coordinator

Part Time Service Coordinator (25 Hours/Week)

Healthcare Services Coordinator

Overdose Fatality Review Coordinator

Sales Support Coordinator I

Family Services Coordinator (Organ & Tissue Donation)

Event Monitoring Ctr Rep Assc

New Member Engagement Coordinator - Remote

Care Coordinator

Operations Coordinator (Contract to Hire)

Operations Coordinator (Contract)

Administrative Assistant

Supplier Relations Coordinator

Housing Director

Transportation Network Coordinator Trucking

Scheduling Lead Coordinator

Hearing Ambassador (Patient Care Coordinator)

Lead Medical Receptionist

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