Top 42 Call center quality analyst Jobs in Columbus

IT Service Desk Analyst
Stanley Steemer —Dublin, OH
- $22 - $25 an hour
- Pass drug screening
- Mid-level
- Criminal background check
Quick Apply
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 4 years
- Wellness program
- Health savings account
2d
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Help Desk Support Specialist
Franklin International —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Licensed Health Insurance Sales Agent - WORK FROM HOME
TRANZACT —Columbus, OH
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- English
- Communication skills
- Paid training
- Paid holidays
Quick Apply
5d
Epic Certified HIM (Health information management) Consultant
Accenture —Columbus, OH
- $59,100 - $196,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Paid holidays
- Disability insurance
AI Insights & Governance Analyst
Vertiv —Westerville, OH
- Mid-level
- AWS
- Analysis skills
9d
Supply Chain Healthcare Logistics Management Consulting Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Oracle
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Epic Certified Resolute Professional Billing & Claims Senior Consultant
Accenture —Columbus, OH
- $68,300 - $218,800 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Epic Certified Radiant Senior Analyst
Accenture —Columbus, OH
- $50,800 - $150,400 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Paid holidays
- Disability insurance
Sales Data Science & AI Enablement Analyst
Vertiv —Westerville, OH
- Computer Science
- SQL
- Analysis skills
Epic Payer Platform Lead
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- 6 years
- Office
- US work authorization
- Paid holidays
- Disability insurance
Epic Certified Integration Bridges and Corepoint Consultant
Accenture —Columbus, OH
- $59,100 - $196,000 a year
- Full-time
- Hybrid work
- Office
- SQL
- US work authorization
- Paid holidays
- Disability insurance
Epic Certified Willow Consultant
Accenture —Columbus, OH
- $59,100 - $196,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
Lead Business System Analyst
Essilor and Subsidiaries —Grove City, OH
- Full-time
- Computer Science
- Bachelor of Science
- Research
- Health insurance
- Paid time off
Global Operations Data Analytics
Vertiv —Westerville, OH
- Computer Science
- 5 years
- SQL
DMS/EMS/SCADA ANALYST - Senior-Principal
AEP Service Corporation —New Albany, OH
- $87,666.00 - $151,132.50 a year
- Weekends as needed
- Computer Science
- Military
- Office
- Tuition reimbursement
2d
Salesforce Data Cloud & AI Tech Architect (Tech Architecture/Solution Architecture)
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Management
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance
Data Exchange Engineer
Medical Mutual of Ohio —Dublin, OH
- On call
- Computer science
- Azure
- Computer Science
- Health savings account
- Disability insurance

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call center quality analyst jobs near columbus

IT Service Desk Analyst

Stanley Steemer -
Dublin, OH

Quick Apply

Job Details

$22 - $25 an hour

Qualifications

Mid-level

Full Job Description

Primary Purpose of Role

The Service Desk Analyst serves as the primary point of contact for technical support across Corporate Office, Call Center, Branch Operations, and Franchise Operations. This role provides first-level support and troubleshooting hardware, software, and end-user technology issues through in-person, telephone, and remote support channels.

By combining technical expertise with strong customer service and problem-solving skills, the Service Desk Analyst minimizes downtime, supports employee productivity, and ensures effective use of technology across the organization. $22 per hour - $25 per hour,

Key Responsibilities

First point of contact for technical support requests involving hardware, software, network connectivity, and supported business applications.
Provide level one technical support for user issues related to Windows, Microsoft Office, mobile device management (MDM), computer hardware, peripherals, and other supported technologies.
Receive, document, prioritize, and manage incidents and service requests through the IT ticketing system, ensuring timely resolution and accurate recordkeeping.
Monitor and respond to support requests received through phone, email, and ticketing platforms.
Responsible for on-call activities as part of a weekly rotation.
Escalate unresolved issues to appropriate support teams and serve as a liaison between end users and technical support groups.
Maintain and contribute to knowledge base articles, procedures, and technical documentation to improve service delivery and support consistency.
Perform hardware and software installations, upgrades, deployments, and maintenance activities as required.
Analyze recurring issues and trends to identify root causes and recommend process or technology improvements.
Communicate technical information to users in a clear and professional manner while delivering a high level of customer service.
Stay current on system changes, technology updates, and industry best practices relevant to the organization's IT environment.
Provide assistance on special projects as needed
Work effectively both independently and as part of a collaborative team environment.
Other tasks as assigned.

Stanley Steemer hires the highest quality individuals to serve our customers. Drug screening, motor vehicle record check and criminal background check will be performed on all new hires. Stanley Steemer is an Equal Opportunity Employer.

Privacy Policy:

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www.stanleysteemer.com/applicant-employee-privacy-policy

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Refine Your Search

call center quality analyst jobs in columbus

IT Service Desk Analyst

Technology Solution Center Analyst Lead

Workplace Solutions - Customer Service Analyst

Help Desk Support Specialist

Licensed Health Insurance Sales Agent - WORK FROM HOME

Epic Certified HIM (Health information management) Consultant

AI Insights & Governance Analyst

Supply Chain Healthcare Logistics Management Consulting Manager

Epic Certified Resolute Professional Billing & Claims Senior Consultant

POS Support Agent

Epic Certified Radiant Senior Analyst

Sales Data Science & AI Enablement Analyst

Epic Payer Platform Lead

Epic Certified Integration Bridges and Corepoint Consultant

Epic Certified Willow Consultant

Lead Business System Analyst

Global Operations Data Analytics

DMS/EMS/SCADA ANALYST - Senior-Principal

Salesforce Data Cloud & AI Tech Architect (Tech Architecture/Solution Architecture)

Data Exchange Engineer

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