Top 3 call center supervisor Jobs in columbus

Patient Access Supervisor
Ohio Gastro —Columbus, OH
- Overtime
- Computer literacy
- HIPAA
- English
Quick Apply
PU&R Contact Center Operations and Transformation Manager
Deloitte —Columbus, OH
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
7d
Customer Experience & Service Transformation Advisory Manager
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

Discover related jobs

Based on your search for call center supervisor jobs.

Lead Nurse Practitioner - The DRIPBaR Gahanna - New Albany
THE DRIPBaR —Columbus, OH
Nurse Practitioner active, unrestricted license in the state of Ohio; graduate of accredited program. ■ Triage's patient phone calls as needed and documents…
$60,000 - $80,000 a year
Quick Apply
1d
Lead School age Teacher: Tutor Time of Dublin
Tutor Time Learning Centers —Dublin, OH
Take the lead on classroom management and curriculum implementation, plus be an expert on all licensing guidelines and company standards.
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Patient Access Supervisor
Ohio Gastro —Columbus, OH
Answer/screen/triage incoming phone calls in a timely and courteous manner. Creates action plans designed to improve the quality of calls.
Quick Apply
PU&R Contact Center Operations and Transformation Manager
Deloitte —Columbus, OH
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management,…
$144,000 - $241,000 a year
7d

Show more jobs in cities nearby

I want to receive the latest job alert for call center supervisor in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near columbus

Customer Experience Manager jobs in Columbus, OH

Patient Access Supervisor jobs in Columbus, OH

Call Center Manager jobs in Columbus, OH

Customer Experience Manager jobs in Hartford, Ct

Customer Experience Manager jobs in Dallas Fort Worth, Tx

Customer Experience Manager jobs in Houston, Tx

Customer Experience Manager jobs in Charlottesville, Va

3rd Shift Customer Service jobs in Milwaukee County, Wi

No Experience jobs in Dahlonega, Ga

Call Center Manager jobs in Las Vegas, Nv

Work From Home Customer Service jobs in Connecticut

Patient Transport jobs in Oak Lawn, Il

Patient Access Supervisor jobs in Denver, Co

Patient Access Supervisor jobs in Washington, Dc

Security Supervisor jobs in San Antonio, Tx

Patient Access Supervisor jobs in Cincinnati, Oh

Patient Access Supervisor jobs in Tennessee

Evs Supervisor jobs in California

Call Center Manager jobs in Pasadena, Ca

Call Center Manager jobs in Dallas, Tx

Patient Access Supervisor

Ohio Gastro -
Columbus, OH

Quick Apply

Job Details

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Duties and Responsibilities

Primary Job Functions:

Under direct supervision from the Patient Access Manager:

Supervise assigned medical scheduler staff.
Create work schedules, workflows, and track attendance for efficiency in operations, approve time off requests for assigned employees.
Works with Department Manager regarding staffing, training, and discipline for assigned department direct reports.
Conduct regularly scheduled staff meetings.
Administer 90 day and annual evaluations for department direct reports.
Acts as a liaison and resource to all operators and schedulers as well as all areas of the scheduling department as necessary.
Participates and coordinates new scheduling department employee orientations for phone staff
Provides daily direction and communication to scheduling department employees to ensure patient calls are answered in a timely, efficient and knowledgeable manner. Including but not limited to adjusting queue assignments to accommodate call volume.
Provides coaching, counseling, and call resolution.
Assists with development of reward/ recognition programs to help motivate and maintain a positive working relationship within the scheduling department.
Provides statistical and performance feedback and coaching on a regular basis for each scheduling department employee.
Provides feedback to the Administrative Support Manager relating to performance management of scheduling department employees (i.e., attendance issues, quality issues and or productivity issues)
Assists with creating and monitoring training plans for employees within the scheduling department. Creates action plans designed to improve the quality of calls.
Ensures scheduling department employees have appropriate training and other resources to perform their jobs.
Track and report on training outcomes
Creates weekly schedule for operators and schedulers
Field and log call offs and tardies

Depending on the needs of the business, this position will, at times, work the duties of a scheduler:

Answer/screen/triage incoming phone calls in a timely and courteous manner. Will resolve callers’ inquiries.
Schedule appointments and cancellations by phone or faxed referral
Understands scheduling protocols: hospital, office, ambulatory center, doctors/other providers at each location
Understands all appointment and procedure types and the preps associated with each type
Understands insurance protocols for scheduling and pre-certification
Daily reviews and has working knowledge of physician and office schedules
Schedule and process incoming referrals, contacting patient directly & communicating appointment information to referring physician offices.
Obtain patient insurance information and enter into computer
Call in prescriptions for designated preps to pharmacies as necessary
Practice appropriate charting methods, including taking appropriate messages
Mail patient and procedure information packets.
Utilizes computer programs daily (eCW, AlertMD, g-Gastro and Dial Pad )
Trouble shoot and assist with technical issues

Secondary Job Functions:

Assists co-workers with additional work outside of scheduler duties
Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA guidelines and regulations.
Attend all office meetings or in-service as required.
Any other tasks as requested by the physician, practice manager, human resource manager, and/or the manager[2] (#_ftn2)

Knowledge, Skills, and Abilities

Knowledge of medical terminology
Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
Ability to organize work material to ensure accuracy of job performance
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
Skills to use a personal computer and various software packages, including internet.
Skills to handle a multi-line phone system.
Ability to establish priorities, work independently, and proceed with objectives with little supervision
Ability to handle and resolve problems
Ability to maintain confidentiality regarding health and financial information.
Neat appearance, professional demeanor and pleasant phone voice.
Fluent in English.

Credentials and Experience

Must have high school diploma or equivalent

Prefer at least 2 years’ experience working in a medical environment.

Special Requirements

Willingness to learn new tasks, be cross trained within the office, and be flexible with work load to help office flow, assisting co-workers as needed.
Flexibility in working hours with willingness to work occasional overtime.

Physical Demands

Must be able to sit (frequent), stand (frequent) walk (frequent), stoop (frequent), bend over (frequent) and type on keyboard (frequent).
Ability to communicate in person (occasional) and by phone (frequent).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

call center supervisor jobs in columbus

Patient Access Supervisor

PU&R Contact Center Operations and Transformation Manager

Customer Experience & Service Transformation Advisory Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for call center supervisor in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected