Top 21 Ccnp Jobs in Columbus

Onboarding SME - Telephony
Eltropy Inc. —Columbus, OH
- $100,000 - $120,000 a year
- Remote
- Spanish
- English
- Mid-level
Telecom Scoping Engineer
AEP Service Corporation —Gahanna, OH
- $98,993.00 - $151,132.50 a year
- Multiple hires
- Computer Science
- Engineering
- Master's degree
- Tuition reimbursement
1d
Network Engineer
RF-Works —Columbus, OH
- On call
- Research
- Mid-level
- Analysis skills
- Health savings account
- AD&D insurance
Network Engineer
Quantum Health —Dublin, OH
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
8d
NOC Engineer - Network Operations
Omni Fiber LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Windows
- Residential
- Health savings account
- Paid holidays
Quick Apply
Network Engineer 3
Huntington Bank —Columbus, OH
- $70,000 - $140,000 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
- Wellness program
- Paid holidays
Software Systems Engineer
Enterprise Solutions & Management Corporation —Columbus, OH
- $120,000 - $125,000 a year
- Full-time
- Azure
- 5 years
- Research
Quick Apply
9d
Cybersecurity Engineer
TekSynap —Columbus, OH
- Weekends as needed
- 7 years
- Pass drug screening
- System design
- Disability insurance
- Health insurance
Quick Apply
Platform Principal Engineer - Infrastructure Security Services
Huntington Bank —Columbus, OH
- $93,000 - $189,000 a year
- Full-time
- 7 years
- Research
- Office
- Wellness program
- Paid holidays
9d
Senior Network Engineer
Quantum Health —Dublin, OH
- Hybrid work
- Computer science
- Computer Science
- Mentoring
Quick Apply
8d
Senior Wireless Network Engineer
RF-Works —Columbus, OH
- Research
- Analysis skills
- Computer skills
- Health savings account
- AD&D insurance
Cybersecurity Engineer w/Top Secret Clearance
TekSynap —Columbus, OH
- Weekends as needed
- 7 years
- Pass drug screening
- System design
- Disability insurance
- Health insurance
Quick Apply
Senior Network Administrator
Anduril Industries —Ashville, OH
- $113,000 - $149,000 a year
- Email
- Office
- Windows
- AWS
Quick Apply
Cybersecurity Engineer
AGE Solutions —Columbus, OH
- From $85,000 a year
- System design
- 3 years
- Analysis skills
- Paid training
- Paid parental leave
Quick Apply
Sr. Network Engineer
Battelle —Columbus, OH
- Weekends as needed
- Hybrid work
- Computer Science
- 5 years
- Office
- Wellness program
- Health insurance
Cloud Security Senior Consultant - M365
Deloitte —Columbus, OH
- $105,100 - $207,800 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
Senior Network Engineer - CONUS
Computer World Services —United States
- Full-time
- Hybrid work
- Windows
- Bachelor's degree
- Mentoring

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Onboarding SME - Telephony
Eltropy Inc. —Columbus, OH
Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live…
$100,000 - $120,000 a year
Telecom Scoping Engineer
AEP Service Corporation —Gahanna, OH
Education: Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field of study or.
$98,993.00 - $151,132.50 a year
1d

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ccnp jobs near columbus

Onboarding SME - Telephony

Eltropy Inc.
Columbus, OH

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Job Details

$100,000 - $120,000 a year

Qualifications

Telecommunications network troubleshooting
Call center experience
Network infrastructure
VLAN
Firewall
IVR
Bank experience
Technical customer support solution
Networking equipment (troubleshooting support)
Credit union experience
Voice over internet protocol (VoIP) configuration
Video conferences (communication methods)

Full Job Description

Location: USA, Remote
Compensation: $100,000-$120,000 (Base)

Eltropy is looking for an experienced customer facing Onboarding SME, Telephony to join our Onboarding Team. In this role, you will be the primary technical resource for designing, deploying, and supporting cloud-based telephony and unified communications solutions for our credit union and financial institution clients. You will partner closely with onboarding managers to ensure seamless integration of Eltropy's products into each client's existing telephony infrastructure.

Role & Responsibilities

Design, configure, and deploy CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions tailored to credit union environments
Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems including SIP trunks, PBX, and IVR platforms
Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live support
Troubleshoot and resolve telephony infrastructure issues across SIP, VoIP, and cloud PBX environments
Document client telephony configurations, escalation paths, and network topology in internal systems
Collaborate with the product and engineering teams to identify and communicate client-reported issues, feature gaps, or integration improvements
Support QA testing of voice agent configurations, including DTMF routing, warm/cold transfer flows, and bilingual (English/Spanish) language persistence
Develop and maintain internal technical documentation, runbooks, and client-facing configuration guides
Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security posture relevant to financial institutions

Required Responsibilities

4+ years of hands-on experience in telephony engineering, with a strong focus on CCaaS and UCaaS platforms
Demonstrated experience deploying and supporting telephony solutions specifically within credit unions or financial institutions
Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing
Experience with platforms such as Genesys, Five9, NICE CXone, Cisco Webex Calling, RingCentral, Twilio, or similar CCaaS/UCaaS providers
Working knowledge of network fundamentals: QoS, VLAN segmentation, firewall rules for voice traffic, and NAT traversal
Ability to read and interpret network diagrams and collaborate with client IT/network teams
Strong troubleshooting skills across voice quality issues, latency, jitter, and packet loss
Excellent written and verbal communication skills with the ability to translate technical requirements for non-technical stakeholders

Preferred Qualifications

Experience integrating AI-powered voicebots or conversational IVR systems into existing telephony platforms
Familiarity with JSON/YAML configuration formats and reading API or webhook logs
Knowledge of credit union core systems (e.g., Symitar, DNA, MeridianLink) and how they relate to telephony or member authentication flows
Experience supporting multi-language (English/Spanish) telephony deployments
Relevant certifications such as CCNA Voice, Genesys Certified Professional, Cisco CCNP Collaboration, or equivalent
Background in SaaS implementation, professional services, or client-facing technical support roles

What Success Looks Like
In your first 90 days, you will have completed technical onboarding for at least two credit union clients, built strong working relationships with internal onboarding managers, and demonstrated expertise in diagnosing and resolving telephony configuration issues. Long-term, you will be a trusted technical authority for the AI Implementations team and a valued partner to our credit union clients.

About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Eltropy Values

Customers are our North Star
No Fear – Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply Now

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ccnp jobs in columbus

Onboarding SME - Telephony

Telecom Scoping Engineer

Network Engineer

Network Engineer

NOC Engineer - Network Operations

Network Engineer 3

Software Systems Engineer

Cybersecurity Engineer

Platform Principal Engineer - Infrastructure Security Services

Senior Network Engineer

Senior Wireless Network Engineer

Cybersecurity Engineer w/Top Secret Clearance

Senior Network Administrator

Cybersecurity Engineer

Sr. Network Engineer

Cloud Security Senior Consultant - M365

Senior Network Engineer - CONUS

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