At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.
We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.
Description
Position Summary
The Senior Operations Manager leads the daily operation of an end-to-end Distribution Center while creating an environment where associates thrive, customers are served with excellence, and operational goals are consistently achieved.
This leader provides strategic direction, coaching, and talent development for Distribution Center leadership while driving continuous improvement, operational execution, and cross-functional collaboration. Through every decision, the Senior Operations Manager models the Victoria's Secret & Co. Culture Code, creating an inclusive, accountable, and innovative workplace that delivers exceptional business results.
Why should you join Victoria's Secret Logistics?
Victoria's Secret Logistics is recognized worldwide as a premier supply chain organization known for innovation, speed, operational excellence, and delivering exceptional customer experiences. As Victoria's Secret & Co. continues to evolve, our Supply Chain organization plays a critical role in bringing our Purpose to life every day:
Inspire Confidence. Spark Joy. Celebrate Sexy.
Every shipment we deliver, every process we improve, and every associate we develop helps create an experience that delights our customers and strengthens our brand.
Join our team and build the career you want. We are committed to celebrating talent by investing in the growth, development, and success of our associates while creating meaningful opportunities to learn, lead, and make an impact.
What You'll Bring
You are a proven operational leader with a passion for developing people, driving business performance, and building high-performing teams.
You have earned credibility through your ability to influence senior leaders, solve complex business challenges, and lead through change while maintaining a strong commitment to safety, operational excellence, and associate engagement.
Success in this role requires:
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A passion for developing leaders and accelerating talent at every level.
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Strong business acumen with the ability to balance customer needs, operational priorities, and financial performance.
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The ability to navigate ambiguity, make timely decisions, and adapt quickly to changing business needs.
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Excellent communication and relationship-building skills with cross-functional partners.
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A continuous improvement mindset focused on innovation and operational excellence.
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A commitment to creating an inclusive culture where every associate feels empowered to contribute and grow.
What You'll Love About This Role
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Lead a world-class distribution operation supporting one of the world's most recognized specialty retailers.
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Shape the future of Supply Chain by influencing strategy, innovation, and operational excellence.
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Develop future leaders while creating meaningful career opportunities for associates.
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Partner with senior leaders across the enterprise to drive best practices from factory to customer.
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Lead large, high-performing teams while making a measurable impact on business performance and customer experience.
Responsibilities
Lead People & Develop Talent
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Lead, coach, and develop Operations Managers, Supervisors, and approximately 650–750 associates (1,200–1,400 during Peak).
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Build a culture of continuous learning, engagement, recognition, and career development.
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Drive succession planning and talent acceleration across all levels.
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Foster an environment where every associate feels respected, included, and encouraged to contribute.
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Lead with empathy while providing timely coaching, feedback, and accountability.
Drive Operational Excellence
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Provide strategic oversight for daily end-to-end Distribution Center operations across multiple customers and shifts.
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Deliver productivity, quality, safety, service, and financial objectives.
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Optimize workforce planning and labor management.
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Drive innovation and continuous improvement through Lean methodologies and operational best practices.
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Utilize Warehouse Management Systems and performance metrics to improve business results.
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Maintain a strong focus on compliance, regulatory standards, and operational controls.
Partner Across the Enterprise
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Serve as a trusted advisor to Brand and Supply Chain partners by anticipating business needs and delivering operational solutions.
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Build strong partnerships with Merchandising, Stores, Digital, Replenishment, Transportation, Vendors, and other cross-functional organizations.
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Translate enterprise strategies into executable operational plans.
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Influence senior leaders to achieve Supply Chain excellence from factory to customer.
Lead Through Change
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Champion organizational change while minimizing associate disruption.
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Communicate effectively and build alignment across multiple levels of the organization.
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Foster innovation by encouraging new ideas, challenging existing processes, and continuously improving how work gets done.
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Make timely, informed decisions while adapting quickly to changing priorities.
Model the Culture Code
Every Senior Operations Manager is expected to model our Culture Code through their leadership.
Put Her First
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Keep customer impact at the center of operational decisions.
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Balance speed, quality, and service to deliver exceptional customer experiences.
Own the Outcome
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Take accountability for results, people, and business performance.
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Prioritize effectively, make timely decisions, and follow through on commitments.
Stay Curious & Innovate
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Encourage learning, experimentation, and continuous improvement.
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Challenge the status quo while embracing new technologies and ideas.
Embrace Differences & Win Together
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Foster belonging through empathy, respect, and collaboration.
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Encourage diverse perspectives that strengthen decision making.
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Celebrate team success while supporting one another through challenges.
Click here for benefit details related to this position.
Qualifications
Qualifications
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Bachelor's Degree or equivalent experience.
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8–10 years of progressive operations leadership experience in a high-volume distribution, manufacturing, or logistics environment.
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Demonstrated experience leading large, multi-level organizations.
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Strong planning, organizational, and analytical skills.
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Experience with Continuous Improvement methodologies (Lean, Six Sigma, TPM, Lean Manufacturing, etc.).
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Proven ability to coach, mentor, and develop high-performing leaders.
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Demonstrated ability to influence across functions and lead through organizational change.
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Strong communication and relationship-building skills.
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Commitment to fostering an inclusive culture aligned with the Victoria's Secret & Co. Purpose and Culture Code.
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We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
