Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Field Sales Sr. Officer is an intermediate position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader Consumer Sales team. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.
Responsibilities:
- This position functions as a Field Sales Representative.
- Drive organic growth through influencing and engaging partner retail leadership and store management.
- Drive inorganic growth through associate participation and credit adoption.
- Execute action plans at Field Leadership with focus on integrating credit into the partners culture, driving increased credit sales, penetration, and new application performance.
- Analyze reports/data and implement action plans to ensure applications and sales objectives are achieved, identify specific focused growth opportunities.
- Demonstrate consistent follow up ensuring goals are achieved or plans are revised as necessary as opportunities arise.
- Develop partner-specific training in collaboration with Partner Management.
- Collect and share market and competitive intelligence with Partner Management team.
- Develop and maintain strong relationships with partner retail field leadership and dealer business owners/management within.
- Provide internal and external customers with exceptional service and reporting.
- Respond to partner issues and concerns in a timely manner.
- Participate in key retail partner meetings.
- Increase credit awareness throughout all levels within assigned partner.
- Understand unique characteristics of assigned industry and competitive challenges.
- Maintain a communication network both within Citi Retail Services and the assigned retail partner.
- Work out of a home office.
- All required office equipment and supplies will be provided.
- 75% of time will be spent traveling within assigned market.
- Overnight travel will be required.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-8 years of relevant experience
- Previous sales experience required
- Prior experience in a retail environment preferred
- Demonstrated problem solving skills
- Excellent large group presentation skills
- Ability to travel 75% of the time
- Consistently demonstrates clear and concise written and verbal communication
- Proven strategic thinking and problem-solving skills
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Consumer Sales
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Field Sales
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Full time
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Cleveland Ohio United States
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$90,080.00 - $135,120.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Aug 31, 2026
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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
