Overview:
Claim Clerk
Location: Dublin, OH
Schedule: In Office - M-F 8am to 4:30pm
Salary Range: 19.00 to 21.00 per hour (37.5 hours weekly)
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Claim Clerk provides essential administrative and clerical support to claims professionals, helping ensure the efficient handling, organization, and processing of claim files and related documentation. This role serves as a key support resource to claim teams handling Ohio and Michigan claims and plays an important role in maintaining service excellence for our clients.
This position is ideal for someone who enjoys administrative work, excels at organization, communicates effectively, and takes pride in keeping processes running smoothly. The successful candidate will be detail-oriented, dependable, and capable of managing multiple priorities in a structured office environment.
Prior office support experience is highly valued, and insurance industry experience is a plus.
Responsibilities:
-
Provide administrative and clerical support to claims professionals and client service teams
-
Match, sort, and distribute incoming claim mail and correspondence
-
Set up new claim files and complete required file setup procedures
-
File and maintain claim-related documents within electronic and physical claim files
-
Summarize correspondence and documentation in claim notes as directed by claims staff
-
Follow up on outstanding bills and claim-related documentation
-
Retrieve, organize, and maintain closed claim files and records storage systems
-
Scan, copy, and distribute claim documentation as needed
-
Return calls from providers and other parties as directed by claims staff
-
Assist with reception coverage and front-office responsibilities when needed
-
Support claim teams in meeting client service commitments and operational goals
-
Maintain confidentiality of claim, client, and medical information
-
Perform additional administrative duties as assigned
Qualifications:
What You’ll Bring
Required
-
High School Diploma or equivalent
-
Prior administrative, clerical, office support, customer service, or data entry experience
-
Strong organizational and time-management skills
-
Excellent attention to detail and accuracy
-
Strong written and verbal communication skills
-
Ability to manage multiple tasks and deadlines simultaneously
-
Professional demeanor and strong customer service skills
-
Ability to work independently and as part of a team
-
Proficiency with Microsoft Office, including:
-
Reliable attendance during scheduled work hours
Nice to Have:
-
Prior insurance, claims, legal, medical, or professional office experience
-
Experience handling document management, records administration, or data entry
-
Experience supporting multiple team members in a fast-paced environment
-
Familiarity with claim files, medical records, or insurance documentation
Why You’ll Love Working Here
4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year-
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
-
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
-
Career growth: Internal training and advancement opportunities
-
Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great workers stand out through ownership, accuracy, and impact. We measure success by:
- Quality claim handling – thorough investigations, strong documentation, well-supported decisions
-
Compliance & audit performance – adherence to jurisdictional and client standards
-
Timeliness & accuracy – purposeful file movement and dependable execution
-
Client partnership – proactive communication and strong follow-through
-
Professional judgment – owning outcomes and solving problems with integrity
-
Cultural alignment – believing every claim represents a real person and acting accordingly
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #ClaimClerk #AdministrativeCareers #ClaimsSupport #InsuranceCareers #OfficeJobs #DublinOHJobs #OhioJobs #NowHiring #IND123 #LIOnsite
