Top 6 Client relations coordinator Jobs in Columbus

Customer Relations Coordinator
Forward Air —Groveport, OH
- $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
10d
CUSTOMER SERVICE/ACCOUNT COORDINATOR
Associated Graphics (AGI) —Columbus, OH
- Full-time
- Customer service
- English
- High school diploma or GED
- Paid holidays
- Health insurance
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Account Coordinator
All-State Brokerage, Inc. —Columbus, OH
- $45,000 - $55,000 a year
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Health savings account
- Health insurance
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5d

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Customer Relations Coordinator
Forward Air —Groveport, OH
The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and…
$22 an hour
Quick Apply
10d
CUSTOMER SERVICE/ACCOUNT COORDINATOR
Associated Graphics (AGI) —Columbus, OH
Ability to answer a high volume of calls and/or emails daily. Maintain customer relations through a demonstrated sense of urgency and a proactive approach with…
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Customer Relations Coordinator

Forward Air -
Groveport, OH

Quick Apply

Job Details

Full-time
$22 an hour
10 days ago

Qualifications

High school diploma or GED

Full Job Description

Pay Rate: $22.00 per hour

Schedule: Wednesday - Saturday 7am - 7pm

The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.

Responsibilities

Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.
Provide front‑line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
Participate in training, meetings, and process improvement activities as assigned.
All other duties as assigned to meet evolving business needs.

Qualifications

Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
Strong attention to detail with the ability to follow established processes consistently.
Clear, professional written and verbal communication skills with a customer‑focused approach.
Ability to work collaboratively in a fast‑paced, team‑oriented, on‑site environment.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

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client relations coordinator jobs in columbus

Customer Relations Coordinator

CUSTOMER SERVICE/ACCOUNT COORDINATOR

Account Coordinator

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