Top 812 Client support representative Jobs in Columbus

Client Services Representative
Hibu —Columbus, OH
- Online Application
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
2h
Interior Designer
Pat Scales Remodeling —Columbus, OH
- $70,000 - $75,000 a year
- Weekends as needed
- Background check
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Senior Project Engineer, NA
Vantage Data Centers Management Company LLC —Columbus, OH
- Full-time
- Construction site
- Military
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Survey Support (Industry Experience REQUIRED)
Precision Laser & Instrument, Inc. —Columbus, OH
- $25 - $35 an hour
- Full-time
- Mid-level
- Office
- In-person
- Profit sharing
- Paid holidays
Quick Apply
Cell Tower Foreman
Centerline Communications —Columbus, OH
- CPR Certification
- Construction site
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager, Association
Collective House Realty —Columbus, OH
- Full-time
- 5 years
- Office
- Ability to lift 50 pounds
Quick Apply
Equipment Sales Representative
Jordan Power Equipment —Columbus, OH
- From $52,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Customer service
- Paid training
- Paid holidays
Quick Apply
Sales Development Representative - Outreach Specialist
Copper Run Capital LLC —Columbus, OH
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
12d
Licensed Insurance Sales Representative
Modern Legacy Group —Columbus, OH
- $80,000 - $200,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Under 1 year
- Opportunities for advancement
Quick Apply
11d
Business Development Representative
Aicello —New Albany, OH
- $55,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
Nursing RN / LPN
Caregiver —Columbus, OH
- Full-time
- Microsoft Word
- Nursing
- Microsoft Outlook
Quick Apply
Registered Veterinary Technician
My Vet Animal Hospital —Westerville, OH
- $22 - $26 an hour
- Full-time
- Nursing
- Mid-level
- Surgery
- Disability insurance
- Health insurance
Quick Apply
Insurance Sales Rep
Ferrante Allstate —Columbus, OH
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
In Home Sales Representative
The Basement Doctor —Reynoldsburg, OH
- $150,000 - $200,000 a year
- Evening shift
- Mid-level
- Driver's License
- Paid training
- Mileage reimbursement
Quick Apply
Inbound Sales Representative
Entyre Inc. —Columbus, OH
- $22 - $25 an hour
- Overtime
- Google Workspace
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Material Handler
Republic Airways —Columbus, OH
- Full-time
- 18 years or older
- Clean driving record
- Customer service
- Paid training
Certified Athletic Trainer / AT / Industrial Setting
Wellness Workdays, Inc. —Columbus, OH
- $70,000 - $78,000 a year
- Full-time
- Spanish
- CPR Certification
- Construction site
- Health savings account
- Health insurance
Quick Apply
9d
Payroll Administrator
Ignite Industrial Professionals —Grove City, OH
- $52,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Home Lending Account Specialist I Bilingual English and Spanish Required
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- Organizational skills
- Health insurance
- Tuition reimbursement
Outside Sales Representative
AmeriPro Roofing —Grove City, OH
- Weekends as needed
- Mid-level
- Office
- Driver's License
Quick Apply
7d

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Client Services Representative

Hibu -
Columbus, OH

Apply Now

Job Details

Full-time
2 hours ago

Qualifications

Microsoft Outlook
Spreadsheets
Negotiation

Full Job Description

A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products. A representative provides accurate information regarding company products and processes, partners with clients and Sales to resolve claims, and works to retain clients by reselling product value when appropriate.

A Client Services Representative is responsible for answering calls from Client’s and Sales regarding any billing-related concerns the Hibu Support team is unauthorized to handle. A representative processes credit cards and ACH payments made during phone calls or as part of claim resolution. A representative must ensure all clients’ account information is accurate and updated when necessary. Clients’ information is vital as it directly impacts clients’ billing and financial reporting.

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management.

Primary Responsibilities:
Handle appropriate calls as one-call resolutions to increase client satisfaction.

Must be knowledgeable of Hibu processes and policies.

Handle incoming phone calls from clients, other departments, and sales, regarding claims, payments, or other general inquiries. Must maintain department service level expectations.

Conducts a thorough investigation into every claim concern.

Process advance payment deposits and customer payments via credit card transactions and ACH transactions.

Research clients’ billing issues and take any specific action required as well as ascertain why the problem occurred.

Resolve inquiries in a timely manner, adhering to department specific standards.

Initiate refund requests for clients due to overpayments, credit adjustments, or misapplication of payments. May handle refund requests from other departments.

Must get appropriate approvals following the Client Services Authority Levels.

Handles miscellaneous duties as required.

Competencies / Critical Skills:
Knowledgeable of Hibu processes and policies.

Strong communication skills, both written and verbal.

Ability to work independently and multi-task.

Strong resolution & negotiation skills.

Excellent organizational skills and must be detail oriented.

Client for Life mentality - must be able to balance client satisfaction vs. company revenue impacts.

Experience, Qualifications, Technical Requirements, Education:

Minimum of 2 years’ billing and/or client facing experience preferred.

Microsoft (Excel, Word, Outlook).

Strong communication skills, verbal and written.

Strong analytical skills.

Ability to prioritize without direct supervision.

Excellent customer service skills.

IND10

#LI-CK1

#LI-HYBRID

ZR

Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address [email protected] : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Apply Now

Refine Your Search

client support representative jobs in columbus

Client Services Representative

Interior Designer

Senior Project Engineer, NA

Survey Support (Industry Experience REQUIRED)

Cell Tower Foreman

Senior Manager, Association

Equipment Sales Representative

Sales Development Representative - Outreach Specialist

Licensed Insurance Sales Representative

Business Development Representative

Nursing RN / LPN

Registered Veterinary Technician

Insurance Sales Rep

In Home Sales Representative

Inbound Sales Representative

Material Handler

Certified Athletic Trainer / AT / Industrial Setting

Payroll Administrator

Home Lending Account Specialist I Bilingual English and Spanish Required

Outside Sales Representative

I want to receive the latest job alert for client support representative in columbus

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