POSITION TITLE: Program Manager
REPORTS TO: Assistant Director; Director of AIC; Director of Behavioral Health; others as appropriate
POSITIONS SUPERVISED: None
FLSA STATUS: NON-EXEMPT
SCHEDULE: Monday-Friday, varied schedule based on caseload.
PURPOSE: The Program Manager identifies as the lead clinician for a caseload of clients and staff under the direction of the assistant director. Primary responsibilities include training and ongoing support of 1:1 staff providing treatment services to clients in the AIC and to serve as the support team member for all case needs in collaboration with the Program Supervisor. This position includes direct service provision with clients, and understanding, monitoring, and communicating all daily aspects of the implementation of the client’s treatment plan, services and activities to be implemented.
ORGANIZATIONAL LEVEL:
- Director
- Manager
- Senior Staff
- Staff
EDUCATION REQUIRED: Bachelor’s degree in related field and/or 5 years relevant experience, enrolled in ABA Certificate or Masters Program preferred.
CREDENTIALS REQUIRED: Certification as Registered Behavior Technician (RBT) in good standing with BACB preferred. Any required licenses and/or certificates must be maintained as a condition of continued employment.
PRODUCTIVITY REQUIREMENT: 28 hours/week; specific to client caseload.
General Requirements (All Employees)
- Follow work schedule with reliable attendance and punctuality and attend meetings, staff development, and training
- Multi-task, organize and prioritize assignments
- Adhere to applicable company and departmental policies and procedures
- Work in difficult environments, solve problems effectively, and exhibit a positive attitude
- Initiate communication with supervisor when needed
- Follow the guidelines, coaching, and directives provided by management to ensure consistent application of agency protocols
- Receive constructive feedback from supervisor(s) and implement corrections
- Follow all legal and licensing board requirements and ethical standards
- Follow state, federal, and local law as they pertain to job duties and execution
- Keep all client information confidential
General Requirements (All Supervisors)
- Recruit, interview, recommend candidates for hire
- Supervise, mentor, and lead staff; document progress and produce reports
- Train new staff and provide ongoing training for existing staff
- Evaluate, reprimand, and in conjunction with Human Resources, terminate staff
- Model professional behavior and decorum
- Work collaboratively with management team
- Work effectively with employees and customers who may be upset or unreasonable
- Set and achieve goals and initiate professional development
- Assist leadership in strategic plan development and progress for agency
Specific Duties, Competencies, and Behaviors
- Follow a set caseload schedule as directed.
- Ensure workforce composition supports the agency mission, and the program and client needs including but not limited to:
- Complete recruiting, interviewing and hiring, and
- Complete and manage referrals and support the client through the referral and intake process
- Provide staff support including but not limited to:
- Create new hire training schedules meeting all training and productivity requirements following agency procedure (e.g., full-time staff at 28 hours by week three),
- In collaboration with Program Supervisor, mentor and educate/train new staff following a BST model; provide ongoing staff support and oversight following a BST model; support QBHS’ with specific identified areas for growth; ensure staff competency,
- Create, update, and monitor staff member work schedules including direct treatment, office time, travel time, etc.,
- Ensure team members follow all agency policy to complete schedules in CR, convert appointments, and, as needed, correct notes and overlapping sessions,
- Ensure ongoing team communication and staff compliance with agency procedures (e.g., call off, CR schedules, documentation completed, etc.); communicate team member needs and concerns with Director,
- Ensure all team members have the necessary support, training, and materials,
- Cover shifts as needed (e.g., absences, changing client needs), and
- Complete 30/90-day feedback forms and assist with annual appraisals of QBHS team members, as needed
- Monitor and communicate client progress and needs including but not limited to:
- Assist the Program Supervisor in opening new cases including acting as temporary direct contact and/or to support the QBHS,
- Serve as the facilitator for the client's team; manage client and team schedules,
- Communicate with parent and caregiver as needed regarding case management topics like staff schedules, materials needed for treatment programming,
- On an ongoing basis, manage client data, evaluate client progress on current targets, identify when new targets are ready for implementation or needed, ensure all team members are implementing activities to support the treatment plan, and monitor client progress toward treatment plan goals; assist Program Supervisor by providing feedback on all areas to optimize individualized goals and objectives for each client,
- Provide client behavior support plan training and monitoring in collaboration with Program Supervisor,
- Identify and communicate client case management and DA Update needs with Program Supervisor,
- Assist Program Supervisor(s) with skills assessments and program material development as assigned,
- Collaborate with the treatment team including client, parents and caregivers, outside professionals, QBHS’, and all other co-workers, and
- Ensure a clean, safe, and organized work and therapy environment is available in client treatment; ensure the utilization of safe, appropriate, and ethical procedures when working with clients
- Provide 1:1 and/or case management services in the home/community settings for clients and their families to maintain treatment proficiency and as needed.
- Meet all direct service personnel competencies
- Attend all supervision meetings accordingly
- Provide complete, detailed and timely documentation according to agency procedure
- Manage multiple service and billing systems, clients schedules and data, client case management, and related administrative tasks
- Complete other duties as assigned
- Follow a set schedule as directed
- Manage direct treatment staff
- Create new hire training schedules meeting all training and productivity requirements following agency procedure (e.g., full-time staff at 28 hours by week three),
- Provide initial and ongoing training; ensure staff competency
- Create, update, and monitor staff member schedules including direct treatment, office time, travel time, etc.
- Ensure ongoing team communication and staff compliance with agency procedures (e.g., call off, CR schedules, documentation completed, convert appointments, correct notes and overlapping sessions, etc.); communicate team member needs and concerns with Director
- Ensure all team members have the necessary support, training, and materials to implement services (e.g., skills assessments completed, specific treatment activities/programs are identified for QBHS to implement, learning tree completed in CR)
- Complete ongoing feedback forms, performance evaluations, performance improvement plans, and disciplinary action
- Complete HR-related duties such as timecards, data spreadsheets, time off requests, etc.
- Manage client staffing and service needs as determined by the ITP
- Complete and manage referrals and support the client through the referral and intake process
- Serve as the facilitator for the client's team; manage client and team schedules
- Communicate with parent and caregiver as needed regarding case management topics like staff schedules, materials needed for treatment programming
- Identify and communicate client case management and DA Update needs with assigned LBHP (LISW, LSW)
- Assist with outcomes measurement collection and reporting, as needed
- Ensure a clean, safe, and organized work and therapy environment is available in client treatment; ensure the utilization of safe, appropriate, and ethical procedures when working with clients
- Assist and complete discharge reports, as needed
- Provide 1:1 and/or case management services in the AIC setting for clients and their families to maintain treatment proficiency and as needed.
- Cover shifts as needed (e.g., absences, changing client needs)
- Meet all direct service personnel competencies
- Attend all supervision meetings accordingly
- Provide complete, detailed and timely documentation according to agency procedure
- Stay current with community services and systems to implement case management requirements successfully, connect clients and families to needed supports and services
- Ensure workforce composition supports the agency mission, and the program and client needs including but not limited to:
- Complete recruiting, interviewing and hiring
- Manage multiple service and billing systems, clients schedules and data, client case management, and related administrative tasks
- Ensure agency requirements are completed including but not limited to:
- Safety requirements (e.g., health and safety inspections, emergency drills, etc.)
- Ongoing education and training of staff
- Other accreditation and state department requirements
- Administer assessments such as ABLLS, VB-MAPP, PEAK, AFLS, Functional Behavior Assessments, Behavior Intervention Plans
- Apply professional training and experience to determine appropriate interventions for clients, to conduct field research, and to carry out other assignments appropriate to the specific program area
- Apply Interventions and respond to the behavioral needs of clients which may involve serious behavior problems, developmental issues, autism, and/or issues of abuse or neglect
- Develop and implement behavior programs, behavior plans, transition plans, and coordinate delivery of appropriate services to clients by providers to achieve therapeutic outcomes
- Participate in interdisciplinary and/or case review meetings at which behavioral treatment programs are reviewed
- Collect baseline and intervention data to evaluate outcomes
- Change diapers and provides toilet training; run after children that have eloped from treatment area, get up and down from ground when needed
- Provide staff and parent training and on-site support in the area of applied behavior analysis for families and providers
- Conduct direct observations and assessments of individual clients in their living, educational, and community environments
- Learn and continually demonstrate core mental health competencies for the provision of mental health services
- Demonstrate evidence-based clinical implementation skills
- Provide supervision and training of clinical implementation and staff
- Follow professional and behavior requirements
- Meet productivity requirements
- Attend and/or participate in meetings, staff development, education and training.
- Interact with clients, including children, parents, teachers, community, and institutional staff
- Create and maintain client binder and documentation
- Identify and manage client behaviors of concern
- Demonstrate Intermediate proficiency in computer programs, including not limited to, Microsoft Word, Excel, and office specific programs
- Demonstrate proficiency in grammar, writing, mathematical skills, spelling, punctuation and attention to detail
- Perform other professional and administrative support duties related to the specific program
- Complete all training, education, and development activities as required
- Demonstrate accurate implementation of clinical and other competencies specific to the position
- Provide behavioral health services following the client’s treatment plan, and as qualified to do so, including but not limited to CPST and/or TBS services
- Complete data collection, progress notes, and communication of client progress or lack thereof following internal procedures (e.g., progress note documentation, walkie procedures, Q/A systems, troubleshooting and program completion forms, etc.)
- Monitor and report progress on designated clients toward their ISP/ITP, IEP, and/or Treatment Plan objectives and goals to the supervisor
- Work collaboratively within a treatment team; implement feedback as directed
Other
Employees in all positions may have contact with co-workers and clients and be required to engage in moderate physical activity.
Company Management has the right to change an employee's job duties or request that employees perform other reasonable duties that are not listed.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
