Top 3 Collector specialist Jobs in Columbus

Collectors - Estate Care Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
3rd Party Medical Collections
Schuerger Law Group —Columbus, OH
- From $16 an hour
- 8 hour shift
- Spanish
- Microsoft Excel
- Computer literacy
- Profit sharing
- Paid training
Quick Apply

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Collectors - Estate Care Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
Effectively communicate with customer representatives in a compassionate, professional, and fair manner to evaluate estate circumstances and work towards timely…
$20 an hour
Quick Apply
9d
Urban Specialist
Fairfield County, Ohio —Lancaster, OH
A valid Ohio Driver’s license and insurability to drive District vehicles are required. Conducts site investigations to answer individual requests for…
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4d

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Collectors - Estate Care Specialist

Phillips & Cohen Associates Ltd. -
Gahanna, OH

Quick Apply

Job Details

Full-time
$20 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Debt collection phone call
Microsoft Excel
Phone communication
Telephone systems
Multi-line phone systems
Productivity software
Negotiation
Collections account management
Office phone management

Full Job Description

General Description:
Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join their team. The incumbent will proactively and professionally engage customer representatives to resolve outstanding account balances in a compassionate and thoughtful manner.
PCA has implemented a Hybrid Work Policy. These objectives along with other business considerations including regulator allowance, client approval, risk management, business performance, and employee experience. As such, remote working will remain at the discretion of PCA Senior Management and the Board of Directors.

Responsibilities:

Effectively communicate with customer representatives in a compassionate, professional, and fair manner to evaluate estate circumstances and work towards timely payment.
Provide guidance, assistance, and support to customer representatives throughout all stages of the estate/succession process.
Maintain and manage queue of files in-line with applicable regulations, company procedures, and customer service best practices.
Respond to and address inquiries from attorneys, executors, administrators and/or estate representatives.
Provide requested correspondence and/or account documentation and follow-up to ensure receipt.
Resolve questions, discrepancies and disputes pertaining to outstanding account balances timely and completely.
Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.

Qualifications:

High-school diploma, or equivalent.
Experience within debt collections, customer service, or similar phone-based employment preferred.
Strong communication, problem-solving and analytical skills.
Ability to work independently and to adapt to a fast-changing environment.
Proficiency in Microsoft Office, including Excel and Word.
Experience in a telecommunications environment is preferred but not required.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Key attributes; Commitment; Compliance; Compassion; Innovation; Professionalism; Charisma; Humility; Self-Starter; Negotiation; Creativity; Focused; Motivated; Fair; Empathetic; Active Listening; Self-Awareness; Maturity; Initiative; Career-minded; Colleague
Schedule: 2 days 12pm-9pm, 2 days 8am-5pm, 1 rotating Friday 8am-6pm, 1 Saturday per month 8am-12pm

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Weekly day range:

Monday to Friday
Rotating weekends

Work setting:

Call center
Office

Application Question(s):

This is an in-office position. Are you okay being in an office 5-days a week?

Experience:

Microsoft Office: 2 years (Required)
Multi-line phone systems: 2 years (Required)
Pay by Phone: 2 years (Required)
Reading Scripts: 2 years (Required)
3rd Party Debt Collections: 2 years (Required)
Dual Screen Computer System: 2 years (Required)

Ability to Relocate:

Gahanna, OH 43230: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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collector specialist jobs in columbus

Collectors - Estate Care Specialist

3rd Party Medical Collections

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