JOB DESCRIPTION
Join us as a Product Transformation & Agentic AI Lead and help shape the future of product teams in an AI-enabled environment. This is your opportunity to drive meaningful change, accelerate innovation, and make a lasting impact on how we deliver value. You will work alongside talented professionals, championing agentic AI adoption and building practical tools that drive efficiency across product and technology teams. If you are passionate about technology and continuous improvement, this role offers a unique platform to lead and inspire. Drive AI-enabled transformation across product teams in Consumer & Commercial Banking Digital, building tools and practices that accelerate delivery and unlock new efficiencies.
As a Product Transformation & Agentic AI Lead in Consumer & Commercial Banking Digital, you will play a central role in transforming how product teams operate. You will translate emerging AI capabilities into practical tools and solutions, fostering a culture of experimentation and continuous improvement. You will partner with product and technology stakeholders to identify efficiency opportunities, build AI-enabled workflows, and drive measurable outcomes across the delivery lifecycle.
Consumer & Commercial Banking Digital delivers experiences that serve millions of customers across Chase's digital platforms. As a member of this team, you will sit at the intersection of product delivery and emerging technology, helping teams adopt AI-powered practices that improve decision quality, reduce friction, and accelerate time-to-value. You will find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities
- Lead agentic AI adoption across product teams by training, coaching, and guiding day-to-day use of AI-enabled workflows in discovery, planning, delivery, and continuous improvement.
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Build and maintain AI-powered tools, automations, dashboards, and reporting solutions that drive efficiency and enable data-driven decision-making across product and technology teams.
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Identify opportunities for agentic AI to remove friction, accelerate learning, improve decision quality, and increase team throughput while maintaining strong governance and risk awareness.
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Work hands-on with teams to prototype, test, and implement new practices, prompts, automations, and operating model patterns.
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Translate technical AI concepts into practical behaviors, playbooks, and learning paths for product, engineering, design, and business partners.
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Partner with senior leadership to shape the future-state product operating model and embed agentic AI capabilities across the organization.
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Establish feedback loops that measure adoption, effectiveness, and transformation outcomes, focusing on capability uplift, workflow improvement, and business impact.
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Lead the enhancement and automation of data reporting processes and dashboards to support real-time decision-making and performance tracking.
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Present data-driven insights and recommendations clearly and persuasively to executive audiences, supporting Product and Technology strategy.
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Promote a culture of experimentation, learning, and continuous improvement by helping teams build confidence, judgment, and discipline in AI-assisted work.
Required qualifications, capabilities, and skills
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5+ years of experience across product delivery, transformation, technology, or digital operating model change in complex environments.
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Hands-on experience building tools, automations, or solutions using generative AI, copilots, agentic workflows, or related technologies to improve team outcomes and operational efficiency.
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Strong technical acumen, including the ability to work credibly with engineers, understand modern software delivery practices, and apply AI tools in practical team settings.
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Deep understanding of the product development lifecycle, including strategy, discovery, planning, design, implementation, testing, deployment, and continuous improvement.
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Demonstrated success leading cross-functional teams through meaningful changes in ways of working, with the ability to influence leaders, practitioners, and stakeholders at multiple levels.
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Advanced proficiency in data manipulation, analytics, and visualization tools (Excel, Jira, Confluence, Tableau, or equivalent).
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Strong communication, storytelling, and change leadership skills, with the ability to make emerging concepts concrete and actionable for diverse audiences.
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Ability to teach, coach, and facilitate in a way that builds capability through direct partnership and observable practice.
Preferred qualifications, capabilities, and skills
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Background in software engineering, product engineering, data analytics, or another technical discipline that supports hands-on credibility with delivery teams.
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Experience designing or scaling AI enablement programs, transformation playbooks, communities of practice, or enterprise adoption models.
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Working knowledge of prompt design, workflow orchestration, human-in-the-loop controls, evaluation approaches, and responsible AI guardrails.
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Experience operating in regulated or large-scale enterprise environments where technology change must align with risk, control, compliance, and operational readiness requirements.
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Experience with dashboard creation, business intelligence, and automated reporting pipelines.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
