Top 12 Contact center agent (pt) Jobs in Columbus

Call Center-Guest Recovery Representative
City Barbeque, LLC —Dublin, OH
- $16 - $17 an hour
- Part-time
- Word processing
- Research
- Organizational skills
Quick Apply
10d
LEAD CUSTOMER SERVICE REPRESENTATIVE
US Defense Finance and Accounting Service —Whitehall, OH
- $52,654 - $68,452 a year
- Part-time
- Background check
- Pass drug screening
- Research
4d
Customer Service Representative
LAZ Parking —Columbus, OH
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Representative
LOWER LIGHTS CHRISTIAN HEALTH CENTER INC —Columbus, OH
- $15.00 - $17.50 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative (Guest Experience Call Center)
Penzone Salons —Dublin, OH
- $10 - $20 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Computer skills
Quick Apply
Telemarketer - State Farm Agent Team Member
Mike McClaskie - State Farm Agent —Hilliard, OH
- $13 an hour
- Part-time
- Entry level
Quick Apply
4d
Telemarketer - State Farm Agent Team Member
Anthony Jordan - State Farm Agent —Blacklick, OH
- $12 - $16 an hour
- Part-time
- Hybrid work
- Communication skills
- Marketing
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Rep - Spanish/English Bilingual
LOWER LIGHTS CHRISTIAN HEALTH CENTER INC —Columbus, OH
- $15.50 - $18.00 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply

Related jobs to explore

Based on your search for contact center agent (pt)

Tax Expert - Expert Center (Midwest)
Intuit —Columbus, OH
Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools. Minimum of 3 years of paid experience filing 30 or more…
$27 - $41 an hour
3d
Tax Expert - Expert Center (Midwest)
Intuit —Springfield, OH
Interact with customers both in-person and through Intuit’s state-of-the-art video communication tools. Minimum of 3 years of paid experience filing 30 or more…
$27 - $41 an hour
3d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Call Center-Guest Recovery Representative
City Barbeque, LLC —Dublin, OH
Answer incoming phone calls from guests contacting our joints. As a Guest Recovery Representative, you will serve as an advocate for our guests by responding to…
$16 - $17 an hour
Quick Apply
10d
Part Time Customer Service Representative
First Bank of Ohio —Mount Vernon, OH
Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals…
From $14 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for contact center agent (pt) in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contact center agent (pt) jobs near columbus

Customer Service Representative jobs in Whitehall, OH

Customer Service Representative jobs in Columbus, OH

Customer Service Representative jobs in Dublin, OH

Customer Service Representative jobs in Norfolk, VA

Sales Representative Base Salary Plus Commission jobs in Tampa, FL

Remote Sales Representative jobs in Boston, MA

Customer Service Representative jobs in Mississippi

Customer Service Representative jobs in El Paso, TX

Customer Service jobs in Huntersville, NC

Customer Service Representative jobs in Tallahassee, FL

Call Center Representative jobs in Utica, NY

Call Center Night Shift jobs in Georgia

Call Center Representative jobs in Davenport, IA

Call Center Representative jobs in Riverview, FL

Surgery Center jobs in Jacksonville, FL

Data Center Technician jobs in Indianapolis, IN

Call Center Representative jobs in Honduras, IN

Customer Service Representative jobs in Reno, NV

Customer Service Representative jobs in Raleigh, NC

Bottle Service jobs in Cincinnati, OH

Call Center-Guest Recovery Representative

City Barbeque, LLC -
Dublin, OH

Quick Apply

Job Details

Part-time | Full-time
$16 - $17 an hour
10 days ago

Qualifications

Customer records maintenance
Personal service client interaction documentation
Computer operation
Confidential information handling
Food service customer order management
Customer relationship building
Email customer support
Phone communication
Word processing
Spreadsheets
Client rapport building
Customer satisfaction tracking
Answering guest questions
De-escalation techniques
Conflict de-escalation
Research
Incident Escalation
Post-sales issue resolution
Desktop applications
Document review
Organizational skills
Productivity software
Guest rapport building
Leadership
Communication skills
Email support
Entry level
Office phone management

Full Job Description

Guest Recovery Representative (Full-Time & Part-Time) - $16.25-$17.00 per hour, based on experience, plus commission opportunities

Do you enjoy helping people, solving problems, and turning guest concerns into positive experiences? City Barbeque is seeking energetic, empathetic, and service-focused Guest Recovery Representatives to join our team.

As a Guest Recovery Representative, you will serve as an advocate for our guests by responding to phone calls, emails, and online feedback, helping resolve concerns, and ensuring every guest has an exceptional City Barbeque experience. This role works closely with restaurant leadership and internal teams to investigate concerns, provide solutions, and strengthen guest loyalty.

Schedule Requirements

PM (closing) shifts
Start times of 2:00 PM or 4:00 PM
Shift end time of 8:30 PM
Full-Time and Part-Time opportunities available
At least one weekend day of availability is required
This is an in-office position and is not remote

What You'll Do

Answer incoming phone calls from guests contacting our joints.
Assist guests with placing orders over the phone.
Provide first-contact resolution whenever possible.
Review, investigate, and respond to guest feedback submitted through the Ovation platform.
Respond to guest emails promptly and professionally.
Research guest concerns by reviewing order details, receipts, transaction records, and available information.
Partner with restaurant management teams to investigate and resolve guest issues.
Issue appropriate guest recovery resolutions in accordance with company policies and guidelines.
Follow up with guests to ensure concerns are fully resolved.
Accurately document guest interactions, concerns, and resolutions in designated systems.
Monitor and maintain response-time goals across phone, email, and online feedback channels.
Escalate complex guest concerns to leadership when necessary.
Identify recurring guest concerns and communicate trends to leadership.
Assist guests with loyalty and rewards program questions.
Maintain confidentiality of guest and company information.
Perform other duties as assigned.

What We're Looking For

Strong verbal and written communication skills.
Exceptional customer service and interpersonal skills.
Ability to remain calm, professional, and empathetic when handling difficult situations.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and manage multiple communication channels simultaneously.
Excellent attention to detail and organizational skills.
Proficiency with email, word processing, spreadsheet software, and other business applications.
Positive attitude with a sense of urgency and commitment to guest satisfaction.
Ability to work independently while contributing to team goals.

Success in This Role

Successful Guest Recovery Representatives are passionate about hospitality, thrive in a fast-paced environment, and are committed to creating positive guest experiences. They are excellent listeners, effective communicators, and skilled at turning guest concerns into opportunities to build loyalty and trust.

Physical Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. This position is considered sedentary work.

THIS IS NOT A REMOTE POSITION.

Quick Apply

Refine Your Search

contact center agent (pt) jobs in columbus

Call Center-Guest Recovery Representative

LEAD CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Customer Service Representative

Customer Service Representative (Guest Experience Call Center)

Telemarketer - State Farm Agent Team Member

Telemarketer - State Farm Agent Team Member

Customer Service Rep - Spanish/English Bilingual

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for contact center agent (pt) in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected