SUMMARY:
The Fair & Responsible Banking Compliance Officer uses a combination of compliance monitoring reviews, data analytics and statistical analyses related to the Fair Banking program to proactively identify compliance risks or gaps in controls and recommend corrective action. The role is responsible for supporting the organization's compliance with fair lending, consumer protection, and responsible banking laws and regulations. The position performs research and analysis; documents and communicates compliance deficiencies and concerns to management and staff; provides subject matter expertise and coordinates with management in developing and implementing corrective action to remediate deficiencies and minimize risk. This position is responsible for ensuring compliance with all record-keeping and reporting requirements of fair banking laws, including HMDA, ECOA, FHA, UDAAP and other regulations as applicable.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assists with ongoing development and maintaining a comprehensive Fair Lending and Responsible Banking Compliance Program.
Monitors and assesses legislative and regulatory changes to ensure that appropriate personnel are informed and changes are made as necessary to the Bank's policies and procedures to comply with applicable regulatory requirements.
Participates in ongoing risk-based compliance monitoring, testing and risk assessments, evaluate compliance risks and effectiveness of corresponding controls; identify and provide solutions to address gaps in controls, mitigate compliance risks, and enhance compliance training.
Collaborates with the applicable department or functional manager in the development and review of policies and procedures to ensure compliance with applicable federal and state laws and regulations related to Fair Banking and with standard operating practices.
Participates in new product development to ensure compliance with Fair Banking regulations.
Performs reviews of certain marketing materials before they are placed to ensure compliance with fair banking standards.
Ensures prompt and adequate responses to all complaints related to consumer banking laws and regulations, including appropriate escalation of higher risk complaints that may signal a systemic or material issue.
Coordinates with line of business and operations partners as necessary to ensure timely investigation, gathering of supporting documentation and preparation of written responses to consumers and regulators as required.
Prepares and presents periodic analysis and reports of consumer complaints.
Performs fair lending reviews, analyses and testing, including comparative file reviews, underwriting, redlining, and pricing, as applicable, and investigate potential disparities and inconsistencies in these areas.
Performs UDAAP compliance program reviews and testing
Prepares quality performance metric reports on fair lending for management and lending teams. Provide recommendations regarding opportunities for improvement, areas of concern, etc. Identify and track appropriate KRIs/KPIs to assist the organization with understanding the Bank's fair lending profile and performance.
Assists in the administration of regulatory fair lending examinations and internal audit reviews; assists with preparing responses; ensures deficiencies are addressed and corrective actions are effective and validated.
Assists with preparing and presenting periodic reports to the Management Enterprise Risk Committee concerning the Bank's fair banking initiatives, complaint management and ongoing compliance with Fair Banking regulations.
Remains current and knowledgeable on all banking compliance and regulatory issues. Attend seminars, workshops, and various trainings as necessary to maintain and further expand compliance expertise.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Extensive working knowledge of consumer banking regulations and laws.
General knowledge and understanding of bank deposit operations, lending activities, and other related consumer banking and compliance functions.
Strong foundation and business experience of compliance regulations specifically related to lending areas of a financial institution including, but not limited to, Fair Lending, MLA, SCRA, HMDA, SAFE Act, Reg. O, TILA, RESPA, , FCRA, Flood Insurance Regulations, UDAAP, and current industry trends and "best practices".
Strong communication (written and verbal) and organizational skills with the ability to work independently, as well as collaboratively within a team environment.
Ability to translate complex regulatory requirements into practical solutions, interact and communicate effectively with all levels of management, legal counsel, regulators and examiners while maintaining strict confidentiality.
Ability to research and analyze regulatory compliance issues, communicate requirements as they relate to the organization, and develop effective compliance policies, procedures, references, and training.
Ability to work in a fast-paced environment and positively adapt to routine changes while maintaining high performance standards.
Strong decision-making, analytical and investigative abilities with attention to detail and accuracy.
Proficient in Microsoft Office Suite (Word, Excel); core systems; use of specific software.
Requirements:
Bachelor's degree in a related field or an equivalent combination of education and experience, required.
Minimum of 7 years' experience in banking or financial services required.
Minimum of 3 years' experience with Fair Banking and/or Fair Lending, preferably with federal regulator and/or large institution, required.
Industry certification in compliance/risk management (CRCM) preferred.
Prior experience with Fair Banking or Fair Lending Analysis required, including reporting and presentation. Experience with CRA/HMDA or Fair Lending software is preferred.
