Top 53 Credit document specialist Jobs in Columbus

Specialist, Customer Incident
Chipotle —Columbus, OH
- $22.59 - $28.37 an hour
- Weekends as needed
- ServSafe
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
4d
Payment Specialist
Orthopedic One —Westerville, OH
- Full-time
- Hybrid work
- Computer literacy
- Basic math
- Windows
Non-Credit Instructor - Digital Literacy
Columbus State Community College —Columbus, OH
- $35 an hour
- Part-time
- Classroom
- Computer Science
- Customer service
Lease Purchase Class A CDL Truck Driver
Western Express —Reynoldsburg, OH
- Up to $2 per mile
- Call employer
- Owner-operator
- CDL A
- Mid-level
- Fuel discount
Quick Apply
Lease Purchase Class A CDL Truck Driver
Western Express —Pickerington, OH
- Up to $2 per mile
- Call employer
- Owner-operator
- CDL A
- Mid-level
- Fuel discount
Quick Apply
Physical Therapist PT Home Health
Elara Caring —Worthington, OH
- Full-time
- Management
- Up to 50% travel
- Physical & Rehabilitation Medicine
- Continuing education credits
- Health savings account
Quick Apply
Specialist, Internal Audit - Corporate Services
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- Background check
- CPA
- Mid-level
- Paid holidays
- Disability insurance
Database Administration Specialist 3
State of Ohio - Insurance —Columbus, OH
- $46 an hour
- Online Application
- Background check
- Computer Science
- System design
- Paid holidays
- Health insurance
Inventory Finance Dealer Documentation Specialist
Mitsubishi HC Capital America Inc —Worthington, OH
- $65,500 - $78,000 a year
- Overtime
- Microsoft Excel
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Specialist, Cashiers & Student Accounting
Columbus State Community College —Columbus, OH
- $18.50 an hour
- Part-time
- High school diploma or GED
- Entry level
3d
Specialist, Accounting
Nationwide —Columbus, OH
- Extended hours
- Hybrid work
- Background check
- Computer literacy
- Research
- Paid holidays
- Disability insurance
3d
Payment Specialist, Credits and Adjustments
Orthopedic One —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Windows
Customer Service Specialist
defi AUTO LLC —Columbus, OH
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
6d
Accounting Operations Specialist
Burger King —Grove City, OH
- $45,000 - $55,000 a year
- Extended hours
- Background check
- 18 years or older
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
14d
Transaction Specialist I- Print Operator
JPMorganChase —Westerville, OH
- Full-time
- Ability to walk for extended periods
- 5 years
- High school diploma or GED
- Health insurance
- Tuition reimbursement
10d
Operations Support Representative
Telhio Credit Union —Columbus, OH
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Client Success Specialist
greenpath, inc. —Columbus, OH
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Case Manager I
SAFY —Gahanna, OH
- $44,000 - $53,000 a year
- Weekends as needed
- Clean driving record
- LPC
- Mid-level
- Continuing education credits
- Mileage reimbursement
Quick Apply
Centralized Resident Relations Specialist
GoldOller Real Estate Investments —Columbus, OH
- $25 an hour
- Full-time
- Microsoft Excel
- OSHA
- Marketing
Quick Apply
Quality Compliance Support Specialist
Commercial Vehicle Group —New Albany, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office

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credit document specialist jobs near columbus

Specialist, Customer Incident

Chipotle -
Columbus, OH

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Job Details

$22.59 - $28.37 an hour
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Specialist, Customer Incident, you will support the protection of the Chipotle brand through the direct oversight of escalated customer incidents that are primarily received from the Customer Service Team and restaurants through Chipotle’s Online Customer Incident Reporting Site. You will triage, investigate, and thoroughly document and resolve each case, issuing appropriate appeasements within policy and escalating to the appropriate internal stakeholders where appropriate. You will engage with our guests in a way that is diplomatic, consistent, and timely, driving an excellent customer experience and mitigates legal and reputational risk to the business.

WHAT YOU’LL DO

Triage and manage a caseload of escalated customer incidents from intake to closure within defined Service Level Agreements (SLAs).
Conduct objective investigations including collecting and reviewing statements, incident reports, receipts, etc., assessing exposure and determining the level of liability, documenting rationale and recommended next steps.
Escalate cases to the appropriate partners for investigation and risk mitigation support to include Food Safety, Worker’s Compensation, Legal, Ops, or Social Listening based on severity, potential injury, product quality concerns, or legal implications.
Implement positive resolutions with guests when appropriate , including appeasements included but not limited to refunds, credits, and gift cards that are in line with approval thresholds and policies.
Partner with third party claims administrator on cases requiring formal claims handling, providing timely, complete documentation and coordination of next steps when appropriate.
Provide clear, constructive coaching with restaurant teams on incident prevention, documentation, and expectations to mitigate future risk.
Maintain complete and accurate case documentation, evidence and resolution details regarding alleged guest incidents.
Monitor the team email inbox and respond promptly within defined SLAs to any relevant inquiries from internal stakeholders.
Identify trends and recurring issues, sharing insights and recommendations to reduce future incidents and improve guest sentiment.

WHAT YOU’LL BRING TO THE TABLE.

High school diploma or general education degree (GED) required.
Associate or Bachelor’s Degree (BA or BS) in business, litigation management, or communications preferred.
1-3 years of experience in restaurant operations, customer service, or risk/claims management required.
ServSafe Certification preferred.
Experience with ServiceNow or similar case/CRM systems preferred.
Exceptional written and verbal communication skills with a demonstrated ability to translate complex situations into clear, empathetic customer communications.
Proven de-escalation and conflict resolution skills, comfortable making balanced decisions regarding complex customer concerns.
Ability to display professionalism, confidence, and sound judgment with a strong sense of discretion and confidentiality when handling sensitive information.
Detail-oriented investigation approach with strong documentation and note-taking skills.

Collaborative team player who partners effectively with cross-functional stakeholders and external partners.
Availability to work evenings and weekends on a rotating schedule, as well as some holidays.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $22.59–$28.37. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [email protected] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Apply Now

Refine Your Search

credit document specialist jobs in columbus

Specialist, Customer Incident

Payment Specialist

Non-Credit Instructor - Digital Literacy

Lease Purchase Class A CDL Truck Driver

Lease Purchase Class A CDL Truck Driver

Physical Therapist PT Home Health

Specialist, Internal Audit - Corporate Services

Database Administration Specialist 3

Inventory Finance Dealer Documentation Specialist

Specialist, Cashiers & Student Accounting

Specialist, Accounting

Payment Specialist, Credits and Adjustments

Customer Service Specialist

Accounting Operations Specialist

Transaction Specialist I- Print Operator

Operations Support Representative

Client Success Specialist

Case Manager I

Centralized Resident Relations Specialist

Quality Compliance Support Specialist

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