Top 34 Customer experience & service transformation advisory manager Jobs in Columbus

Client Solutions Manager
RAB Aggregator, LLC —Westerville, OH
- $21.63 - $31.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Quick Apply
Organizational Change Manager - Utilities
Accenture —Columbus, OH
- Full-time
- Oracle
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Columbus, OH
- 5 years
- Research
- Travel
Enterprise Productivity & Performance Manager
Accenture —Columbus, OH
- $87,400 - $253,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Organizational Change Senior Manager – Utilities
Accenture —Columbus, OH
- Full-time
- Oracle
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Utilities Industry Senior Manager, CIS Transformation
Accenture —Columbus, OH
- $122,700 - $338,300 a year
- Part-time
- 6 years
- Oracle
- Bachelor's degree
- Paid holidays
- Disability insurance
7d
Enterprise Productivity & Performance Senior Manager
Accenture —Columbus, OH
- $122,700 - $317,200 a year
- Full-time
- 6 years
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Transformation Excellence Senior Manager, IAAD
Accenture —Columbus, OH
- $122,700 - $317,200 a year
- Full-time
- Azure
- Sales
- AWS
- Paid holidays
- Disability insurance
Adobe Workfront Manager
Accenture —Columbus, OH
- Full-time
- Remote
- US work authorization
- Military encouraged
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Senior Manager | Sales Reinvention | Insurance
Accenture —Columbus, OH
- $122,700 - $317,200 a year
- Full-time
- 5 years
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
Supply Chain and Operations, Sourcing & Procurement Consulting Manager – Utilities
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- Oracle
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
Manager | Sales Reinvention | Insurance
Accenture —Columbus, OH
- $87,400 - $253,000 a year
- Full-time
- US work authorization
- Military encouraged
- Agile
- Paid holidays
- Disability insurance
Supply Chain and Operations, Sourcing & Procurement Consulting Senior Manager – Utilities
Accenture —Columbus, OH
- $122,700 - $338,300 a year
- Full-time
- Oracle
- 5 years
- US work authorization
- Paid holidays
- Disability insurance
Business Strategy Manager
Deloitte —Columbus, OH
- $155,600 - $306,800 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Anaplan Senior Consultant
Deloitte —Columbus, OH
- $110,700 - $213,300 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
SAP Enterprise Asset Management (EAM) Manager – Utilities
Accenture —Columbus, OH
- $87,400 - $293,800 a year
- Full-time
- 5 years
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
Anaplan Manager
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Oracle PPM Manager
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- Oracle
- 3 years
- Travel
- Paid holidays
- Disability insurance
5d
SAP Master Data Governance (MDG) Lead
Accenture —Columbus, OH
- $87,400 - $266,300 a year
- Full-time
- 6 years
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
SAP Product Costing Senior Manager - Retail
Accenture —Columbus, OH
- Full-time
- 7 years
- Analysis skills
- US work authorization
- Paid holidays
- Disability insurance

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Client Solutions Manager

RAB Aggregator, LLC
Westerville, OH

Quick Apply

Job Details

Full-time
$21.63 - $31.25 an hour

Qualifications

High school diploma or GED
Stakeholder relationship building

Full Job Description

Position: Client Solutions Manager I (Individual Contributor – External Client-Facing)

FLSA Status: Non-Exempt

Reporting to: Client Support Operations Manager

Role Type: Non-management; no direct reports. Client-facing role with frequent external communication.

About Amplix
Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage.

Joining Amplix means becoming part of a team that’s shaping the future of IT advisory. Here, you’ll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission.

Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed.

Create exceptional experiences with every interaction
Exemplify integrity, accountability & appreciation
Improve lives of employees & customers
Teamwork leads to greatness
Evolve & innovate

Job Summary: The Client Solutions Manager I is an external, client-facing individual contributor responsible for serving as the primary point of contact for assigned clients and ensuring timely, accurate delivery of contracted services and recurring deliverables. This role partners closely with internal teams to support implementations, transitions, reporting, and issue resolution while maintaining strong carrier and client relationships. This position does not have people-management responsibilities and does not include direct supervisory duties.

Duties and Responsibilities:

Client Relationship Management (External)

Serve as the primary Point of Contact (POC) for assigned clients.

Present billing analyses andprovidemonthly recommendations/savings opportunities.
Maintain availability (on-call) for one-off situations as needed.
Lead recurring and one-off client calls to ensure clients are informed of account status, progress, and next steps.
Prepare agendas prior to each call and provide follow-up notes and action items after each call.
Maintain productive carrier relationships to support client needs and issue resolution.

Implementation, Transitions & Project Execution

Support the implementation/onboarding of new clients by coordinating internal activities and client communications.
Assistwith implementing new clients as needed to ensure timelines and deliverables are met.
Support transitions for established clients, ensuring continuity of service, documentation, and deliverables.
Own monthly zero-use projects from identification through completion and documentation.
Plan and execute yearly device projects for assigned clients.

Service Delivery, Reporting & Deliverables

Lead andfacilitateoptimizationmeetings, including preparing materials and presenting findings and recommendations.
Own and complete all recurring deliverables, ensuring accuracy and on-time delivery.
Create and review monthly reports and related files (e.g., manager reports, SAP files, chargeback files, and allocations).
Coordinate and fulfill special report requests for clients and internal stakeholders.
Prepare, manipulate, and complete HR files and invoices accurately and on schedule.

Documentation, Audit & Tools

Assistwith monthly audits and support follow-up on findings from auditors.
Maintain and update the Operational Guide documentation.
Maintain and update the client portal to ensureaccurate, current information.

Cross-Functional Collaboration & Training

Partner with the Senior Technical Support Specialist team (where applicable) to coordinate support and service delivery for assigned clients.
Support other internal teams with Q&A and coordination related to assigned clients.
Deliver quarterly classes/trainingsas needed for assigned clients and internal teams.
Provide back-up support to other Client Solutions Managers to help meet deadlines andmaintainclient coverage.

Continuous Improvement & Other Responsibilities

Identifyand contribute to process improvements that enhance client experience and operational efficiency.
Perform other duties as assigned to meet client needs.

Compliance & Data Security

Maintain current awareness of all Company policies related to Data Security (DS) and the protection of Personal Information (PI). Perform all job duties in a manner thatcomplies withthose policies. Report any suspicious activity related to DS and/or PI to Management as soon as it is uncovered or suspected.

Key Competencies:

Client relationship management and service orientation (external client-facing)
Escalation triage and resolution through internal/external coordination
Strong written and verbal communication (client calls, agendas, follow-ups)
Analytical skills (billing analysis; recommendations/savings opportunities)
Facilitation and presentation skills (optimization meetings;trainings)
Planning, organization, and deadline management (projects and recurring deliverables)
High attention to detail and quality control (reports, invoices, HR files, clientdeliverables)
Proficiencywith Microsoft Office (especially Excel, Word, and Outlook)
Cross-functional collaboration and stakeholder management
Continuous improvement mindset

Measurements:

BDT and CDT Management
Timely Optimization Delivery
Timely Deliverable Completion
Regular and Consistent communication with Client POCs
Quality Auditing of client communications, deliverables, and accuracy

Requirements:

Minimum 85% SLA achievement for deliverable completion (rolling three-month average)
Minimum 90% SLA achievement for optimization completion (rolling three-month average)

Education/Experience:

High school diploma
College degree preferred, notrequired

Certifications/Licenses:

Nonerequired

Compensation

The compensation range for this position is $21.63 to $31.25 USD per hour. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission.

Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.

Quick Apply

Refine Your Search

customer experience & service transformation advisory manager jobs in columbus

Client Solutions Manager

Organizational Change Manager - Utilities

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Enterprise Productivity & Performance Manager

Organizational Change Senior Manager – Utilities

Utilities Industry Senior Manager, CIS Transformation

Enterprise Productivity & Performance Senior Manager

Transformation Excellence Senior Manager, IAAD

Adobe Workfront Manager

Senior Manager | Sales Reinvention | Insurance

Supply Chain and Operations, Sourcing & Procurement Consulting Manager – Utilities

Manager | Sales Reinvention | Insurance

Supply Chain and Operations, Sourcing & Procurement Consulting Senior Manager – Utilities

Business Strategy Manager

Anaplan Senior Consultant

SAP Enterprise Asset Management (EAM) Manager – Utilities

Anaplan Manager

Oracle PPM Manager

SAP Master Data Governance (MDG) Lead

SAP Product Costing Senior Manager - Retail

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