Top 3658 Customer experience manager Jobs in Columbus

Account Manager
ABI Document Support Services —Columbus, OH
- $80,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Data Center Deployment Operations Manager
Blupace —New Albany, OH
- $35 - $45 an hour
- Contract
- Management
- In-person
- Senior level
Quick Apply
Production Manager
Henkel —Delaware, OH
- $98,000 - $115,000 a year
- Full-time
- 5 years
- Engineering
- Older adults
- Paid holidays
- Health insurance
Quick Apply
Dunkin General Manager
Gilligan Company: Dunkin' —Columbus, OH
- Up to $70,000 a year
- 8 hour shift
- Employment & labor law
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Retail Sales and Merchandising Supervisor COL
Recourse Communications, Inc. —Columbus, OH
- $65,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Front Office Lead
Northgate Family Dentistry —Columbus, OH
- $25 - $40 an hour
- Full-time
- Dental office
- Management
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
14d
District Manager
Ross Stores —Columbus, OH
- $105,900 - $169,400 a year
- Hybrid work
- Merchandising
- Office
- High school diploma or GED
Customer Service Supervisor
DHL —New Albany, OH
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
Project Manager - Restaurant Services
The Wendy's Company —Dublin, OH
- $105,000 - $184,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Parental leave
- Employee assistance program
Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
Customer Success Manager
impact.com —Columbus, OH
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Senior Manager, Marketing & Customer Experience
Columbus Regional Airport Authority —Columbus, OH
- $145,000 - $165,000 a year
- Full-time
- 7 years
- Marketing
- Pass drug screening
4d
Customer Success Manager I
Ryder System —Etna, OH
- $75,000 - $90,000 a year
- Urgently hiring
- 5 years
- Mid-level
- Office
- Paid parental leave
- Paid holidays
5d
Store Manager
Louis Vuitton —Columbus, OH
- $110,000 - $135,000 a year
- Mid-level
- Business development
- Recruiting
- Disability insurance
- Health insurance
Apartment Community Manager
Champion Real Estate Svc —Columbus, OH
- From $65,000 a year
- Full-time
- Sales
- Marketing
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Project Manager - Restaurant Services
Wendy's —Dublin, OH
- $105,000 - $184,000 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Parental leave
- Employee assistance program
Community Engagement Manager
Columbus Metropolitan Housing Authority. —Columbus, OH
- $84,300 - $87,000 a year
- Customer service
- 5 years
- Office
Quick Apply
5d
Operations Supervisor - Curascript - Onsite
The Cigna Group —Grove City, OH
- $56,200 - $93,600 a year
- Online Application
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Practice Manager
Dermatologists of Central States —Columbus, OH
- HIPAA
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
Area Manager
VDA —Columbus, OH
- $155,000 - $195,000 a year
- Full-time
- 5 years
- Master's degree
- Analysis skills
Quick Apply

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customer experience manager jobs near columbus

Account Manager

ABI Document Support Services -
Columbus, OH

Quick Apply

Job Details

Full-time
$80,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication

Full Job Description

Have you worked in Sales/ Account Management in Record Retrieval, Legal Services, Office Products, or Home Health/ Hospice? If so, this Account Manager opportunity with ABI Document Support Services could be a great fit!

The territory is the Mid-West and it is highly preferred the at the candidate live in Illinois, Michigan, or Ohio due to the frequent travel there. This is a remote position with about 50% of travel out in the field, which will mainly include Illinois, Michigan, and Ohio.

As an Account Manager at ABI, you will play a critical role in fostering and growing relationships with an established client base, primarily within law firms and insurance-related organizations. This is a relationship-driven position where success is rooted in trust, credibility, and delivering value to clients.

You will deepen existing partnerships, identify client needs, and proactively uncover opportunities for additional business. While this is not a high-volume cold-calling role, you should be comfortable introducing new solutions and asking for expanded business as a natural extension of strong client relationships.

Compensation

Competitive base salary plus performance-based incentives
Opportunity to earn up to 20% of base salary through account growth and achievement of key metrics

Key Responsibilities

Build, manage, and strengthen relationships with existing client accounts
Serve as a trusted advisor by understanding client needs and aligning ABI solutions accordingly
Identify and pursue opportunities to expand services within current accounts
Confidently and appropriately ask for additional business once relationships are established
Conduct client meetings, trainings, and product demonstrations (including onboarding clients to ABI systems)
Perform regular account reviews and provide strategic recommendations for growth
Engage in outbound outreach to existing clients and targeted prospective firms
Maintain accurate records of activity, pipeline, and opportunities in Salesforce or CRM system
Ensure client engagement, satisfaction, and adoption of ABI platforms

Performance Expectations

Success in this role is measured by your ability to grow existing accounts while maintaining strong client relationships, including:

Meeting or exceeding referral and revenue growth goals
Consistent client engagement through calls, meetings, and trainings
Expansion of services within assigned accounts
Onboarding new firms and increasing platform adoption

2–5 years of experience in account management, customer success, business development, or relationship management
- (Candidates with 5–10 years of experience from adjacent industries are also encouraged to apply)
Strong relationship-building, communication, and presentation skills
Ability to influence and grow business through consultative conversations
Comfort with asking for additional business in a professional and value-driven manner
Experience managing multiple accounts and driving account growth
Proficiency with Salesforce or similar CRM tools preferred
Self-motivated, organized, and results-oriented

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Quick Apply

Refine Your Search

customer experience manager jobs in columbus

Account Manager

Data Center Deployment Operations Manager

Production Manager

Dunkin General Manager

Retail Sales and Merchandising Supervisor COL

Front Office Lead

District Manager

Customer Service Supervisor

Project Manager - Restaurant Services

Document Services Center Supervisor

Customer Success Manager

Senior Manager, Marketing & Customer Experience

Customer Success Manager I

Store Manager

Apartment Community Manager

Project Manager - Restaurant Services

Community Engagement Manager

Operations Supervisor - Curascript - Onsite

Practice Manager

Area Manager

I want to receive the latest job alert for customer experience manager in columbus

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