Top 3491 Customer experience manager Jobs in Columbus

Automotive Service Manager
Confidential —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- Background check
- Dealership
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Everyday Coffee Co, District Manager
Everyday Coffee Co —Columbus, OH
- $60,000 - $80,000 a year
- Full-time
- ServSafe
- Driver's License
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Onsite High Rise Manager
Associa Real Property Management —Grandview Heights, OH
- $85,000 - $95,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health savings account
- Health insurance
Quick Apply
14d
Leasing Manager
Asset Living —Columbus, OH
- $23 - $24 an hour
- Overtime
- OSHA
- Mid-level
- Ability to climb stairs
- Paid holidays
- Disability insurance
Office Manager
Fine Line Auto Body —Columbus, OH
- Full-time
- Office
- Administrative experience
- In-person
- Paid time off
- Employee discount
Quick Apply
Associate Manager, Customer Experience
OhioHealth —Columbus, OH
- Full-time
- Mid-level
- Office
- Bachelor's degree
Implementation Manager
AssetWatch, Inc. —Columbus, OH
- $85,000 a year
- Remote
- Mid-level
- Leadership
- Flexible schedule
- Retirement plan
Quick Apply
Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Store Manager
Coach —Columbus, OH
- $62,000 - $94,000 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
- Commuter assistance
- Paid parental leave
Customer Success Onboarding Manager - Spend Management
U.S. Bank National Association —Columbus, OH
- $98,345 - $115,700 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
5h
Customer Experience Manager-Polaris Fashion Place
Victoria's Secret —Columbus, OH
- $23.00 - $31.40 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Fair chance
- Flexible schedule
Store Manager
Walgreens —Whitehall, OH
- $50,000 - $120,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- 3 years
- On-the-job training
11d
Store Leader
Crate and Barrel —Columbus, OH
- $83,000 - $110,000 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
- Store discount
- Disability insurance
14d
Customer Service Manager
Greif —Delaware, OH
- $108,400 - $184,600 a year
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Department Manager
REI (Recreational Equipment Inc.) —Columbus, OH
- $27.44 - $34.32 an hour
- Mid-level
- Retail management
- Health insurance
- Employee discount
HVAC Lead
Wenger Temperature Control —Columbus, OH
- $34 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Engineering Manager- Site Responsible Engineer
Akzo Nobel, Inc. —Columbus, OH
- $130,000 - $140,000 a year
- Full-time
- 5 years
- Engineering
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
9d
Mission Critical Construction Manager - Data Center
RF Services —Columbus, OH
- $120,000 - $140,000 a year
- Full-time
- Background check
- OSHA
- Construction site
- Health savings account
- Health insurance
Quick Apply
10d
Store Manager
Stor All Self Storage —Columbus, OH
- $14 - $15 an hour
- Background check
- Computer literacy
- Mid-level
- Paid training
- Health insurance
Quick Apply
Area Manager
Legacy Maintenance Services, LLC —Columbus, OH
- Night shift
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply

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customer experience manager jobs near columbus

Automotive Service Manager

Confidential
Columbus, OH

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Employee discount
Life insurance
Referral program

Qualifications

Estimating for automotive engine repair
Estimating for automotive air conditioning repair
Estimating for automotive body repair
Estimating for automotive electrical repair
Estimating for automotive brake repair

Full Job Description

Now Hiring: Service Manager

Automotive Service Manager - Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Automotive Service Manager - Essential Duties

Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends manager’s meetings.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing, and all are processed correctly.
Holds daily department morning meetings.
Directs and schedules the activities of all department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting areas are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Ensures the proper care, storage, and inventory of special tools.
Ensures that customers' service files are up-to-date and readily available for reference.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to the dealership's guidelines.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Maintains a safe work environment.
Maintains a professional appearance.
Other tasks as assigned.

Automotive Service Manager - Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Pay: $100,000.00 - $120,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in columbus

Automotive Service Manager

Everyday Coffee Co, District Manager

Onsite High Rise Manager

Leasing Manager

Office Manager

Associate Manager, Customer Experience

Implementation Manager

Customer Success Manager

Store Manager

Customer Success Onboarding Manager - Spend Management

Customer Experience Manager-Polaris Fashion Place

Store Manager

Store Leader

Customer Service Manager

Department Manager

HVAC Lead

Engineering Manager- Site Responsible Engineer

Mission Critical Construction Manager - Data Center

Store Manager

Area Manager

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