Top 21 Customer relationship specialist Jobs in Columbus

Customer Relationship Specialist
Vertiv —Westerville, OH
- Weekends as needed
- High school
- 5 years
- Mid-level
1d
Customer Support Specialist
Jendco Safety Supply Inc. —Columbus, OH
- Full-time
- Ability to walk for extended periods
- ERP systems
- Office
Quick Apply
9d
Customer Success Specialist
ADB Safegate —Columbus, OH
- Spanish
- Mid-level
- High school diploma or GED
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
3d
Customer Relations Specialist
Byers Auto Group —Columbus, OH
- $20 an hour
- Full-time
- Background check
- Dealership
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
1d
407CSS - Customer Service Specialist
Spectra Metals Sales, Inc —Columbus, OH
- Computer literacy
- High school diploma or GED
- Business development
Quick Apply
6d
Fraud Account Specialist I
JPMorganChase —Columbus, OH
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
- Health insurance
- Tuition reimbursement
6d
Client Support Specialist – Standard Commercial Lines
Insurance Partners Agency LLC —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
CUSTOMER RELATION SPECIALIST
Big Sandy Superstore —Columbus, OH
- $14 - $15 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Private Client Experience Specialist - Westerville, OH
JPMorganChase —Westerville, OH
- Online Application
- Mid-level
- Bachelor's degree
- 2 years
- Health insurance
- Tuition reimbursement
6d
Regional Support Specialist
PREMIUM GUARD INCORPORATED —Lockbourne, OH
- Full-time
- Remote
- Microsoft Outlook
- 5 years
- Mid-level
Client Account Specialist
Fully Promoted Gahanna, OH —Columbus, OH
- $40,000 - $55,000 a year
- Full-time
- Computer literacy
- Windows
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
Integrated Marketing Specialist, Digital Sale
Urban One —Columbus, OH
- Full-time
- Mid-level
- Criminal background check
- US work authorization
Sales Professional, Western PA, Eastern Ohio, West VA. Columbus Ohio base
ARDEX Americas —Columbus, OH
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
Treasury Mgmt Service Specialist II
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
6d
Business Development Specialist
PERRY proTECH —Columbus, OH
- Mid-level
- Business development
- Analysis skills
- Employee stock ownership plan
Quick Apply
Fleet Management & Aftermarket Sales Specialist
MH Equipment Company —Columbus, OH
- Weekends as needed
- CRM software
- Background check
- Microsoft Excel
- Wellness program
- Paid holidays
Quick Apply
14d
Client Retention Specialist (Remote)
Beyond Finance —Columbus, OH
- $19 - $20 an hour
- Call employer
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Contact Center Specialist I
Northwest Bank —Columbus, OH
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
Quick Apply
10d

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Customer Relationship Specialist
Vertiv —Westerville, OH
Cradle to grave follow through on resolution for all emergency service calls for assigned accounts. Must be proficient in the business tools used to perform the…
1d
Customer Support Specialist
Jendco Safety Supply Inc. —Columbus, OH
This position goes beyond answering questions-it is about building trust, supporting customer success, and helping create a service culture focused on…
Quick Apply
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Customer Relationship Specialist

Vertiv -
Westerville, OH

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Managing teams in a customer support role
Spreadsheets
Employee relationship building
Leading team collaboration initiatives
Productivity software
Team motivation (leadership skill)
Data analysis software

Full Job Description

JOB SUMMARY
The main function of this position is to ensure operational coverage and service coordination scheduling by reviewing, monitoring, and ensuring completion of all open work orders and service requests. This includes assistance to the Manager, Customer Relationship Services and providing guidance and handling escalated scheduling / service issues.
RESPONSIBILITIES
Manages a select list of “Essential” or “Preferred” customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts.
Develop and maintain schedules as required to support project loading, ensuring project flow and schedules meet the expectations of the customer and/or contract.
Cradle to grave follow through on resolution for all emergency service calls for assigned accounts.
Driving and tracking T&M activity as required for noncontract related work.
Develops and grows relationships with sales, service, management, and other key internal partners essential to the support of assigned accounts.
Be willing to lead by example – be accountable and dependable, maintain a positive attitude, inspire others to go the extra mile to take care of Customers (internal/external) and achieve Operational Key Results (OKR).
Act as a coach/mentor when communicating or addressing performance issues with the team.
Demonstrate the ability to remain calm and even-tempered during stressful situations.
Close coordination with the Manager, Customer Relationship Services of any operational related issues. Present recovery plan(s) with multiple options that will allow the Manager, Customer Relationship Services to make informed decisions.
Actively seek and participate in continuous improvements initiatives that impact customer care and coordination of work.
Assist the Manager, Customer Relationship Services in the implementation of new processes/policies and systems.
Meet with scheduling team on a regular basis to review, coach and train on various Customer Service concerns and opportunities.
Handle escalated scheduling issues within the assigned customer, including but not limited to sales inquiries and Field Service escalations.
Be available after hours to assist with escalations to meet customer/contract SLA (Service Level Agreement).
Generate standard and custom reports to monitor workload.
Proactively identify schedule risks and present options to resolve critical potential issues to the local team and Manager, Customer Relationship Services.
Ensure all billable work is being scheduled and executed and tickets are closed out in a timely basis.
Where practical, empower and direct the team to strategically schedule preventive maintenance visits to minimize/ cover costs for the company (take over Customer Engineer Scheduling or large account scheduling).
Ensure accurate documentation of all scheduling correspondence in tickets.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS
Minimum Qualifications: (education, experience level, knowledge, skills, certifications).
Bachelor’s degree in business administration OR High school education with 5 years minimum same or similar work experience.
Minimum of 5 years customer service and coordination of service activities.
Self-motivated and possess the ability to lead and direct a diverse team.
Must be attentive, patient and strongly skilled in written and verbal communication; clear, professional, positive, and informative communication style.
High-level competence in multitasking, time management, organization, critical and analytical thinking, problem solving, and the ability to influence others are required.
Ability to thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
Adapt quickly to changing priorities and customer needs.
Ability to persuade others in order to change undesirable behaviors and/or achieve the goals of the business.
Must be proficient in the business tools used to perform the job and have extensive knowledge of the businesses processes, people, and products.
Intermediate/advanced proficiency using Microsoft Excel software, including data analysis, pivot tables, etc.
POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.)
Willing to work flexible hours, including before shift/after shift and weekends to support the business.
Reports in office full-time Monday-Friday (Westerville, Ohio)

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Refine Your Search

customer relationship specialist jobs in columbus

Customer Relationship Specialist

Customer Support Specialist

Customer Success Specialist

Workplace Solutions - Quality Assurance Specialist (Service Desk)

Customer Relations Specialist

407CSS - Customer Service Specialist

Fraud Account Specialist I

Client Support Specialist – Standard Commercial Lines

CUSTOMER RELATION SPECIALIST

Private Client Experience Specialist - Westerville, OH

Regional Support Specialist

Client Account Specialist

Integrated Marketing Specialist, Digital Sale

Sales Professional, Western PA, Eastern Ohio, West VA. Columbus Ohio base

Treasury Mgmt Service Specialist II

Business Development Specialist

Fleet Management & Aftermarket Sales Specialist

Client Retention Specialist (Remote)

Contact Center Specialist I

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